I had a lock out and the service driver had me back on the road within 10min upon arrival. Jan 27th 6pm AAA member Rhonda Thank you read more

I have AAA. my car had no power even though it would start and run. called AAA to be towed. from the first phone call the man was rude. when the tow truck arrived the man started the car and drove it to the tow truck. immediately started giving an attitude and asking why it needed to be towed. again the car had NO POWER and would not go over 5 miles an hour. so that is why. it is not your job to find out what is wrong with the car. it is your job to tow it where you are asked. not to make a 45 year old woman cry in a parking lot at 10:00 at night. just do your job and tow the car. read more

Didn't actually have this company tow my car but had a incident with a driver of the company. This man Started yelling at me and caused me to have a car accident because he was being a punk. wouldn't back his truck up to let me pull into a cvs parking lot. he made me back up and then a car from the main road hit my car. as i back up he gets out of the car yelling at me. i felt threatened and concerned for my safety. then i go and call the company and the owner was dismissive and rude. terrible. don't waste your money on this company! read more

Arrington Service - him walking back after running and yelling - Towing Near Me - Peabody, Massachusetts

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Responded promptly to incident, and agreed to meet me at convenient time. Did what they are paid to do. Thanks.

Good towing company and works fast. This company was on the scene super fast and they took very good care of my car.

Reckless drivers. Just witnessed their flatbed doing at least 40mph in a 25mph area, on a narrow, windy road, where children/people are often walking/riding bikes. This happens all the time on this road as either the owner, or an employee lives on the corner. Honestly, sick of it. Will be notifying police if I see it again. read more

Called AAA and Arrington arrived a lot sooner than the time frame that was given to me. Jacob, the driver checked everything over and determined that it wasn't possible to fix it where it was, so he towed it to my home for me. He was polite, personable and just an all around nice guy. More than satisfied with the service. Thank you! read more

This place is great nice driver named Rick which has redeemed himself. I wish I.could remove the bad post I put up a few months ago.

If you have a choice to use someone else for towing do so. Their driver saw me put things in my center console The next day when I went to get my car these items were gone. I confronted the manager and he was less than friendly He asked me if I had a police report of the items in my car. Does anyone have one of these? They don't exist. These guys lie and cheat read more

I arrived on the scene of my sons rollover accident. I asked Dave Arrington to tow to a specific shop. He said he wasn't doing that. I asked the lot location & he said "over there" with a wave of his hand. The next day I went to Webster Street, where they advertise their business. 45 minutes going up & down the rows asking everyone they were and no one knows. I go to Peabody PolIce who tell me another location. Not there. 4 Star was & drew a map behind Golden Banana No office, gate is wiiwide open though. 2 people there said no answer on card they were provided & tried again for us on speaker. No answer.Car is unlocked with keys inside. We unload. Arrington shows up. Not sure who he was but reading reviews, I'm going to guess Rick (Dave Arrington's son?) He blocks us from walking to my car saying "you cannot take anything out of there". I provided proof of ownership and asked for a release. He goes on about its totaled & it's dumb for me to move it. I'm losing money, I'll be out of pocket... I let him know I know what I am doing and understand everything. All through this I am just asking him for the release. He says it's ridiculous & I was wasting his time. After listening to him for condescending to me like a dumb girl. I say to him I spent hours tracking this place down, the gate is wide open and I was here quite awhile before he showed up so I would move it anyway since my property was not being protected. He replied with "we keep the Webster address so people like you don't just show up and that way they can't find us".I asked for the release AGAIN . Finally I said "just sign the f$@)ing release!" Yes it was wrong to swear at him but believe me this guy is no snowflake and has heard that I'm guessing quite a few times. He sticks his finger in my face & says "no one talks to me like that and you can get off my property". I replied with "you better get that finger out of my face now and I'm not leaving until I get my release". Called the police. The police say he has to release my property. When I tell him the whole story he says I escalated the situation & it was my fault for swearing. He hangs up, calls me back & tells says "if I can be civil" Arrington will sign the release. I do one better and send my friend who is with me over. Now Dave Arrington pulls up and says he doesn't know what the problem is but he didn't have to let me take any property out oof the car when I was on the scene and he was a nice guy to let me. Seriously I'm not even going to go there... then proceeds to try and talk me into keeping the car there. These guys musT be really hard up for cash. They already shared a lot with Phyl's Towing. Now they share a lot with Gaeta. Anyway he says my "brother in law or whoever is just trying to scam money out of me and taking money out of my pocket and trying to take advantage of me whereas they were trying to look out for my best interest. Ironically my brother happens too call at that time. Clearly Dave Arrington knows him so I put him on speaker phone and his whole tone changes. He says he was telling me that this is not normal procedure and this is not standard in the industry. My brother explains that this is different as I i am his sister and the car would be picked up Monday morning. I don't know how my brother kept his composure and was so professional but kudos to him. These people are the rudest, unprofessional people I have ever dealt with. Peabody Police and any other place that contracts with them should really rethink using them. I am thoroughly disgusted with this experience and would recommend calling ANYONE else even if they offered to tow you for free. If I could give a negative star rating I would. One star is way to generous. Google them. See there address because it's a blatant lie so you have to track them down and they can make as much storing money as possible. read more

