Less than Zero stars if I could. In addition to the insane frequency of fire alarms, they are not…read morehelpful or accommodating to their tenants and they will price gouge you at every corner and jack your rent 15% at renewal. I believe the turnover in the leasing office has a lot to do with the poor folks who work there who have to basically go against company policy to do good by their tenants. Now they have a person who takes their job very seriously. Nice enough but is a living embodiment of everything people hate about this place so I feel bad for her but also question why you'd want to be loyal to such a shady business. Yeah you may be a star employee but when their vacancies continue to skyrocket they'll blame you. For example, same ownership, different employees - would go out of their way to be helpful to tenants. Or just I don't know, do the right (human) thing? I am not able to come down and grab my guest and they refuse to send them up and say it's not their problem and nothing in the lease says they have to even though I'm calling and telling them who I'm expecting. If I was DISABLED do I think I'd get the accommodation I need if the property won't grant the helper the access they need?!?! And they wonder why so many people are vacating their properties!!!!!!! Honestly, I didn't want to believe the old reviews but not much will change here it will always be something. This is the same corporate greed that Americans are forced to deal with. For me, I'm stuck here until my lease ends and then I am DONE. No more because when you have a need they will lick their fingers while they count your cash and say too bad or that will cost extra or I'm sorry you died but you have to physically come down and buzz your doctor up. Cool. Jerks.

DO NOT LIVE HERE…read more Having lived at Sky for a couple of years now, I can confidently say that the current management (Security Properties) have been the worst of the several management companies who've come in and failed to manage this building. Previous management hasn't been perfect, but they treated the people who live here like human beings, instead of assets for their portfolios. In the span of a few short months, Security Properties has: - Overcharged our rent by over a THOUSAND dollars, and when asked to refund it, they instead opted to give us "credit", so they held on to our money instead of giving it back to us. - Organised a building-wide full-day alarm test with exactly 1 business day of notice, where they said that all pets must not be on the property. After scrambling to find a safe location for my pet, we were notified on the morning of the alarm testing that it had actually been postponed for a month later. - They replaced most of our kitchen appliances with zero indication on why it was being done. There was nothing wrong with the appliances at all, and there were all in near-new quality. - Today, we received another notice to enter our home, stating that they were "fixing the windows with cranks". The windows are not broken, and work just fine. On their notice, they provide conflicting dates on when they must enter our apartment, and provide no information about why it's happening. - The garage doors seem to be broken AGAIN. This has been an ongoing problem on the property for years, and many residents have had their cars broken into. - We have random people parking in our PAID car space very frequently, and management are not very enthusiastic to prevent it from continually happening. No amount of movie nights, "wind down Wednesdays", corporate-sponsored snacks, or kitschy notices telling us how many fun events are planned in the next month make up for the fact that as residents, we should be treated like people. Please, if you are reading this and making a decision on where to live, DO NOT PICK SKY. We'll be looking for another apartment as soon as our lease is up.

Earl and Antony helped with our moving process. Earl is extremely helpful, he is always available…read moreto answer questions, even at 3am at Sunday. The moving process is easy with Earl's help. It took only 3 days from apartment search to move in. We are also happy with the convenient location, Safeway and restaurants around, as well as the apartment itself - large, new (built in 2013) with a lot of facilities like gyms and pools.

I've lived on this property for several years with my kids and we've stayed for so long because…read morethis property is so convenient to literally everything. You can can easily walk to the movie theater, Safeway, Mod Pizza, and Mud Bay. You can also catch the bus close by, catch an Uber in under 10 minutes every time, or book a Metro Flex car. From the moment I moved in, I have been consistently impressed by the level of service and the welcoming atmosphere that defines this place. I've lived at a lot of other apartments but always felt most of the staff didn't care who you were. We feel like they care at this property. The amenities are top-notch. The pool is one of the nicest apartment pools I've ever been in. They keep the water and the surrounding poolside areas impressively clean. There's even a little sundeck off the back side of the pool. It's been nice during the summer to sit in the sun and just chat with other mom friend neighbors. They also keep this property very clean and they maintain the grounds consistently. So consistently that I know exactly which day of the week the leaf blowers are coming. To be honest, my only complaint about the property is the leafblower noise. Lol. I know they're just trying to keep this place looking beautiful though. I'd much rather have a little noise for one morning per week than live on a dumpy, run down property. My guests are always impressed at how nice the plants, flowers, and trees are here. The apartments are large and have some of the best up-to-date interiors. There are so many units on this property but you never feel "boxed in" at all. What truly sets this community apart though are the people who keep it running, particularly Lili. Lili's attention to detail is evident in every aspect of her work. She goes above and beyond to ensure that people's needs here are met promptly and efficiently. Whenever I've had a question, I've been able to contact her and she never treats me like I'm a burden, no matter how inane my question is. She's prompt at emailing and calling you back too. There's a newer woman working in the office, Kaylee (I hope I'm spelling her name correctly) and she's been very kind and professional every time I've had to drop off paperwork or stop in to ask someone in the office when the rooftop deck is open (because I love it up there but I always forget when it's open...) I really like the office and maintenance staff here. They all give the sense that they care about the people in the community. If you see any of them out on the property, they always say hi. You don't get treated like you're "just another resident". Most other apartment "communities" I've lived in didn't seem very community-like. People wouldn't stay long and you never knew your neighbors. This place is different in that people stay here for years. You don't feel like you're living in a cookie-cutter apartment building. It truly is homey here.

