Very small rooms, food is sub par like most assited living I think. They don't really give…read morechoices to make or get food you feel like / want to eat in your end days. They say they provide activities which they do but they are not really encouraging to get residents to participate or start new groups. Plan way ahead for more care as it is Not available within a day or two. The front end staff / maintained are very nice and try really hard to give support with out suport/ training from the head staff. It dose seem like there is a lot of turn over. There actions dont represent there words. After my Mother passed I did give suggestions for improvements but I'm not very encouraged.

Very understaffed and high employee turnover. My mom lived here for about 7 months, both upstairs…read moreand downstairs. Although much of the the staff was pleasant and did the best they could, there was no possible way they could keep up with the residents. Simple needs were not met at the facility--from laundry and medication dispensing to large things--like allowing your parent to walk around in soiled pants. So many things went wrong here, which meant that I had to pick up the slack, and be there all the time. I eventually moved my mom downstairs to memory care, which is when things really went downhill. Each time my mother had an outburst, they called the police (3x). Each time, they required I hire a caregiver for her. Between the rent and caregivers, plus me being there all the time, it was too much. Please do not send your parent to Overlake terrace. The daily activities are lackluster, the residents are not well cared for, and the menu is super basic. Don't be tempted by their low prices either--you definitely get what you (don't) pay for.

My mother-in-law lives there and Merrill Gardens catered and held her husband's celebration of…read morelife. The entire event was amazing and so well done. The only complaint I have is that there is no designated parking for visitors.

We moved my dad into Merrill Gardens Renton independent living 6 months ago and everything has…read more been wonderful. The first time we went to take a look at the facility we noticed it was so clean and bright, there were lots of friendly tenants and activities going on. The faculty was so cheery and helpful giving us a tour and a lunch that was actually quite good. My dad is walking and getting out of his room every day with other people to talk to and dine with. This has been a blessing for my sisters and I to not have to worry about dad and to see him adapting so well. Carmen, Elaine and Shelley

Be extremely careful here, they will kick your loved one out for any reason. Once their care…read morebecomes too much, they don't have enough trained staff to handle it. Very dissatisfied with care and lack of compassion. Read the contract, look at when they can kick your loved one out. Ask how much trained staff they have. Constant turn around isn't good either.

I have looked at other Assisted Living places in Arizona and it doesn't compare to Spiritwood. I…read morelove the activities and the people here and they offer yoga and exercise classes (sit and be fit) twice a day. And I feel free! There is also always fresh coffee, tea and fruit always. I have a great neighbor and love the people here! We have entertainment and wine (Happy Hour) every Friday! It cant get any better than that!

I recently moved my 95 Y.O. father to this facility from AZ. His sister and her husband are there…read moreand the family felt having another family member at the facility would ease his transition. We received tremendous support from Dion Cole, who helped get everything organized for the move. There was a slight glitch with the online pricing and Dion made sure to honor the lower price. The facility is beautiful and the staff are warm and accommodating. I spent about 3 days helping my father unpack his things and settle in. Special shout out to Victor who is part of the maintenance crew, who helped install toilet support rails and breaking down several boxes for the recycle bin. I was rushing back to the airport and didn't have the time to break down several large boxes. I even wanted to tip him but he refused. If you are looking for a beautiful next home for a loved one, please consider this place.

This is a great place for a loved one to live if they are active and independent. My mother lived…read morehere for a year, and as her health declined, she needed more assistance. I would visit once or twice a week, but not at meal times, and when I inquired at the end of a month how many meals she had eaten, they informed me she had only had 2. I really think there should have been some way for the staff to know that and inform me (her contact person). Then when you add another level of care to the program, it is always another exorbitant amount added to your bill. I moved her out shortly after this occurrence.