I wish I could give them zero stars. The owner's son got the tow truck stuck and had to wait for another tow to come pull him out because he doesn't know how to drive a tow truck, apparently. Then he told me on the way home that they only accept cash, stopped (with my car hitched) at an ATM for me to get the cash for him, and said that he always takes customers to that ATM when they don't have enough cash. Didn't give me a receipt. He was also incredibly rude and insulting to me. Probably because he was embarrassed that he got his tow truck stuck. Turns out, though, Arrington Service ALSO charged my dad for the tow. I guess they don't take only cash after all. Or, maybe more accurately, the owner's son only takes cash. It was probably my fault for suckering and giving him the money, but I really just wanted to go home, and I doubted he would take me home if I didn't pay up. read more

1/7/2018 Called AAA and they sent Arrinton. The truck arrived earlier than the time given.. The driver, Jacob, was very nice and got my car started right away. This was a very good experience! I highly recommend this service provider and hope that they can keep Jacob. He is a gem. Thank you Arrington! Marcia G. read more

My son locked his keys in his car yesterday and AAA called Arrington. They arrived within 15 minutes of the call and the guy was super nice. The car was in an area that was packed and he was very patient, and got the job done with in minutes. Great service. read more

Be careful - The driver saw me put items in the glove box. When I retrieved the car they were gone. When I brought this up to management they asked me if I had a Police inspected itemized list of the contents of my car. They are thieves here. read more

If you have any choice do NOT call this company. After for or five calls I meet a driver at a different companies lot to get my personal items from car. Then when I had to drop off a second key per the request of my insurance company it started all over again. And ending with him accusing me if swearing at him which I never did and him telling me off. He must not be aware of a customer / business relationship or HE JUST DOSENT CARE. I will be reporting to Peabody police that they should remove him from there approved tow service list. I didn't call him and wouldn't ever. read more

Be careful with these guys! They are incredibly rude over the phone. They also enjoy expletives. "oh yeah, that thing was fucking wrecked" were the exact words that were said to me. Some professionalism would be nice. They also refuse to allow people to get to their vehicles and then, refuse to take liability if anything is removed from the vehicles. Some of their drivers will also hit you up for cash even if its going through insurance. Unprofessional and Rude, I wouldn't trust them to haul scrap metal let alone a car. Its amazing Peabody Police would use them when they have Phil's a much better towing company right in their backyard. read more

just saw one of their flatbeds fly thru the red lights at rte 35 and 128 with a red corvette on the bed, almost took the nose off of my wifes car who was driving right in front of me... read more

After breaking down in Danvers, I called AAA (whom I've had for several decades now; never a problem before). It was a sunny and very hot 88 degree day. they said someone would come within 45 minutes. After 1 hour, I called them; they said "the tow truck company is enroute". After 1.5 hours, I called AAA again. "They said they're enroute". I asked from where...China? 2.5 HOURS LATER IN THE 88 DEGREE HEAT, this company came with 2 young guys. I asked them what took them so long...."Oh, well, we JUST got the information; we JUST got notified". That must be their standard response. They put my car on the flatbed and as it was going on, there was a scraping sound and I wasn't sure what it was and the 2 guys didn't say anything. I thought maybe the muffler or something dragged on the ground for a second or two. They took it to the dealership where I ended up needing a new battery. Didn't notice it until a day after I got the car home, but my back bumper is what the scraping was. They had damaged the bumper. They must've known/seen it, but didn't say anything. I called AAA to see about getting the damage fixed and paid for (not by me, why should I have to pay??"). AAA said I'd have to deal w/the company themselves and that after they inquired with Arrington, they denied the damage. I never bothered to fight it with Arrington because clearly, nothing will happen. I'll be writing to AAA to ask them how they choose their subcontractors....if you've had an issue with these guys through .if you've had an issue with these guys through AAA, you should write/call and let them know. I'd not give them 1 star either; I'd also give them a zero. read more