We just moved out of Summerwalk and were sad to do so. We had a gorgeous apartment. We had a…read morescenic balcony off of the living room, a wood fireplace and great neighbors . The area has many walking trails in a very active, healthy community. It did not matter what the weather was doing, people were constantly walking the paths. We were proud to call the area home. The complex does have older finishings in some ways but they had done some updates on ours and continued to do updates very conscientiously making it as painless as possible. We felt so at peace in our lovely home. In the office, Shazia and Trinity are wonderful people and I enjoyed chatting with them. We also worked with a visiting manager, which unfortunately I did not catch her name but she was quick to help too.

Theeee biggest issue? The walls are SO thin that you feel a vacuums roller is going across your…read moreHEAD ^& you just don't hear it! DONT let the fancy, new management office fool you either! The apartment you see that looks sooo nice? Is NOT what you may wind up in! Talk to your neighbors!

I have only lived at Boulder Creek in Sammamish since September of 2023 but have been looking at…read moreliving here for years! The time finally came this past September and it has been an absolute DREAM! The Property Management team is kind, helpful and most of all Respond with Urgency to any questions or issues I may have. About two months in my dishwasher was having some weird issues so I put in a request through the digital Residential Portal for someone to come look at it. They were there the next day, discovered the issue and completely replaced the dishwasher in 30 min with a new one! When does that ever happen in that time frame? My last property took two months to fix my ice maker! NEXT DAY YALL! The Daily Trash Valet is amazing and so convenient and so are the GIANT community trash and recycling bins which are convenient and hidden so you aren't looking at trash! They just installed a fire pit at the pool which I am super excited to get to use this summer right after my gym sessions in the 24 hour gym! This place has all the luxury without any of the fuss or complications that come with luxury! I am so proud to call Boulder Creek my home!!

