I took my Santa Cruz full suspension to Rob up at Bike Lane in The Woodlands.. and asked him to do…read morea tune-up on my Hydraulic Brakes and my "Mechs" .. My brakes were a bit old and he did what he could to ramp them up.. however we couldn't get them to the right sweet spot. He finally put on some Shimanos.. tuned up my shifters and even aired up my shocks and when I got the bike back I was shocked at how wonderful it felt. He did everything perfectly as I would have expected it. I highly recommend him.. his very good at what he does, and he's very polite and friendly excellent place to take your bike prices we're more than fair!! I'm impressed.. customer for life!! Thank you Rob

I can't say enough good things about Bike Lane. This is one of the best bike shops you will find…read moreanywhere. I've bought two bikes from them and the employees are professional and know what they're doing. Despite living in Houston, I don't mind trekking up north to take care of my cycling needs. Ken and company keep the customer in mind and I appreciate their professional and efficient approach to running the shop. I like to ask mechanics questions because of prior experiences at other shops and the tips, tricks and advice from Bike Lane are invaluable. Go see Ken!

Outstanding Service and Customer Care I can't say enough…read moregood things about Trek Bikes Service Gear. The customer service was absolutely top-notch from start to finish. The staff took the time to walk me through every step of packing my bike for travel, making sure it was done correctly, safely, and with real care. They were knowledgeable, patient, and genuinely invested in helping me feel confident that my bike would arrive protected and ready to ride. It's rare to find service like this--professional, friendly, and above and beyond what you expect. If you're traveling with your bike or need expert advice and support, this is the place to go. Highly recommended! Special shout out to Mike.

Getting to know your bike mechanic is just an important for your mechanic to learn about your…read morecustomers. Mechanics suggested to replace cassette, chain but did not change chain ring. This should be a change in sets of three about 10000 miles.My wife bike only had 600-700 miles or about 70 ĥour. My trust for Trek Bicycle Cypress is very low. TREK had no trouble texting me to let me know that the bike was ready. And you also have no trouble spending my money without my permission. Calling me or text me to let me know that I had a flat that it needed to be repaired should have been my call. With all this done & said. There are too many other bike shops. Your store will not be trusted or recommend in the future. I don't want anything from your shop at this point.I got what I needed to kown and learned from Trek Bicycle Cypress. Note: Manger did call me and ofter the cost to the tire.What I got out of our chat was his supporting his mechanic and that a dollar $$$ today was more important than a customer for life. Jj Hernandez

Come check out Bikeland in Shenandoah. The service is great and the employees are helpful,…read more knowledgeable and courteous. Their reliable and professional. I was in and out for my rear wheel repairs. I'm definitely coming back, I also made a future appointment for some other repairs. I highly recommend this to everybody. Don't believe me come and see for yourself you'll be impressed for sure.

Just moved to the area from out of State. I have 2 high end road bikes that needed service and…read morefound Bikeland. They were awesome! Friendly and knowledgeable! Kelen the mechanic was great with my needed repairs. We even bought a bike for my Daughter! Thanks again!

I very rarely give 5 stars…read more Geoff and Alec here deserve it. No question. Brought my bike in before their Feb special was over for a level 2 tune and shock service. When I showed up Geoff was super attentive and eager to help out. I asked what the chances were for a Sunday ride. He said man, we can try but it's honestly going to be Tuesday. Bummer as the weekend was beautiful and I wanted to ride. He was professional and remember in high school when folks would write "stay cool" in your yearbook? He remained cool. Fun to talk to and shoot the breeze with. So Saturday came upon us and I called to see if there was an update. Sadly Alec was swamped and was given the news that probably Tuesday. No worries, I destroyed my legs at the gym because surely there was no way they would call Saturday afternoon, right? Wrong. Called around 3 and said "Alec is a beast, your bike will be ready by 5". Drove my happy ass up there and grabbed my purple Norco and couldn't have been happier. Shot the breeze with them for a bit, Alec is also a cool dude who was great to visit with. The bike? Seriously looked brand new. Clean, indexed perfectly and rides like a damn dream. If you need a new bike, or repairs go see my peeps over there.

JEFF AND COLBY ARE AMAZING . The whole staff is absolutely sweet and amazing . Thank you guys so so…read moremuch for all the help . This was my first ebike and I've been back 3 times in one week . Please please consider this place if you want real advice from normal nice dudes .

got my first trek here & they were extremely helpful! love all the bikes they have available &…read moretheir knowledge in the bikes.

I needed my daughter's bike chain that had fallen off to be put back on. An easy going and highly…read morecompetent employee explained to me why it had fallen off and showed how to fix it (if there's a next time) as he was repairing it. On the spot - 5 minutes done. And then he graciously said no charge. It's refreshing in today's money-first world that there's still a local bicycle business that helps out when it can without thinking about making money first. Highly appreciated!!

Great help in finding a hybrid bike. Good deal and individualized it to fit. Thanks, Nathan!read more

This is the best bike shop in the Houston area! A great selection of bikes in stock! This is my go…read moreto shop. The best staff that has saved me so many times before races!

