Very disappointing experience picking up a DoorDash order. The app directed me to the walk-up window, so I politely walked up, said hello, and let the employee know I was there for a pickup. She immediately and rudely told me, "You need to go through the drive-through. All pickups are at the drive-through." The promptly closed the walk up window in my face.
If that's the policy, that's fine, but there was no need to act that way, especially to someone who was just attempting to pick up a DoorDash order. In addition, it was especially confusing since other Aroma Joe's locations always direct dashers to use the walk-up window or go inside to avoid holding up the drive-through line.
Rather than deal with the hostility, I unassigned the order from my account and left without pay. Delivery drivers are simply following the instructions provided to them and a respectful explanation would have been appreciated, especially considering the store has to manually add in what pick up instructions for drivers are. read more