Dr. Case is a moody arrogant dentist who doesn't follow thru. I have been trying to get a treatment plan which he set up with SLU University., but he refuses to talk to them and me for that matter. I am at my wits end the staff and Dr Case are moody and the worst professional care I have ever experienced. I will seek legal advise moving forward on how to deal with this bipolar dentist . read more

Great practice! AWSOME dentist! He is so good at what he does I even recommend my mom to him. I don't take that lightly. She is my pride and joy. Thanks Dr. Case for all you do! And the rest of the crew (20 plus years patient) read more

Had a tooth pulled today I am so afraid of needles I sat back and waited then he said all done wow no pain or any discomfort Mr. Case is wonderful made me relaxed wish I had found him sooner If you need dental care this is your Dentist entire staff friendly read more

I had a cavity filled and continue to have problems with it. I've gone in twice to have it checked out without any resolution, while being charged both times. I've never had this kind of problem before. That being said, the staff is very nice, but I will not go back. read more

Took me back after I neglected my dental health for years. Regular medicine dismissed my repeated efforts to tell them, I had a "bad tooth" completely glossed over my plight. Wouldn't you lose weight if it was painful to eat? I had very real physical ailments. My primary care physician took over my mental health maintenance meds, then I fired my psychiatrist. I am still searching for a therapist or Licensed clinical social worker that is at least taking patients IN St. Louis City. Can not say I look forward to going to the dentist. read more

Compassionate, friendly, good office team. Dr. Tim has been taking care of me for over a decade. I wouldn't trust my mouth to anyone else! read more

Went to case dental for a cleaning last year and was very pleased. Saturday I broke my upper Denture into 3 pieces eating a bowl of Grape Nuts cereal. Called the office Monday, had appointment Tuesday. Sent my broken plate out for repair and started impressions for a new upper plate. Very clean, very professional and personable. Happy I found them! read more

My Dentist office is better than yours! I will forever be a patient of Dr. Timothy Case DMD. His entire staff is First Class. Dr. Case has amazing people skills , plays awesome listening tunes, and performs outstanding work each time I visit. I will forever be a client of this office. read more

I've been with Timothy Case and his assistants for years. Even though Case dental didn't accept my health insurance, I continued to keep my appointments. I plan to continue having dental services in the future. read more

I was very dismayed to read a couple of negative comments about Dr. Case and his Staff. The comments left tells me more about the people who wrote the reviews, than it does about Dr. Case and his Staff. Obviously you are the issue, not Dr. Case and Staff. read more

The office staff was disorganized, in bad moods, unhappy and dreadful. The dental hygienist was slower than slow and kept me waiting in a lab type room while she left me alone for about 20 minutes to go see if my insurance would pay for a panoramic x-ray, even though I kept telling her my old dentist that my insurance no longer covers, has a 6-month-old panoramic x-ray and I didn't think I probably needed another one so soon. She fought me on that because I have some implants that need to be seen. But every interaction with the staff was like this. They didn't want me to have a say over anything. I don't like being discounted like this. When the Doctor came in, although he only spent 5 minutes with me, he was fine and I had no problem with him. Disappointing and I won't b back. read more

It may sound weird to say I enjoy going to the dentist, but with Dr. Case and his crew, it's the truth. They try to make each procedure as painless as possible and coordinate with whatever insurance I have so there are no billing surprises. They took good care of my daughters when they were children and there was never any dread or fear about going to the dentist. I recommend them highly for any family dental care. read more

I had a cleaning and some routine dental work done today. It always amazes me how friendly the staff is regardless if new or tenured! I have been a loyal patient of Dr.Case for many years and the service has been consistent throughout. The office culture, customer care, and dental performance continues to be exceptional! read more

I had a distasteful racial experience while waiting to be seen. I was so disgusted, I decided to leave. While informing the staff that I was know longer interested in keeping the appointment, they quickly helped me see that I made the right decision. read more

Good gentle cleaning and safe covid procedures In place . I'm dealing w chemo and they were very careful!

I had the worst experience in this office. I had a scheduled appointment. Waited for and hour and half in the waiting room then another 40 minutes in the chair before a doctor came to introduce himself. Did not do exam. Excused himself then waited another 15 minutes before I walked out of office. No explanation was given as to why I was waiting such a long time. I never went back! Horrible place and office staff was rude read more

Best dentist ever.The staff is extremely friendly, patient, and understanding especially Dr.Case.I had a horrible experience with an extraction somewhere else and knew next time I HAD to see Dr case.They will work around your insurance and not be sneaky with billing unlike many places that mail you a surprise bill that can be outrageous ag times.Everyone there is extremely preofessional and the place is the cleanest medical facilities I have ever seen which to me is the first thing I look at before getting work done.I don't want to go to any other dentist ever. read more

