I was somewhat disappointed in that when I inquired about accompanying my juvenile children…read morethroughout their upcoming appointments, it required office staff management to opine on the matter. Ultimately, I was told that I was welcomed to stay with my child for the exam portion but I'd need to leave for the x-rays (okay, no problem) as well as the following and more invasive cleaning portion. Being they are listed as a pediatric dentist, I'm pretty surprised this isn't already a no-brainer policy - minors should definitely be accompanied by their parents at all times... for everyone's sake and liability. I enjoyed my own experience as a customer there but expecting to be left alone with juvenile children, in a highly angsty situation, is a non-starter.

Don't bother... I came here as a new patient having driven more than 30 miles. When I arrived,…read morethey told me that they've been trying to get a hold of me to reschedule. They had the incorrect phone number. When I showed them how easy it was to "google" my name and get my contact information, they said they don't do that. That tells me they don't care to take a simple action to connect with their customer. Unbelievable this day & age and they say "we don't google".

Do NOT go there for dentures! Everytime I went I had a…read moredifferent dental assistant. These are the the people that take molds for the dentures. The dentist has nothing to do with the dentures, except look for miss match teeth. Went for 6 months, after 3-4 molds, I had to give up. Mouth hurts, luckily I did not pay full price. They do NOT know how to make dentures!

5 stars for Shannon , she explained a tons, very informative knows her stuff, will request her…read moreEverytime now, so she explained they weren't broken teeth or bone spurs , explained that it's my bone in my gums, no one else but her told me that , also that these weren't my permanent dentures, which no one else told me, so she's aces in my book if I could give her more than five I would

I have really bad anxiety about going to the dentist, but they made me feel so comfortable that put…read moremy anxiety at ease!!! They have been so patient with all my questions, anxiety, and concerns. They also take care of all your insurance needs which I am very grateful for. It's so nice to find a dental office that truly cares about you!!! I recommend anyone that is needing dental work to check them out.

I was gratefully they were able to get me in for a cleaning, I was supposed to be the 1st appt. of…read morethe day. got there 15 min. early as they told me to; however, 5 people went in before me and they didn't call me in till 20 min. after my appt. time. got in, had over 21 xrays & a 360!! not sure why all that is necessary. they found a cavity, but said it would require a root canal instead of a filling. I told them I don't believe in root canals with all the info out there on them and my previous dentist (who moved states) also didn't agree with doing them and they literally laughed at me. said the dentist must have wanted to go a more expensive route... I left there after 2 hours, yes, just for a cleaning, with a treatment plan of $3900!! that's with insurance. I couldn't believe it. I went and got a 2nd opinion from a dentist who didn't take my insurance and walked away with a successful filling (no root canal needed) and only $110. ** Be aware of what they say needs to be done! Might be to pay for all their unnecessary technology equipment **

This practice changed ownership, and since Dr Schertzer and team took it over it has been…read moreincredibly unprofessional and disappointing. My family and I were long-time patients who came in for regular checkups and additional visits, yet multiple small cavities were completely missed. Those same cavities have now progressed into large, invasive procedures that could have been avoided with proper care and attention. What's even more frustrating is the lack of accountability. We have called repeatedly to ask how these issues were missed while we were actively being seen, and no one will return our calls or provide an explanation. This is, without question, the worst dental experience I've ever had. Between missed diagnoses, poor communication, and unprofessional management, I would strongly caution others to avoid this practice and look elsewhere for competent, reliable dental care.

Overall this office has been the average dental experience. I was in need of new retainers recently…read moreand asked for some to be made. The office took measurements and sent off for them. When the retainers (looked a lot like invisalign) came back, the top one didn't properly fit. I was told to try them out and that they can be uncomfortable initially, so I did. It was a struggle to get the top one on and even worse/more painful getting it off. The retainer ended up breaking. I took it back and was give a replacement, which also had the same issues and also broke. So again, I went back and asked to have my upper teeth reassessed and a proper one made. Instead of correcting the issue, I was given 5 of the improperly fitting ones...it would have taken less than 5 min for them to use their machine and try again, but instead they ignored my issues. Most expensive piece of plastic that doesn't work that I've ever purchased. Won't return.

First time visit as a consultation. It is so hard to change any doctor or even office…read more The building is nice, a small and bright waiting area where I checked in and took a seat. Initial staff on the phone and at check in were pleasant and friendly. I met with a hygienist who took the time to explain things to me, how the office ran, what the dentist would do, super helpful and nice. I met the dentist, Dr. Chet Welker. He was super friendly and used humor to put me at ease. I got some x-rays, and color image photos that showed things in a way I hadn't seen before. So cool! The dentist looked at my teeth and all that were of concern to me, explained all in a manner that was helpful. Both of the two I met with made my decision that I would like to continue as a patient. I have a cleaning appointment scheduled and need to call and schedule time for an old cavity repair as well as the difficult job of quitting my old dental office.

This place is so cute, the staff is so nice, the Dentist is so knowledgeable as well as his…read moreassistant! On top of it..... my birthday was a couple of days away they only knew by paying attention to detail. I have never been here before and after my teeth cleaning the front desk lady went across the street and got me a cupcake and birthday card!!! I will forever be a client!!!!

My family and I are new to the area and were in need of a new dentist. Despite my anxiety and not…read moreso great experiences with dental in general in the past, we decided to try fresh Smiles. These guys are outstanding at what they do! I am so impressed! Connie the office manager is so friendly and has answered the many questions that I've had already with ease. Dr Nabi and his assistant at my initial visit were so gracious and understanding of my needs. My anxIety was quickly put to rest after realizing how knowledgeable and friendly they were. Cathy the dental hygienist performed a deep cleaning that I needed and I could not have been more pleased with her skill and patience with me. This team is squared away! I highly recommend them.

Dr N , Connie, Cathy and staff are all exceptional!! The Outstanding dental care and superior…read morepersonal touch!