The Bella teeny is the kind of place you wish you could retire to with access to a five star city…read morecleaner clean food and a private executive Towncar to take you pretty much anywhere you want to go on demand. This is not the place you want to go to if you need 24 hour medical attention visa vi dementia ward type care but if you do need a round the clock care taker they offer that as well. If you want to maintain a sense of executive ownership of your own transportation they have private valet included as well as to restaurants for food and transportation that simply tailored to your desires. The staff checks in with you every day and there are constant intercommunity activities as well as be able to schedule your own Uber black style private town car for transportation pretty much anywhere in Bellevue. There is also a weekly transportation trips into Seattle up to Everett and up to Kirkland if you want to make a weekly Costco trip for normal supplies. The staff here is pretty much specifically instructed to dote on you and spoil you and help you out with things and that is so nice to see the facility that really looks to serve its residents individual needs. Full disclosure I am one of the weekend drivers at this facility and I've taken people to dozens of different kinds of locations and we're really there to serve the residence. I'm super happy to work here part time for a company that solves transportation needs for the Belletini residents and staff.

This is not your 'usual' Retirement place. This is a resort to retire to! Jamie Winter and staff go…read morebeyond expectations. My parents because of COVID 19 restrictions had to celebrate their 60+ anniversary in their room. They went out of their way to safely make them feel like a KING and QUEEN. I am truly confident in their saftey precautions and rules that my parents are in the BEST hands possible. My Parents? They too are blessed and tell me.." They know what they are doing, and we will follow what they have to say". Covid 19 has changed everyone's life. Being safe and still having g a fantastic living facility is what Bellitini has given my Parents. If there were 10 stars I'd rate them that. Thank you Bellitini, we truly appreciate all you do!!

They are well caring staff with lot of wonderful people around to help…read more I had my grandmother put in short term rehabilitation, which went great and i want to thank the staff.

attorney general of wa state please investigate this place. it should be shut down before they kill…read moresomeone. after one week they sent me into cardiac arrest. stole my item and never cared to investigate. men asking for jewelry during the night. it is not a safe place for anyone. bug infested, i saw bugs crawling on the ceiling during my stay.

My dad made the leap into assisted living after a few years of touring many places with bleak…read moreconditions. Moving into Arbor Village has been the best decision for him! His quality of life has completely changed now that he's making new friends, staying busy with activities, and our family has peace of mind knowing he has care available. Staff has been so warm and helpful throughout the move in process and making sure all of his care needs are addressed

My mother-in-law has the beginnings of alcohol dementia. My wife and I were looking for an assisted…read moreliving facility and talked with Shauna at Arbor Village about her. We gave Shauna every detail possible about my mother-in-law's condition and after checking a few other places, decided to take her for an evaluation to determine the care needed. We all agreed on level 3 care with Jennifer the head nurse. We moved her in after a week or so and my wife stayed for a couple of days to help her get used to her new environment. My mother-in-law is prone to falling and did so on her second night in the place. My wife pushed her emergency button on her arm. After about 20 mins my wife went to go see if someone could help. There was no one around to be found and it took over an hour and a half for someone to come check on her. By then my wife was already able to help her back to bed. It seems like the nurses did the bare minimum for my mother-in-law the whole time she was there. At Thanksgiving we decided to see if wanted to come stay the night with us and have dinner. We brought her home and realized during that entire two weeks there that they had not bathed her at all because, she smelled really bad and when asked why, we were given the excuse that there was a bandage on her arm. We decided to bring my mother-in-law home for good and put in notice to quit. when I went to get some of her things to bring home the nurses told me they were concerned about her wine drinking. I let them know that Shauna and Jennifer were made fully aware of my mother-in-law's condition, but I have the feeling they were just working on damage control. We are currently looking for legal advice on this situation. Please DO NOT bring your loved one to this place!! The sales pitch is amazing but, they absolutely do not do the things they say they do. The monthly cost for this care that we paid 2 months' worth on was $7,800.00 They need to get the people better help in this place for sure.

