Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

Jim has been my only plumber for the last 30 years. Always excellent service, great prices. He has…read moredone everything from a new boiler to faucets, main line shutoff replacement, new radiators, and everything in between. He is the best!

I called Jim on Monday and he was at my door on Tuesday. He called me when he was on his way I…read morewanted to deal with a local plumber. My tub was leaking and he had all parts on his van to fix it within an hour. Took his time & showed me the problem. An easy fix. He took his time , no mess & cleaned up! I will call on Jim again when needed & refer him to family & friends. Thanks, Jim. Wendy M.

We called Wednesday morning about an issue with our kitchen sink and they were able to schedule us…read morein for Thursday morning. They arrived early, came in and addressed our concerns. Explained the issue and were able to make the fix. They also discussed prevention options for future issues. The price was fair. We have found them dependable and reliable.

Very disappointing - We had two jobs done, both fell apart within months. We called and asked them…read moreto come and fix their work and they charged us 150.00! We will not be using them again.

They showed up on schedule and Poncho and his colleague quickly cleared a stoppage. Nice,…read morepersonable guys.

I had a blockage in one of my drains. I truly had the best experience. the recommendations and…read moreinsight I received was so helpful. I would recommend them x10

The technician they sent over Sage Cote was it a pleasure to have working on my main line? What a…read moreproblem He knew exactly what to do took all the necessary steps to correct. The problem was clean, friendly and very professional. I would definitely call ff Hitchcock again and request him. Should I need their service again

If you're an average parent like me with minimal plumbing knowledge, and want to be overcharged and…read morehave to spend the next couple of months paying off the extra cost of a service that should've been 60% cheaper...go with this company. We had what I now learned from a non-local family friend was a simple backflow preventer failure. The friend ball parked it around $500-600 max, and that was with up to 2 hours of time taken. This company charged me $1300 for an hour of time with a single part being replaced. Similar parts are available online for $150 (and I assume they get parts even cheaper). My family is leaving town this weekend and I wanted to ensure this got fixed (but it was not an emergency call), so I didn't take time to vet out other contractors. I regret that, and have learned my lesson. Thanks F.F. Hitchcock. The Tech who visited was professional / explained things well. I'm not sure who sets the price, so if he had nothing to do with it, then this feedback should strictly go against F.F. Hitchcock's pricing structure. I reached out to F.F. Hitchcock a couple of hours after the service was performed, but so far have not received a response 2 days later. Do yourself a favor, find another company to service your plumbing / hvac.

We found a leak last night and called this morning. They answered the call and had a plumber at the…read moredoor in about 2 hours. The leak was repaired and had another faucet replaced too. Great response, job well done and a very fair price too.

12/29/21 The water pressure regulator in the basement failed…read moreafter many years, so I called Sheehey Plumbing, and the woman scheduled me for early this morning. The gentleman showed up on time, and took a look at what I had for a regulator, and said he'd be back shortly from the supply house. He worked quickly and got it changed in less than 1/2 hour. Quick, efficient, friendly, and most of all reasonably priced. Can't ask for more.

We first started using Stepules in 2013 after a little scare when a sock got flushed down the…read moretoilet and have been using them ever since! We have our tank cleaned regularly but recently had a backup. Stepules was able to come the same day, in the pouring down rain, and resolved part of the problem by identifying that our filter was clogged up (bad luck really since we have service done regularly). I had to get a plumber to come out to fully resolve the issue, but I cannot say how much I appreciated the quick response and great customer service from Stepules! We will definitely continue to be a customer and would recommend using them to anyone.

I have used Stepule twice since I move into our house 5 years ago. They are very responsive and…read morereliable. Both times I was able to set up an appointment quickly. They offered to dig out my lid and also send me the Map that the town had. The interesting thing is I tried to dig it out myself and failed. I then asked them to dig it out and they came the same day. What great service. I will continue to use them!

2026 Update - I have now worked with G&S on 3 major projects and absolutely recommend them for just…read moreabout anything. I found them when I was looking for gutter installation work and was so impressed that I had them replace the entire roof on my house sized barn (~2100 sq ft) with Owens Corning along with significant rehabilitation work to the substrate. Most recently, they built a composite deck on my property. The price was very good on all occasions and change orders handled exceptionally well. It seems all too rare these days that you find a contractor that is reliable, competent and takes real pride in their work but that's exactly what you're getting here. These are skilled and honest professionals who do excellent work and stand behind both the process and the finished product. I have no doubt that we will work together again and I hope they know how much I appreciate the care that they've taken with my unique and often complicated property!

Team was very professional and responsive. Work area was kept clean every day. Pricing was…read morereasonable.