The Thrive staff goes way beyond hello. They greet their customers with big smiles, gracious kind…read morereply's and truly make the experience so enjoyable. Whether you are an experienced individual or new to this, they encourage education to better dial in your specific needs. Very knowledgeable! They also want you to get the best possible deals offered. Not the usual where I go to other dispensaries and am bombarded with attempt to upsell or fill my cart(so to speak). Kudos to the entire team. You all deserve it.

I was so loyal to Thrive I literally had not gone to any other dispensary since I moved to Maryland…read morebut I don't want to go anymore because whenever I go to shop with my partner I literally am not allowed to talk at the counter at ALL. I get laws or whatever but I had a thread go viral about this experience that leads me to believe that talking at dispensaries in Maryland is allowed even if you're not purchasing.. because couples with a shared income exist. Idk I feel like if we both checked in at the desk confirming we are both legal and loyalty members.. why can't I ask questions about product WE are purchasing? anyways.. I'm going to try literally anywhere else.

Excellent service and good prices. Good selection of product. Super nice owner who didn't try to…read morepush product but made helpful suggestions Very helpful.

This shop has a wide variety of merchandise and the staff is very knowledgeable. The sales clerk,…read moreXavier, was very polite and took his time explaining each item. He answered all of our questions and was friendly and funny. This has become my favorite head shop in Annapolis.

What I came here for was not in stock but the experience with SS Associate, Matt, was/is ALWAYS…read moreoutstanding. If you have "puff preferences", my only suggestion is to buy 2 of what you like FIRST. Then, Open ONE. Next, replace your home-stocked puff preference AS SOON as you unseal your second product. Customers can buy a spare as "stock" just like any store can run out of stocking your preference. It's just a little smoke shop but it's BIG on 5 star customer service. I respect THAT. Find your buy/home-stock "balance" and keep that buying routine. You'll never have to wait on a shipment coming in or having to return to get what you prefer. Then take pride in giving ALL YOUR business to a local shop that works to earn every customers loyalty. I come to Smoke Shack because of the outstanding customer service that you will not find anywhere else. If they're out of stock I don't mind coming back but I plan around it and shared my method so you can too. Matt was wonderful attentive, helpful and makes excellent recommendations upon request. It's no surprise that this little shop has associates like Matt who are dedicated to a standard of excellence that is palpable. I see pride in Matts performance so each guest has a pleasant experience and he can end each day certain of it. I actually look forward to stopping by when passing through. Even if my preference is out of stock every trip is met with friendly face, swift transaction, a helpful demeanor and a very knowledgeable staff! Love this place, but don't take my word for it. Drop in, see for yourself.

Great place! They have a great selection of vape juices! Matt is always super helpful!read more

The local crowd is very hospital and friendly. They invited me to the Tuesday night pairing, which…read morewas a very interesting experience for me being a new cigar smoker will definitely mark it and be back. The owner is very knowledgeable about his cigars.

This is my experience and my review. I had been a loyal customer of Chesapeake Pipe & Cigar for…read morequite some time and regularly spent significant money there because I genuinely appreciated the shop, its products, and what I believed was a valued customer relationship. When I was previously told that "everything is for sale," I took that at face value. I made a special trip specifically to purchase Pembroke, only to be told I could buy just two tins. That experience left me feeling disappointed, disrespected, and honestly hurt. I had thought I was considered a good customer and that the relationship I had built with the shop meant something. I fully understand a business can set limits on rare products. What was difficult was the inconsistency between what had been communicated to me and what happened when I arrived. For me, it was not just about tobacco--it was about feeling undervalued as a loyal customer. Because of that experience, I no longer feel comfortable doing business there and will be shopping elsewhere going forward. ...and giving excuses or having pride for actions, issues, or problems is what the establishment does, if you don't like it go elsewhere.

This is my go to spot for fine cigars at the best price in town. Cigars have gotten more and more…read moreexpensive. There aren't a lot of good $10 smokes that aren't petites anymore.

I stopped in a few days ago to get cigar gifts. Staff was very helpful and helped me pick out…read moreseveral nice stogies for my husband. They have a cigar lounge where you can bring your own food and drink in . I'll be back.

This place is the worst rip off in history. The price they want for anything is 3 times higher than…read moreany vape store I have ever seen. Don't be a fool, don't buy vapes from the mall. Go to a real shop or oder online.

Bad first experience. They would not honor coupon they had sent with the Valpak for 25% off one…read moreitem. No explanation, they just said "can't use coupon" even though it had their address on the coupon and was good for 2 months.Overpriced products and surly counter "help". I'll go out of my way for accessories before I go back there.