I have copied this from my Google review. And while some of our issues have been resolved, after…read moremonths of inaction, several still exist, and each passing week new issues seem to arise. It took me nearly 4 months to write this review, as I was giving Boulder Creek and Simpson property the chance to make things right. However, due to minimal (if any) progress after months & limited to no communication - I have to rate this property a zero. When we came to walk around the general area- we noticed that construction was being done on our entire building. We were assured that it would be completed prior to our move in. We stressed our concerns, as the stairs leading to the front door were completely blocked off - meaning the resident could only use the stairwell in the garage to come/go from their apartment. This was a concern because the stairs in the garage are narrow and steep- which we pointed out would not be accessible for our dog (who has arthritis) nor would there be space for us to move our furniture in on moving day. On our move in day we received a call telling us that there was a last minute meeting they had to attend, so our move in time would have to be pushed back. Not the best first impression for brand new tenants. Not only did this disrupt our plans for the day, but it affected our truck rental, & the people we had helping us. (What if we were paying movers by the hour?) There was no regard for us and our time. Moving is stressful already, but this was an added stress, cost & an awful introduction to our first true experience at Boulder. Within the first two weeks (some of these issues are still current) we had the following work orders/notices that we submitted and brought to the attention of Boulder Creek: 1. Floor transitions & carpet not tacked down 2. Carpet nails all over 3. Blinds installed incorrectly 4. Dishwasher had a broken heating mechanism and needed to be replaced 5. Washer hoses were mixed & all settings ONLY sent out hot water 6. Cabinetry falling off the wall because it was glued and not nailed 7. Patio door (that was blocked since move in until more recently- has a different lock that we don't even have a key for, so it is not useable 8. A VERY strong odor of urine in one corner of the kitchen (mice infestation inside walls), and a strong odor of mildew in our kitchen pantry (both of these took a long time to address and are still not 100% resolved) a. After many phone calls and emails, we asked them to cut a hole in the drywall in our pantry only to find out the dryer vent was never connected- so wet lint has been flying through our walls. (Fire hazard! And the main source of mildew- which we still smell on occasion) 9. Our garage door broke 3 times within a 2- week span 10. Uneven sidewalk that is sinking into the ground, & consistent flooding with any rainfall 11. Mossy and unkept patio concrete (we were told this would be power washed) 12. Abysmal landscaping due to ongoing construction 13. Mouse infestation in our walls 14. Exposed dry rot since Day 1 of move in (part of the 'construction'- mind you, the dry rot was never disclosed to us prior to move in) We have had people in/out of our apt what seems like nearly every day. We can barely unpack, because every time we begin, there is a new issue. Unfortunately, this is why I wanted to leave this public review of our experience here, so others can make the decision for themselves if this is a property they want to be a part of. During our time living here, we had limited access to our front door, & ongoing construction 5 days a week for 2+ months. The above issues have made our apartment uninhabitable at many points. These apartments are well over $3200, and do not match that price tag. I have attached photos so people can understand the severity of some of these ongoing issues. I had hoped for more communication, and resolution, but it seems like that is not something Boulder Creek or Simpson properties is open to. The pros of our time here: Our building neighbors are wonderful. Spencer (the handyman) was helpful and acknowledged the interior issues we had, the construction crew has been very friendly and worked with us so we could have more accessibility with our dog while they were working.

Great service! Carols is a really hardworking person. We appreciate everything he did in making…read moreour living place much bette.

Went well, Carlos (I think that was his name) worked quickly and fixed all three maintenance…read morerequest.

I had the great pleasure to tour this apartment complex while under construction - was really…read moreimpressed with the quality of finishes and layout of the property. You can tell a lot of thought was put into it, and I loved how responsive and knowledgable the property management was too...felt very comfortable talking to them and felt there was a great value in the size of the rooms, location, and amenities like the fitness center that is HUGE and had plenty bikes and machines so it's not awkward in the morning when that one person hogs the elliptical for an hour (my current situation - I see you Susan) Also, as a woman, security is very important to me and I was very excited that a luxury complex was going in this neighborhood compared to the tiny little places downtown that lack privacy and space in general.

This place is a solid 2.5 stars, as i cant give that I'm rounding down…read more ------------------------------------------------------------ The Good ------------------------------------------------------------ The apartment The 512sq Studio was really nice, 9ft ceilings, big windows with lots of natural light. It had street access with a semi-private patio, teenagers sometimes like to hangout and take a smoke, although this only happened during the summer. The location I enjoyed this location because it was a couple of blocks from downtown Redmond. Quick and easy to walk to local restaurants, shops, or the seasonal farmers market. Away from the major traffic. ------------------------------------------------------------ Neutral ------------------------------------------------------------ Management Nothing to add here, as I didn't have any bad experiences with them. Free cookies are a nice touch. ------------------------------------------------------------ Bad ------------------------------------------------------------ Price People will have differing opinions here, so I understand some people will see $$$ not the same. Yes the prices are going up everywhere, and I understand business are trying to get the most dollar of profit possible. The next reason is why I feel the price doesn't match. Safety There has been multiple theft issues here, from packages taken, to cars being broken into, and to top it off, tenants that leave common doors propped open for anyone from the outside to get into. Anyone can walk into the building and there is no one checking them. This and the price was why I decided to leave. I honestly didn't feel like my security and safety were taken seriously.

Not a secure community. Has a gate which is just a glorified security system because everyone has…read morethe code. They will force you to pay for internet which they give you 1 option to choose from and there is no way out of it. You better use their terrible Xfinity package or else! Maintenance is will try to mansplane an issue to you and still not fix it correctly despite you telling them the known issue. Guess I'll just hire someone to actually fix the issues in this outdated apartment complex with many serious issues starting at NO insulation that will hike your electric bill to double the price. Lastly, the buildings are going to be torn down so don't bother looking at this place because they won't even notify you of this prior to move in. They actually won't tell you much of anything other than make sure your door is locked. The apartments are highly outdated with several issues like plumbing, cracks through the whole entire wall, old appliances and terrible insulation. Such a bummer because the apartments are a great size and located in the heart of Redmond.