Are you in the market for a new bike? If so, you should start with a visit to Trek Bicycle. Whether…read moreyou are looking for kids or adults bikes, entry hybrid or high end road bikes. This store can meet your bike needs. Along with hybrid and road bikes, they offer electric, cruisers, and mountain bikes The service is exceptional as well. Don't know what a hard tail mountain bike is? The employees will teach you as they are patient and knowledgeable. They won't over sell your needs either. They will listen to your goals and how you plan to use your new bike. With this information you will be provided the options available. Trek offers a quality bike at a fair price. There is a program where you can trade up kids bikes as the little ones grow. This can help remove some of the cost of keeping your kids on quality bikes while they grow. This location can also meet your needs for servicing your Trek bike and is willing to service certain non Trek bikes. Your first bike service/tune up is free with the purchase of a new bike. The store also offers all the accessories you need to enjoy your ride. Check these people out, you won't be disappointed.

Went in the other day. Was gonna get the $90 tune-up on my old Klein Mantra mountain bike. My…read morebrakes were goofed up and my shifters weren't hitting like 2/3s of my gears. On the spot, they fixed the brakes. And they tried to fix the shifting with some oil and a few quick things but no go. They said I didn't need the $90 package and that they did shifters for like $18 each. So they did my front and back for like $36 + tax. Got the bike back in like two hours! And it rides great. Can't recommend them more for maintenance. THANKS!

Would not recommend this REI. Not a lot of actual hands on…read moreclimbing and hiking knowledge in the back packing area. Men's clothing manager is sharp but the other gal was clueless as to how to layer for high altitude climbs. Friendly at check out but they need more people.

From this shopping experience I remembered why I stopped shopping at REI. I am a jack of all…read moretrades so no particular day might be the same for me and that includes my clothing choice. Follow along because this prelude plays a part in my review. On this day the sun was blazing and I had some demo work outside so I am in a long sleeve sun blocker shirt, work jeans with some stains, a pair of steel toe boots and a boonie hat. I researched and saw that this was one of the few places that carried Buff Coolnet UV protection neck gaiters so this was my primary reason going to REI. I walk into the store start looking around and a sales associate pops out of now where and asked if I needed assistance. Harmless enough until I walk to the location that the neck gaiters were at then I hear on the intercom that Mr. ???? is needed in the area that I was in and the phone rang near me. Still Harmless?? I am still looking around next thing I know I see a CUSTOMER (Loss Prevention Specialist) out of the corner of my eye. At this point, you are probably saying to yourself really....Ok, let's continue then. I see some items that I have been looking for which are on sale so I pick up some Thermocell canisters, natural bug spray, a couple of first aid kits, and some other things I do not remember. I thought these would be some good stocking stuffers for friends and family. I move to look at the carabiners and this CUSTOMER slowly moves over in the same area. Now I am like really dude!!! I look around the store three regular customer on the right side of the store looking at kayaks and bike gear, two older regular customers on the left side with three boxes of boots open, two sales associates at the front. I proceed to go to the backpack sale section and as I am looking at the prices and the craftsmanship of the material, this guy is following my every move passing by me twice looking at the items in my hand. At this point, I mentally say Game On! Most Loss Prevention personnel cannot maintain eye contact because they do not want to be detected or their facial expressions tense up (micro expressions) and if the subject that is being followed make erratic moves then it is hard for them to follow a normal pattern of surveillance so every time he proceeded to follow me I did a quick button hook and end up in the same location as I started from but in a closer proximity to him. After about 15 minutes of this cat and mouse, I turn and walk up to him and said, "Look dude, I have no place to be at the moment and I have the time if you still want to play theses games!" He replied, "Sir, I am just shopping". I said, "If you were just shopping you would not have been following me for the past 15 minutes while I shopped and like I said I have the time." He looks at me and walks away as if he is shopping. I reported the incident to the Team Lead Associate at the front desk and they seemed befuddled and said, we do not have Loss Prevention, sir. I described the guy, black polo, khaki cargo shorts, chaco sandals, hairy arms, dirty brown hair and the Team Lead states let me try to find the guy you described. The store is a small REI and the Team Lead leaves and does not return. At this point I am looking at the front door and no one has exited. The other Sales Associate started ringing up my items a bit nervously making small conversation. Once she found my information in the system for REI rewards, she looked up with a normal customer service smile nervously ( she knew what was going on) and gave me my receipt and told me to have a good day. NOW, I remember why I stopped shopping at REI and order most of my outdoor gear from Backcountry.com

Amazing service. Would recommend this bike shop to everyone! If you need your bike serviced or a…read morenew bike or equipment this is your place to go!

I have three bikes that Fred services. Last month He did some upgrades to my bikes. I had Sugar…read moreCycles take my wheels off my Roubaix and replaced them with Tarmac wheels to get more speed. I then had them put the wheels from the Roubaix on my Cervélo, which increased my speed by two minutes. Next, I will have them swap out my Pinarello for my Cervélo wheels. If it can be done, Fred can do it. He also will give you the best advice even if it means he's not going to make any money off the sale. He would give you the same customer service if you bought in a bike for $10.00 or $10,000.