We've been living at The Lodge at Eagle Ridge and are enjoying it so very much!…read more All the staff here is so helpful, friendly and caring. The residents are so friendly and welcoming. It's been great getting to know them. There are so many fun events and classes and activities to get involved in here! I've been enjoying the watercolor painting class immensely as well as the writing class. Both have been getting my creative juices flowing. The food is delicious and the head chef changes the menu every week so it's wonderful to have variety. There are many more activities to get involved in and you can join anytime. Overall, I highly recommend The Lodge at Eagle Ridge. Come and visit us! ~Ellen

Make sure you really understand your contract with this place. My mother was there less than two…read moreweeks, took 3 falls in that time, with the last one ending her in the hospital for 5 days. She could not go back to assisted living, and they not only charged her for the 20 days left in the month, but also a full extra month for extra care she never even got, plus they charged for a month of the apartment she never got to truly live in. You do not get any of your "community fee" reimbursed either (in the thousands). The apartment was emptied and cleaned well before the first of the following month, so they had plenty of time to rent it out again. If this place says they are all about elderly people, shame on them. They basically bilked my mother out of thousands of dollars..she's 93 and on a fixed income. Buyer (renter) beware!

My dad made the leap into assisted living after a few years of touring many places with bleak…read moreconditions. Moving into Arbor Village has been the best decision for him! His quality of life has completely changed now that he's making new friends, staying busy with activities, and our family has peace of mind knowing he has care available. Staff has been so warm and helpful throughout the move in process and making sure all of his care needs are addressed

My mother-in-law has the beginnings of alcohol dementia. My wife and I were looking for an assisted…read moreliving facility and talked with Shauna at Arbor Village about her. We gave Shauna every detail possible about my mother-in-law's condition and after checking a few other places, decided to take her for an evaluation to determine the care needed. We all agreed on level 3 care with Jennifer the head nurse. We moved her in after a week or so and my wife stayed for a couple of days to help her get used to her new environment. My mother-in-law is prone to falling and did so on her second night in the place. My wife pushed her emergency button on her arm. After about 20 mins my wife went to go see if someone could help. There was no one around to be found and it took over an hour and a half for someone to come check on her. By then my wife was already able to help her back to bed. It seems like the nurses did the bare minimum for my mother-in-law the whole time she was there. At Thanksgiving we decided to see if wanted to come stay the night with us and have dinner. We brought her home and realized during that entire two weeks there that they had not bathed her at all because, she smelled really bad and when asked why, we were given the excuse that there was a bandage on her arm. We decided to bring my mother-in-law home for good and put in notice to quit. when I went to get some of her things to bring home the nurses told me they were concerned about her wine drinking. I let them know that Shauna and Jennifer were made fully aware of my mother-in-law's condition, but I have the feeling they were just working on damage control. We are currently looking for legal advice on this situation. Please DO NOT bring your loved one to this place!! The sales pitch is amazing but, they absolutely do not do the things they say they do. The monthly cost for this care that we paid 2 months' worth on was $7,800.00 They need to get the people better help in this place for sure.

My dad lived at Merrill Gardens for a little over two years, most of the time in memory care at the…read moreGarden house. The staff is so very friendly, and the nurses took such good care of him there. He loved them all. And they loved him. They keep the residence busy over there and give them activities and have lots of visitors and entertainment to come in. My dad loved happy hour on Fridays. And they have great holiday dinners. After losing him suddenly the staff was so very kind. A couple of them came to his memorial service and were genuinely grieving with me. I can't say enough about this place and their staff. Highly recommend.

It started with independent but progressed to full care in the end…read more The quality of care was exceptional. The office, care and dining room staff was exceptional. Everyone knew his name, all who visited names and were very kind. I would recommend this place to anyone who needs the care they provided!

My father has been at Care at Home adult family home since end of August. Hermela and her staff…read morehave provided excellent care and service. The home is clean, organized and spacious. My father was declining prior to moving here, now he is thriving there and looks so happy and healthy. I'm so blessed to find this amazing home for my father, Thank you for taking good care of him!!

Beautiful, updated home in a park-like setting. Nicely decorated and well taken care of residence…read more They're very kind and have a range of experience with care in many types of situations.

This place is so amazing. My grandma has been here for a couple of years now and she is cared for…read moreso well. Arati truly loves everyone she cares for with her entire heart. Our family was put at ease as soon as my grandma started living here because she stays so much healthier and happier than at places she was before. We are so grateful!

When you arrive at this facility, you are greeted by the most professional and friendly…read moreowners/staff. It feels like home the minute you walk in. It is not an easy decision to make for your loved ones, however this facility will meet all your needs. Everyone here knows how to help your loved one and accommodate your family/friends who come to visit. This maybe the hardest decision we all have to make in life, however it's easy when you have such a great place to have your loved ones taken care of.

They are well caring staff with lot of wonderful people around to help…read more I had my grandmother put in short term rehabilitation, which went great and i want to thank the staff.

attorney general of wa state please investigate this place. it should be shut down before they kill…read moresomeone. after one week they sent me into cardiac arrest. stole my item and never cared to investigate. men asking for jewelry during the night. it is not a safe place for anyone. bug infested, i saw bugs crawling on the ceiling during my stay.

I was a patient here for 10 weeks after a fall resulting in broken knee and broken shoulder. Being…read morefrom out of state I did not know what to expect. There are not enough stars to rate the quality of the care I received, the cleanliness of the facility, the kindness of the staff and the dedication of the physical and occupational therapists. Food quality and variety of food offered was excellent with always the ability to make changes when something did not suit my palate. Residents (patients) are given an opportunity for daily participation in group exercises including strength training, games and informative Daily Bulletin which encourages socializing to aid the healing process. Additionally management has a monthly meeting with patients (residents) and is willing to hear concerns and suggestions. Is the facility perfect? no. Could they use more staff? yes Additional staff would decrease the time responding to patient (resident) call button requests. Call button system needs to be updated. Every day I was met with dedicated, professional nurses, aides, and support staff. I want to thank each and every one of them for helping to make a "broken" person " whole" again. I hope to never fall again, but if I do, a flight to Renton, Washington and Cedar River Healthcare Center would be my request. Thank you.

Terrible response when we requested medical records!!!I ordered them over two weeks I waited and no…read moreresponse! Had to contact medical records three times!!! NO excuse!!! Won't mention gal's name that was not being responsive!!! Terrible!!!

Great Community, friendly and caring staff, delicious food, on-site rehab, pool, and fun!read more

I recently moved my mom and stepdad into Regency Newcastle. The staff, Brittnie, Adam, Doug, etc,…read morewere all very helpful and the residents have been friendly and welcoming. Their new apartment is roomy and comfortable. Meals are good. I was uncertain how my folks would handle a move like this, and it's been such a relief to see them settle in and enjoy their new place. I highly recommend Regency Newcastle! Ken Grafham