I absolutely love living at Westlake Steps Apartments! The entire team goes above and beyond to make this community feel like home. Manager Brandon and Assistant Manager Jon are always professional, attentive, and quick to help with any questions. Grace and Marena in the leasing office make every interaction welcoming and easy. The maintenance team is truly outstanding -- Dan, Ikaika, Rashid, Tallen, and Bao keep the property in top shape and always respond quickly to any requests. You can tell they really care about the residents and the community. The location is unbeatable, and the amenities are fantastic. Overall, Westlake Steps is a wonderful place to live, thanks to the amazing team that makes it all possible! Also HUGE shoutout to the team for updating our gym! read more

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Words cannot describe how welcoming all the staff is, I'm an adult but sometimes going into tour places I still feel out of place but just the welcoming atmosphere was amazing which while looking for other apartments I can't say I always experienced. Grace was a sweetheart, so funny, made the process of looking to move easier, and the communication was always attentive, and fast. Something about filling documents out and dealing with applying for apartments has always felt stressful and most of the time felt like a back and forth x10 interaction but just after a day most of it was gone, we got approved so quick, and all our answers were answered. Regardless of how many we asked Grace was patient and never made us feel as though we asked too much. Where you live does matter but I've come to learn the apartments can be really nice, perfect location and management really does make the difference whether it's good or bad. I know Westlake Steps will feel like home and be a good place to live thanks to Grace we can relax and only worry about packing boxes. Again thank you to literally everyone here ! read more

I've been moved in 2 weeks now and I love it here, every staff member from maintenance to the head honcho, they are all nice people and actually care. I'm definitely staying here a few years at least. I'll post again for my exit review. read more

I've submitted a few maintenance work orders and they've always been resolved on the same day. The maintenance person was super helpful and efficient. read more

The following is a completely honest review from my past 3 years living at Westlake Steps, and I've been waiting to write this review until after I moved out. I've lived at this property from May 2020 thru June 2023, I've watched as they transitioned from pandemic mode to normal mode, and I can honestly say that I would have done another year at this property if I wasn't leaving Seattle. I would like to note that I lived in the South building (sometimes called Marina SLU) on the 9th floor in a corner unit, so my experience may be different than others. I would also like to say before starting that in my last 2 months, the community has started to have monthly events which were very fun and a great way to meet your neighbors. I want to start with the leasing staff and first and foremost say that Cheri was with me from day one and was one of the most wonderful people I worked with. When I did have a problem, whatever it would be, she was always very quick to help me get the problem fixed. This included when my parking number was mixed-up, or when I needed a guest FOB for a friend to watch my cat while I was out of town. (And Cheri, again, thank you for the years). I also worked with Kyle, Nolan, and Brandon; and had many good interactions with all of them. The apartments are really nice and they deserve the "luxury" brand quality that we see online. My apartment was approximately 600 sq ft and I lived in it with my cat, working from home (yes it was a tight squeeze). The automatic shades were definitely one of my favorite aspects, and while this may seem weird to others, you really do open and close them more liberally than manual blinds. I wish the material was a bit thicker, and during the summer hot months I found myself still using black-out blinds to keep the apartment cooler. I will also note that the layouts do not allow for much heat flow during the summer, and I did struggle to get the bedroom to cool during the 90+ degree days. Pro tip: If you can't afford a portable AC unit, I would highly recommend investing in a box fan and pointing the fan so the air blows out the window (note, this blows the hot air out of your apartment and works better than trying to blow the cool air in). Just keep the other window open so there's cool air coming in. I would also use the oven fan and bathroom fan to pull air out of the apartment and that worked very well. The apartment complex was also very nice. They have a package room in the main building, and also a locker system you can register for in both buildings (I recommend registering). I used the weight room for a good while and it had all the general equipment you would need for an average person's work-out. And if you want something more, there's a gym just down the street. The bowling alley I never got a chance to use, but it was very nice. And the 3 community rooms were really nice (and also excellent for escaping the heat during those hot summer days). There's also a dog-run on each of the building's roofs, and several outdoor spaces with grills, TVs, and some games if you want to chill with friends. And again, the apartment is very well located. Need a bus to get downtown? There's 1 right outside the property door and 3 more within walking distance. Want to go enjoy South Lake Union or the local parks? A short 10 minute walk and you'll be there. Seriously, one of the best things about this property is the location. The property has hired security, and I spoke with them on more than one occasion. Very polite and they can be seen walking the grounds at all times. The only things I found annoying with the apartment was that people tended to let their animals go to the bathroom in the elevators. This was typically cleaned-up very quickly, but I would have appreciated an email from the property because it was annoying none-the-less. (Also, this complaint seems to be with every pet-friendly property in Seattle, and I'd like to repeat that these were typically cleaned up very quickly by the property). Sorry for the long review, was just trying to get 3 years of living in this complex off my mind. And hope you find your next perfect home :) read more