I moved in to Chelsea square about a month ago. Yvette was super helpful with answering questions…read moreand making the move in process to go smoothly. She even came the same day of moving to my apartment when she found a gate fob for me earlier than expected. I love the apartment. The living room is a little small but otherwise the apartment is great. It was a breath of fresh air after moving from previous moldy and poorly taken care of apartment. There has only been one issue with maintenance but Yvette was quick to figure out the issue and resolve it. The only downfall I would say is it is super hard to figure out how to talk to an actual live person when trying to lease an apartment. But once you do they are super responsive. If you are trying to lease and want to talk to a live person, the main office is down the block at Veloce apartments.

I lived here for a year and had a good experience. The community is quiet and feels very safe…read more Parking is good and the location is convenient with immediate access to Safeway, Trader Joe's, gas stations, and fast food nearby. There's also a small pool, gym, and dog park. The office staff was always available and helpful whenever I had questions, and maintenance responded quickly when needed. The main reason I moved was due to a rent increase (which every complex does), but otherwise it was a positive place to live.

I have lived at The Knolls for about 6 1/2 years. I moved in at a big transition in my life and…read morebrought my 2 kids with me. It has been an amazing experience! My previous career was in Apartment management at large properties on the eastside. I understand how difficult it is to maintain a large property and keep all residents happy. It is not possible! At The Knolls, they have maintained a very friendly office staff and have even kept some consistentcy over the years. The maintenance is very responsive and Bill has maintained an incredibly positive attitude, in spite of time periods where he was all alone. He has a couple great guys on his staff now (I apologize for not coming up with the names, but I update when I get them), and they are always quick for a smile and hello, as well as very responsive to work orders. If you are a parent, the school buses pick up right in front of the complex for both elementary (Mead) and middle (Inglewood). Both of these are great schools! My only complaint would be the broken tire swing (my son's complaint actually), but we recently received an email that the playground equipment would be replaced soon. Looking forward to next spring with new equipment! I can say that I would highly recommend The Knolls based on my experience as a resident and apartment manager in my past!

Property manager Nick Ushka truly exceeded our expectations with his exceptional service. He went…read moreabove and beyond to help us find the perfect first apartment. Nick skillfully coordinated a schedule that allowed us to tour three properties--Vision5, 162TEN, and Tudor Manor--on the same day. His proactive approach ensured that we could apply, sign the lease quickly, and pick up the keys in just three days. Throughout the move-in process, Nick was informative and consistently available to address our questions and concerns, making the transition smooth and stress-free. While all the apartments are small they are clean and have community areas featuring a full kitchen, a laundry facility, an outdoor patio, and a recreation room.

So due to unforeseen financial circumstances I had to come back to these apartments after moving…read moreout for a while. The management is somewhat the same, but a person named Alex is an added manager. They're patient and awesome. I still give this place a low rating though as pricing has only gotten worse, laundry sharing still sucks if not worse (CLEAN OUT YO DAMN NASTY LINT GUYS AND STOP TOUCHING MY LAUNDRY AFTER IT BEING DONE NO LESS THAN 5 MINUTES AGO), marijuana stank is still heavy, and LOUD neighbors still. Luckily I haven't had to call the police again here, but who's to say I won't have to in the future. My rent is "base" about $1,350 but after utilities and whatnot it's almost $1,600...YIKES for a low income apartment. I blame part newly shared State Farm down stairs (which by the way has been there for about 6 months and I've only seen people in there JUST LIKE TWICE?) Why is it even there??) To briefly mention, I have considered roommates but it didn't work out in my time frame at the time. So besides Alex being a cool additional person, I would NOT recommend this place unless you ABSOLUTELY cannot afford anywhere by yourself.

Best apartment I have ever lived in. The building is all professional adults. Yes its next to the…read morefreeway which initially was a turn off - but the building and tenants are quiet. I love living here!

I had an appointment at this place for a tour and they weren't there. I was coming up for an…read moreinterview and told them I would only be there for 1 day to tour. The person told me she would be there at 9am to show me the apartment even though the office didn't open until 10am. I called the reconfirm and she assured me she would be there and sure enough the door was locked and no one answered the phone when I called. What a waste of my time.