My husband and I recently relocated to Arbor Village from Fl. because our son and his family live nearby. We love the area and it was time to make life simpler while having support nearby. Arbor Village has been offering assistance in all areas of our life. From medical issues, to dining and generally offering aide in every possible way, we are greatly enjoying the ambiance, beauty and comforts here. The staff is helpful, empathetic and supportive at all times. It has been a most positive move. read more

My mother-in-law has the beginnings of alcohol dementia. My wife and I were looking for an assisted living facility and talked with Shauna at Arbor Village about her. We gave Shauna every detail possible about my mother-in-law's condition and after checking a few other places, decided to take her for an evaluation to determine the care needed. We all agreed on level 3 care with Jennifer the head nurse. We moved her in after a week or so and my wife stayed for a couple of days to help her get used to her new environment. My mother-in-law is prone to falling and did so on her second night in the place. My wife pushed her emergency button on her arm. After about 20 mins my wife went to go see if someone could help. There was no one around to be found and it took over an hour and a half for someone to come check on her. By then my wife was already able to help her back to bed. It seems like the nurses did the bare minimum for my mother-in-law the whole time she was there. At Thanksgiving we decided to see if wanted to come stay the night with us and have dinner. We brought her home and realized during that entire two weeks there that they had not bathed her at all because, she smelled really bad and when asked why, we were given the excuse that there was a bandage on her arm. We decided to bring my mother-in-law home for good and put in notice to quit. when I went to get some of her things to bring home the nurses told me they were concerned about her wine drinking. I let them know that Shauna and Jennifer were made fully aware of my mother-in-law's condition, but I have the feeling they were just working on damage control. We are currently looking for legal advice on this situation. Please DO NOT bring your loved one to this place!! The sales pitch is amazing but, they absolutely do not do the things they say they do. The monthly cost for this care that we paid 2 months' worth on was $7,800.00 They need to get the people better help in this place for sure. read more

Arbor Village has changed and not for the better. I had nothing but great things to say in my last review but I moved my dad because they really are struggling right now. They don't offer enough activities, they don't have enough workers and the hygiene of the residents is not a priority. Times are tough for many places trying to hire people but this has to be a priority for our elderly. They should not be left to sit in their rooms or on a couch watching tv all day just because they can't or don't complain. Spend the money and get quality people. Lord knows we pay more than enough rent and care fees to do this. read more

I haven't worked at Arbor Village in years but I was one of the most fulfilling jobs I've had. I loved that job, my peers, residents and their families and the wholesome environment. Cascade living goes above and beyond for the residents and staff are appreciated and treated well. I am thankful for the opportunity to be employed there. I am still in contact with many of my work friends. Highly recommend Arbor village, the lodge at arbor village and the inn for needs tailored to each individual's needs read more

Arbor Village - Me in the middle of our amazing nurses and med techs ~ The Lodge At Arbor Village Kent, WA - Retirement Homes Near Me - Kent, Washington

Less than modest living space is at a premium: unlivable studios price out $4761/mo. High Speed Internet is not available forcing family to set up VPNs at their cost. Even gloves a forced line-item billing at $30/mo.; Personal Laundry performed in questionable clean non-sanitized machines at $60/mo. by Caregivers. Though a provided service, Housekeeping is short staffed and forced to provide a lick and promise weekly service. If loved one is unable to attend the main Dining Room tray room service provided at yet another upcharge by same overworked Caregiving Staff while waiting in room Residents desperately wait for their own precious Personal Care health and safety needs. Meals a chargeable part of the Base Rent at $15 whether eaten or not. If sick: Residents are left alone to ail or recuperate. Nursing Staff is one body 24x7 can't begin to cover the ailing need. Limited Caregivers are overwhelmed. Families are welcome to step up to cover the care themselves or pay out-of-pocket as the market bears. If a Resident is hospitalized Arbor Living costs continue to accrue. Benefits of Assisted Living are explained away as part of the "Cascade Living Corp" Model design. Estates are burning dry and guilt is rampant. Very hard decisions. What is a loving family to do? read more

I just have to give a shout out to all the caregivers and nurses at Arbor assisted living. I feel that my mother is in safe hands here especially during this coronavirus situation. They are caring for one of our most vulnerable populations and doing a great job. They have been very loving and patient with my mother since she came to live here after my Father's death last year. Keep up the good work!! read more

My mom lives at Arbor Village Assisted Living, she has been there for four years now. I visit her often and have gotten to know the staff and spend quite a bit of time there. It is such a wonderful place and everyone who works there is wonderful too! It is bright, clean, warm and cozy, smells fresh, everyone is friendly, and I always enjoy my visits. Staff is great about Mom's care and stays current on her medical needs and anything else that may arise. They are fabulous about staying in touch with me and I am comfortable that Mom receives the best of care. I would highly recommend Arbor to anyone who has a loved one who needs constant attention. Five Stars for sure! read more

Very bad experience; Mom was there for only a month, they routinely neglected her, didnt assist with incontinence, created 2 traumatic episodes for Mom, including dumping her unaccompanied into an ambulance for a long and unnecessary trip to the ER (with mental impairment, Mom wasnt able to communicate with ER staff) but most egregious was the la k of communication with family, including one bizarre episode where they allowed her to contract an infection that was undiagnosed and untreated by AV. Head administrator Melissa and Head of Care Nancy were combative, poor communicators, and interested not in the care of the resident, but of covering their behinds and providing very low level care. They blatantly oversold their abilities, and created a real nightmare experience. read more