It is my pleasure to say that I had such an enjoyable and amazing experience at the Westlake steps. What I really enjoyed the most were several things such as the warm welcome that I received from Kyle, Brandon, and Nolan. They are all very professional and great guys. I also enjoyed the tour that I went on. Kyle was very accommodating and knowledgeable about everything about the apartment he showed me. I highly recommend the Westlake Steps to everyone who is looking for an awesome place to live. Thank you Michael Leb read more

I've been a resident here for a few years and the leasing/property team is kind, welcoming, and extremely helpful--going above and beyond. An example of this was just over this Thanksgiving holiday I had dropped my keys down the elevator shaft. Kyle liased with the team to provide a quick, economical, and painless solution to provide a short term solution while between regular elevator maintenance visits. read more

Highly recommend this place if you're looking for a place close to downtown. Amazing view of lake union and the skyline from roof, club rooms and some of the apartments. Good sound isolation from the other apartments, but some of the road noise from Westalke Ave can come in. The management team is amazing and very friendly. All my service requests were completed within a day, also really appreciate the option of the technician wearing shoe covering inside the apartment. The helpfulness from the staff extended even after my lease was over, Kyle went out of his way to keep my bike safe after I messed up my move and didn't have space to take it with me. read more

I just moved in here because I love the building and the location. But what closed the deal was Kyle, who was my agent throughout the process. He was great, answered all my questions, and followed up with me whenever it was needed. And in my first two weeks as a resident, he was there whenever I needed him. Westlake Steps is lucky to have him representing them. read more

Went in for a tour and Kyle was amazing! Super helpful and did a fantastic job. Great management.

Kyle is super helpful to all of the residents here. He makes living here super comfortable and enjoyable!

Kenny was extremely helpful through the whole apartment experience. He was very knowledgable and helpful in the leasing process. The whole staff was helpful through my time living there. There are a LOT of amenities with inclusion with rooftops and three different lounges that are accessible for residents as well as a lot of easy street parking right across the street. The only thing to note was the bowling alley amenity didn't seem to be very consistent: with outages and at times bowling balls not being present. Had a great time living here overall. read more

Amazing apartments and location!! Huge shout out to Kyle, who was so helpful throughout the entire application process.

This review is long over due! I would first like to state that this specific review will be based solely off of my customer service experience with Westlake Steps staff and will not take note of the facilities/building itself (though the review would still be great). My engagement with the folks in the WS office has been phenomenal to say the least. Krista was helpful with the leasing process and has been consistently professional and kind whenever I see or talk with her. The manager of WS, Mitch (who came onboard not long ago, replacing a not-so-great person), is understanding, warm-hearted, and a pleasure to work with as well! My strongest relationship here at WS is with Kenny. He offers hospitality that is authentic, comforting, light-hearted, and welcoming. Kenny has gone above and beyond to ensure my time on Westlake is enjoyable. In times where I have needed clarity or guidance, Kenny has patiently leaned in and made sure I got what I needed. He is a leader--engaging with integrity and empathy. A few months ago, during a particularly stressful time in my life, I was brought to tears at the level of exceptional customer service I received while working with Kenny. I am delighted to share a space with Kenny and all of the lovely staff at WS! read more

This review is for Kenny, the lead salesperson and manager at Westlake Steps. I will be moving to Westlake Steps later this summer, but I just wanted to commend the excellent customer service Kenny provided in my tour of the available apartment units and the building amenities. Kenny was just so warm and funny, and he made me feel at ease after a whirlwind day of house hunting. I'm moving to Seattle from out of state, which is already a stressful experience, but just having someone listen to my concerns and make me feel like a valued customer and future resident was really comforting. I will likely be updating this review once I move in, but again I just wanted to commend Kenny for his exceptional customer service. read more

I always know that this apartment is good. However, I don't know it is so good! The staffs are all very friendly and helpful. The amenities are super nice not because they look elegant and expensive, but also because they feel super comfortable! A total of four rooftops, two skyline rooms and more than 8 BBQ stoves are available all over the place. It can accommodate as many parties as you can imagine. I am never a coffee person, however the coffee available in the leasing office is so good that I become a big fan of coffee now! It is an apartment full of art tastes. All its decorations, coaches, armchairs, tables, stools and etc. are arts! For my own unit, everything is super brand new and clean. It caters to all my needs perfectly. For a small example, the kitchen has three separate lights beneath the cabinets, you can either turn on them all or save some electricity by turning only the necessary one on. I cannot express how excited and grateful I am to have such an apartment as my starting point in Seattle! Come and you will never regret! Also, all the residents are very nice person. I met a super friendly one on my first day move in! read more