I have only lived at Boulder Creek in Sammamish since September of 2023 but have been looking at…read moreliving here for years! The time finally came this past September and it has been an absolute DREAM! The Property Management team is kind, helpful and most of all Respond with Urgency to any questions or issues I may have. About two months in my dishwasher was having some weird issues so I put in a request through the digital Residential Portal for someone to come look at it. They were there the next day, discovered the issue and completely replaced the dishwasher in 30 min with a new one! When does that ever happen in that time frame? My last property took two months to fix my ice maker! NEXT DAY YALL! The Daily Trash Valet is amazing and so convenient and so are the GIANT community trash and recycling bins which are convenient and hidden so you aren't looking at trash! They just installed a fire pit at the pool which I am super excited to get to use this summer right after my gym sessions in the 24 hour gym! This place has all the luxury without any of the fuss or complications that come with luxury! I am so proud to call Boulder Creek my home!!

I have copied this from my Google review. And while some of our issues have been resolved, after…read moremonths of inaction, several still exist, and each passing week new issues seem to arise. It took me nearly 4 months to write this review, as I was giving Boulder Creek and Simpson property the chance to make things right. However, due to minimal (if any) progress after months & limited to no communication - I have to rate this property a zero. When we came to walk around the general area- we noticed that construction was being done on our entire building. We were assured that it would be completed prior to our move in. We stressed our concerns, as the stairs leading to the front door were completely blocked off - meaning the resident could only use the stairwell in the garage to come/go from their apartment. This was a concern because the stairs in the garage are narrow and steep- which we pointed out would not be accessible for our dog (who has arthritis) nor would there be space for us to move our furniture in on moving day. On our move in day we received a call telling us that there was a last minute meeting they had to attend, so our move in time would have to be pushed back. Not the best first impression for brand new tenants. Not only did this disrupt our plans for the day, but it affected our truck rental, & the people we had helping us. (What if we were paying movers by the hour?) There was no regard for us and our time. Moving is stressful already, but this was an added stress, cost & an awful introduction to our first true experience at Boulder. Within the first two weeks (some of these issues are still current) we had the following work orders/notices that we submitted and brought to the attention of Boulder Creek: 1. Floor transitions & carpet not tacked down 2. Carpet nails all over 3. Blinds installed incorrectly 4. Dishwasher had a broken heating mechanism and needed to be replaced 5. Washer hoses were mixed & all settings ONLY sent out hot water 6. Cabinetry falling off the wall because it was glued and not nailed 7. Patio door (that was blocked since move in until more recently- has a different lock that we don't even have a key for, so it is not useable 8. A VERY strong odor of urine in one corner of the kitchen (mice infestation inside walls), and a strong odor of mildew in our kitchen pantry (both of these took a long time to address and are still not 100% resolved) a. After many phone calls and emails, we asked them to cut a hole in the drywall in our pantry only to find out the dryer vent was never connected- so wet lint has been flying through our walls. (Fire hazard! And the main source of mildew- which we still smell on occasion) 9. Our garage door broke 3 times within a 2- week span 10. Uneven sidewalk that is sinking into the ground, & consistent flooding with any rainfall 11. Mossy and unkept patio concrete (we were told this would be power washed) 12. Abysmal landscaping due to ongoing construction 13. Mouse infestation in our walls 14. Exposed dry rot since Day 1 of move in (part of the 'construction'- mind you, the dry rot was never disclosed to us prior to move in) We have had people in/out of our apt what seems like nearly every day. We can barely unpack, because every time we begin, there is a new issue. Unfortunately, this is why I wanted to leave this public review of our experience here, so others can make the decision for themselves if this is a property they want to be a part of. During our time living here, we had limited access to our front door, & ongoing construction 5 days a week for 2+ months. The above issues have made our apartment uninhabitable at many points. These apartments are well over $3200, and do not match that price tag. I have attached photos so people can understand the severity of some of these ongoing issues. I had hoped for more communication, and resolution, but it seems like that is not something Boulder Creek or Simpson properties is open to. The pros of our time here: Our building neighbors are wonderful. Spencer (the handyman) was helpful and acknowledged the interior issues we had, the construction crew has been very friendly and worked with us so we could have more accessibility with our dog while they were working.