Great service! Matt was very professional & knowledgeable. He did exactly what he promised, and…read morewhen he promised even though it was in the height of his busy season.

Pleasure to work with, Matt quickly responded, very accommodating, professional, reasonable priced!…read moreThank you Matt!

Wish I could give 0 stars…read more Eastern Air apparently does not want new business. So, I will go elsewhere. I have left many, many messages at 302-604-8288. No one has ever returned a call. One time "John" answered and I told him I was interested in an HVAC maintenance and service contract. He rattled off some numbers and promised to email them to me that night. Never got anything. I then called that number over and over, leaving messages that again were never returned. Finally, a woman answered and explained that she was in a front office and could give me no info (??) about service contracts, but she said if I called 800-921-0392 an answering service would take a message and forward to someone who would call back. She also promised me that John would send me the promised info that day. Not. So I called the 800 number and left a message for someone to please call me. Nothing. I give up. Too many other HVAC companies that care. I wonder how if they respond to customers needing emergency service.

They ghosted me when I needed them. They installed my units years ago, and had always been great…read more But when my system went down this winter, they stopped responding with no reason given.

Friendly people who serviced our furnace in a timely manner. They came back quickly after we ran…read moreinto some trouble. The value of the service was appropriately priced, I thought. Nice to see a father and daughter team. They liked our dogs as well!

The Witke Enterprises father daughter duo did an absolutely wonderful job getting my hvac working…read moreagain! They were prompt, friendly, and courteous. I felt comfortable knowing Ron was thoroughly experienced, listening as he went over everything he was doing with Jennifer as they went. It's so great to see a parent passing down the tricks of their trade to their child, especially since she was so enthusiastic and took pride in the work she was doing. I will for sure call them again if I need to and recommend them to everyone I know.

Prompt response. Excellent customer service. Problems solved stress free and quickly! Needed a new…read moresystem. Sean was promoted, professional and such an amazing communicator. Installation team was beyond amazing. Experience was A+++++++++

They were thorough with their work on my mini splits and didn't stop til they found the source of…read morethe problem.

They were on time, prompt, great communication and very reasonable. I highly recommend!read more

The company has quick response time and came out as a scheduled. I needed a replacement one . 1-2…read moreductwork in basement. I was shocked to get a quote at over $5,000. I checked Home depot and parts were $160. Thats without a contractors discount. Needless to say I didnt not go with this company.

We recently had the water heater replaced because we had a "contract" that saved 10 or 15%. Well…read morethey came in and did the work. The kid did a fantastic job but we were charged $2800 for a $17-1800 dollar job. Called in to ask why it was that price when 2 other places we called both said the same price, $1000+ cheaper. Took the manager I guess he was 2 weeks to get back up with us and he said he had to do research on how competitive the pricing was and kept trying to explain there quality of parts and service warranted the cost. Well my wife wouldn't accept it and they finally refunded us $250. So we cancelled the contract and just had another plumbing issue and used Drain Chasers Plumbing in Georgetown and he was fantastic. Super nice, and a private owned business. Sean from Drain Chasers was who we had just come out and gave me his personal cell phone number for if any other issues arise.

They treat their employees horribly, have a high turnover rate and substandard management. The…read morecontacts for scheduling do not communicate or seem to care and getting a hold of a real person to discuss any concerns is horrendous. Corporate mindset has taken a good family owned name and ruined it. Zero stars is more appropriate

Billy James is excellent! Honest, Straightforward. prompt, and works hard…read more He replaced my outdoor A/C unit, coils and blower. Did a wonderful job. Explained and showed my how my old system failed. I would recommend him to anyone. In fact, i give everyone I know one of his business cards. Even though I called on a Sunday, he called back within 15 minutes!!! Came the very next morning to work on my system. Gotta love it!

very expensive and we had what they said would cost $8000…read moredone with $1250 in our expenditures... and their price did not include a new water pump!

Great service. Professional technician. My new HVAC team…read more Everyone from office personnel to the technicians was handled professionally.

I cannot say enough great things about the service I received from the moment I called and talked…read moreto Ruth Ann in the office until a few hours later, when Mark the technician came and fixed me right up and got my heat back on. Great service, great timing. I can't say enough good things.

We had Hellens intall an AC and Heating system in our home to replace a unit that was over 20 years…read moreold, they did a fantastic job removing and especially cleanup during and after install. I just had an issue with my workshop heat pump I called they came and repaired, job well done, defrost board and sensor were replaced. Cost of repair was very reasonable. Hellens is a family owned buisnesss and they care about their customers and service is a phone call away.

These guys have lost my confidence. They no longer accept credit cards. They no longer have a…read morecommercial bank account. They are no longer trustworthy. They came out to do a routine service call on a system that they installed 5 years ago. They told me that I needed parts and that my system was no longer under warranty. I was concerned that the system did not send me a notification of the needed repair and I thought my system had a 10 year warranty! It was a very expensive system. Aaron asked me to pay upfront for the part and for two service calls. I did because I trusted them. They didn't come back as promised to make the repair. I called Carrier and was told that I should not have had to pay for the part because it was under warranty and they also noted that they did not get a notification of the failure either as they and I should have. When Aaron finally returned to install the part, he apologized up and down for letting me down. He said that as soon as Carrier reimbursed him for the part he would return my money. He told me a week later that the check had come and he would return the money as soon as it cleared. Well now he doesn't return my texts and his voicemail is always full! It has been several months and I haven't seen my money. I was the first person to review this company when they opened. I believed in them. Now I tell people to find someone else. These guys don't seem to be the honest people that they once were!

What a great, worry free, professional company. Had a heat pump recently repaired because a/c was…read morenot keeping up to my set point. Did some research and R.T.Pepe & Sons came to the rescue! Answered the first time I called and sent someone out with in 45 minutes on a Memorial Day weekend!, they repaired it and even told me they had parts to keep it running for years as long as it wasn't to costly to operate energy bill wise, when it gets to that point.......as well as resolving the issue and explaining ways to keep up on the system in ways I could understand. Very easy company to work with......especially having a second home in the Sussex county area. Peace of mind for sure.