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I've been living at Westlake Steps for about two months and I've loved everything about living here the location, facilities, staff! Moving to Seattle after spending the last 4 years in Montana was a whirlwind on it's own and the staff at Westlake Steps have been extremely helpful, especially Kenny! The staff are always extremely helpful and have your best interest in mind and that's refreshing for a place you call home. read more

Oh my God! I am missing this place soooooo much!!!!! I want to express my all good experience living here. I would start with the office team. They're all really nice, cool, friendly, professional from the beginning and until the end!!! Location and view was breathtaking!! Building was new and they used high quality materials!! They have great amenities!! I can't stop writing, it was pleasure living here. So far the best experience in my whole life!! I really appreciate it!! I will update my review with more details later. read more

The best apartment building I have lived in. The leasing staff (Cheri, Kenny, Krista and Cameron are amazing!) was always beyond accommodating and willing to help during my time as a resident. They responded quickly to any question or need and made the move in and move out processes and everything in between go very smoothly. You would be lucky to call Westlake Steps home! read more

As soon as you walk through the doors you are welcomed with a friendly staff. Moving in was a breeze. The staff was eager to help and the online lease was a breeze. The apartments are laid out very well and have plenty of space. There are 4 rooftop decks and I believe 3 of them have dog parks. Walk out the front door and you will find yourself standing in front of lake union. Feeling tired, they got you covered with a coffee machine that makes all sorts of drinks. When I started my search for a new apartment, I had a list of around 30. There are a lot of apartments in Seattle, lucky my first stop was Westlake and I knew that was the one for me. If you are searching for an apartment be sure to stop by Westlake and give them a look. read more

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Huge thank you to the wonderful leasing staff and management of Westlake Steps Apartments on Lake Union! I'm so grateful for your outstanding service, not only for taking additional steps to accommodate me during this pandemic, but for also the effectiveness and efficiency of accommodating me as a disabled veteran in desperate need of suitable housing. Thank you Cheri Raber for your commitment in serving those less fortunate and most vulnerable. You knew what I needed within the first few minutes of our conversation; you picked the perfect apartment for me! I'm very happy here and look forward to thriving within this community for many years to come. I sincerely hope this review finds it's way to CEO Of Holland Residential as this team goes above and beyond to help improve the quality of life for others. Warm welcome to Rob the new Maintenance Manager! You've taken on a huge responsibility here at Westlake Steps Apartments. I'm really impressed to see what a great impact you've made, especially by getting the carpets cleaned, it couldn't come at a better time! I've been noticing your attention to detail in cleaning up and organizing the building and trash/recycle areas. The landscapers did a fantastic job, and such polite and hardworking individuals; they were very careful when entering my patio to blow out any dirt and debris. Thank you for taking the initiative and for all your hard work! It's not easy maintaining a property this size! read more

Lived at Westlake Steps for a year and would recommend to anyone who's considering living here. Great environment, friendly staff, and top-notch amenities. Thank you!! :) read more

Lived here for 1.5 years. The apartments are awesome- spacious rooms, modern appliances, The leasing agents (Cheri and Krista) are super friendly and treat you like family! Apartment complex is well-kept and clean. Awesome amenities, with the rooftops overlooking Lake Union, spacious co-working spaces, pool table, and even a bowling alley! Also, perfect location- walkable into downtown, while the surrounding Westlake neighborhood is quiet at night and always feels safe. I've really enjoyed living here, and highly recommend this apartment complex! read more

My boyfriend and I have lived here for about three months and we are extremely happy. The location is perfect and the views are great! We picked this apartment because the building is great for our dog and he's very happy here too! The staff is so friendly and always helpful. Kenny is literally THE MAN. He always has a smile on his face and he made the move in process a breeze. Would recommend! read more

I highly recommend Westlake Steps. The amenities are top notch, and not to mention the employees are wonderful. Special thank you to Cheri and Branden, who go above and beyond to make sure you feel comfortable and taken care of at Westlake Steps. read more

My experience getting into Westlake steps has been absolutely wonderful! Kenny and the rest of the staff have been very helpful in helping with whatever I needed and made the move in day worry free (besides the moving boxes part, which is ALWAYS stressful). read more

Great amenities, unable to protect valuables. We pay $250 a month to park in a secured garage. In the past 6 weeks- our car was broken into and then this morning my husbands $2500 Electric bike was stole out of a secured room that requires fobbing into. The thieves had enough time to unbolt the bike rack and slide the chain off and steal multiple bikes out of the storage room. Response from management was, OOOOHHH well, file a police report and make an insurance claim. Also forgot to mention, were supposed to have a security company monitoring the building at night...hmm where were they? Needless to say, highly upset we pay so much to live in a tiny SECURE apartment that you have to FOB everywhere to go, but we still get ROBBED.. ludicrous. read more