This office cares about their patients. I was terrified to have an implant. They eased my fear and took such good care of me. Thank you Dr. A! Dr Case has employeed the best people in the field. I highly recommend this practice. read more

Awesome dentist, but very rude staff. Especially linda and the office manager. its a shame to have his great light in his work to be dimmed by less than superb service from his staff read more

I have been in search of a great Dentist for my kiddos. I have search well over 2 years. How could I have not looked in my own area...luckily a family member referred me to Dr.Case. Might i say it was the best call ever. The ladies there are super funny and helpful. Not to mention Dr. Case. He is exceptional. My children loved this staff so much she gave one hygienist a hug. That says alot. read more

This was only my first appointment and the staff here is amazing. Everybody seems to be happy and enjoying their jobs. They were also more than glad to address any questions or concerns I had. If all my future appointments are anything like this then I'll be just as happy as they seem to be when I return. =) read more

Worst dentist I've been to, ever. Unlike other folks I don't mind going to the dentist, but I would like to be treated with respect. I went in needing some cavities filled and right off the bat the receptionist was extremely rude and did not answer my questions I had about insurance After I finished my paperwork and sat down in the examination seat, I was approached by an employee and asked if I had an appointment. Yes? If I didn't, why would I have been instructed to sit down in one of the exam rooms? I didn't give it much thought but I should have left when I had the chance. A pushy doc came in and asked why I was here. I stated that I was pretty sure I had a few cavities as a result of the brackets used to anchor down my braces in high school. She rolled her eyes and asked how I knew I had a cavities. Well, it's sharp, sensitive pain on three particular teeth, especially when I eat, drink, brush my teeth... Regardless, that's why I was here, to either confirm or dismiss my concerns. They took x-rays of the wrong teeth, even after I pointed them out several times, and said they didn't see anything. I had to BEG them to just look in my mouth. The first tool this doctor goes for is the one that looks like a huge needle on a handle. The first spot she touches in my mouth, she buried the tip in one of the cavities. I literally had to pull my head up and away from the tool because she was using unnecessary force and pressure. After this happened, she gave me a surprised/disgusted/mocking look as if I was over reacting and said "Yeah, you've got cavities all right". I was then informed that I would have to make an appointment for next week to get it filled, which was confusing to me because that was the whole reason I scheduled the appointment I was at! (On the phone, I was told I had ~45 min time slot to have my mouth examined and problem teeth filled if that was the case.) I asked why they couldn't be filled today and she told me "I don't have time for you, I have other patients to see. Plus, that's not what you came in here for today anyway." Dumbfounded, I set up the appointment and came back the next week. Fast forward, and I'm sitting in the chair and they ask me if I'm nervous. I say no and she just laughs. ...Alright then. She asks how many cavities I had, three, and then informs me she'll only do two. I don't have time to process this or ask why because she tells me to open wide. They inject my gums with the local anesthetic and asks if I felt anything. Yes, I said I still felt a little pain when they poked my gums with the needle tool, and the doc says that's not pain, it's just pressure and started drilling. I raised my hand (which I was told to do if there was any pain or severe discomfort) and she stops drilling, only after she huffs and asks what the problem is. Instead of waiting for the anesthetic to kick in, she just administers another shot and goes back to drilling. I raise my hand again, she stops and sounding very agitated asks me to describe the pain I was feeling. Well, I can feel you drilling a hole into my tooth and it's sending shooting pains up the side of my face causing an instant headache. Rolling her eyes, she gives me a THIRD shot and yet again, goes back to drilling instead of waiting for it to kick in. After the fourth shot, she says, "I can't give you anymore, you're going to have to just deal with it. You're just feeling pressure, not pain. The faster you let me drill, the faster you can get out of here." Fighting back a range of emotions, I try my best to sit still and let her drill away the cavities. They hastily patch me up, I give them my co-pay and ask if I want to schedule an appointment for my last cavity. No, thanks but no. Start to finish, I'm there ten minutes. As I'm driving home, the anesthetic finally starts kicking in, and I get progressively more and more uncomfortable as I'm driving. By the time I get home (I live 5 miles away), my entire face is going numb. You know how when your foot falls asleep, and it's so asleep it hurts, but it hurts more to move it when you try to get the blood flow back? That was my face essentially, it was so numb I was in pain. I couldn't talk or drink anything, and even my teeth rubbing up against the inside of my cheek was awful. That was one of the most painful feelings I've ever had, more painful than the cavities being poked/drilled out, and more painful than the three major surgeries I had (neck, chest, knee), and my wisdom teeth being removed so it's not like I had never had anesthetic or anything else to base or compare the pain to. Needless to say, my face was numb for six hours and I was sobbing in pain. I know this was super lengthy bu tI hope no one has to go through a terrible experience like I did here. You're better off taking your business elsewhere. read more