I know my comment is just my comment and I know people still gonna choose this place no matter what. But if you see this you are lucky because it's either gonna help your decision or save you a lot of money. The place is good it's new and generally welcoming. However, the management team is awful especially some of them. You have to know they are limited to what they do and that will be charging you for rent lol. Besides that, you are on your own. I have lost a couple packages in here and I have to say they are quite expensive. I believe it was this year the lady in the office said they are gonna scan people's ID for collecting packages. Well apparently that never happened. Which is fine because honestly it's not a promise or anything. But think before you say anything. And also, don't be stupid like me to think you will be safe even if you don't sign up for the parcel pending facility cuz you think people around you will keep their hands off your stuff. Don't save the $20 lol. I don't want to blame anyone, part of this is definitely my mistake but don't count on the management team in any apartment guys because they will NOT do anything besides collecting your rent. read more

Our move-in to Westlake Steps was a smooth process all thanks to Kenny! He was very attentive and helpful throughout our whole process. We love our new home! Westlake steps is a beautiful building design with amazing amenities. All of the staff have been so helpful and welcoming. If you are looking for a new home Westlake Steps can't be beat! read more

I was so impressed with the customer service I received from Annamarie at Westlake Steps! She was quick in her responses and made me feel at ease throughout the entire application process. This has been a stressful time to try and move (especially to a new city) so I feel grateful to have found a building that has my back. I haven't even moved in yet but I'm seriously SO excited! 10/10 recommend checking out Westlake Steps and working with Annamarie. read more

We concur 100% with the B.G. reviewer below. To add on, management team DID NOT even inform residents of the security breach and downplayed/ refused to take responsibility of the situation when confronted on the lack of communication to residents. Their response was "You should have kept your expensive bike in your room" and there was no mention on how they were going to improve the situation. We did not even know our ebike was missing until a week after the theft. Management only sent an email to residents informing of a 'key reprogramming' for the bike storage 5 DAYS after the theft and there was no mention of a break-in. The situation, we learned, was far more serious. Not only did thieves slip into the parking lot and damaged several vehicles, but they also broke into the secured storage with a crowbar, and took several bikes. If something as serious as this was not reported to the residents, how serious does the next security breach need to be in order for management to act responsibly towards residents? When confronted, management was highly defensive (one even raised their voice) and customer service and professional demeanor descended very quickly. Apparently, the team told us that they were not aware that the email to the resident community did not mention of a break-in. How could the team not read the emails that are sent out to the residents, especially if the email was sent from their manager? It just reflects poor ethos, disorganization and a lack of genuine interest in resident experience and security, leading us to believe that either management is incompetent in dealing with complex urban issues/ responding to resident feedback, or just hiding something. There is a lot of room for improvement and humbleness. read more

I recently moved in to Westlake steps. I came to Seattle with super tight timeline. Came on Saturday searching for apartments (looked at 7 to 8) and moved in on Sunday. I have to thank Kenny a lot, for his incredible effort in moving all the pieces(documents, permissions, cleaning) to get the apartment ready that quick and also Krista for the support throughout the process. Staff is super friendly, reliable and transparent with everything, which makes you feel comfortable. Property is just great with its lake side location/great views and all the modern amenities. I would recommend this to anyone looking for a great apartment to stay. read more

Everyone we've interacted with at Westlake Steps is so kind and welcoming, especially Kenny! He's the real reason we decided to make this place home. He helped us every step and is our main go to guy, seriously he's awesome. Maintenance team is great and friendly. The location is great, lots of places to eat nearby. Love it here, five stars! read more

I just moved in about a week and a half ago. I absolutely fell in love with this place. The staff is extremely friendly and helpful! Cheri bent over backwards helping me get everything set up to move it! The apartment itself is beautiful! The views are to die for as they over look South Lake Union and the city. The amenities are also incredible! The gym is nicely sized and the bowling alley is a plus! I highly recommend Westlake Steps! read more

Just moved into the Westlake Steps.. the building is beautiful, views can't be beat and you really couldn't ask for more out of community areas. We have Kenny to thank for being so willing to help us through every step of the process and every member of the staff we have met so far has greeted us with a smile and done a great job of making us feel welcome. Location is also killer, with the South Lake Union bike/running trail right out the front door. read more

Excellent, warm, friendly help from KENNY! We were in town to find an apartment in one weekend (moving in on Monday) and Kenny was extraordinarily helpful. Overall, the experience has been great from the showings through move-in. read more

The apartments are beautiful, and so are the views. The staff is helpful, still working out some stuff since they are new. The only thing missing here is a hot tub or pool. The gym is also a little small. Amazing location and very clean and safe grounds though. read more