Phenomenal! Staff from start to finish was fantastic. Dr. Gordon and her dental assistant Karley…read morewere so delightful. I had a filling fall out on a Sunday and they squeezed me right in the next day and repaired it for me! Made me feel comfortable and right at home! Thank you Arnold Smiles.

We've been going to Arnold Smiles for over 5 years as a family of five, and up until today, we've…read moreconsistently had great experiences with both the dentists and staff. They've typically gone above and beyond, which is why this experience was so disappointing. I've had to reschedule my three kids' cleanings a couple of times due to illness, and this time I left work early and picked my kids up from school early to make our 2:00 PM appointment. My middle daughter was delayed returning from a field trip, so as soon as we got her, we headed straight to the office. I called right away to let them know we'd be about 10 minutes late, and was told there is a strict 10-minute policy. I said I would do my best to make it within that window. We arrived and walked in at exactly 2:10 PM, but were immediately told we'd have to reschedule. I explained the situation and asked if there was any flexibility--even just to have two of my kids seen--but was told no. I understand having policies in place, but it was frustrating that there was zero flexibility, especially when we made every effort to get there and communicated ahead of time. What made it more disappointing is that we've had multiple visits where we've waited 10+ minutes to be seen without issue. It felt like there wasn't the same consideration given in return. After years of being loyal patients, this experience was really disheartening, and unfortunately, we will not be returning.

My first visit to Aspen Dental in Arnold was very comfortable. The staff was professional, and…read morekind. Thank you to the dental assistant Julieana! She worked very hard at her job, and made me feel very at ease. She's awesome, so sweet, and respectful! And thank you Jill for being very kind, and helping with payment options. And thank you very much to Dr. Paturu for figuring out what needs fixing. I am hoping to come back shortly to get some work done on my teeth. :) The first impression of the Arnold team was wonderful!

*PLEASE GO ANYWHERE BUT HERE* I was recently seen for…read moregum/tooth pain in one tooth due to periodontal disease. First of all, being a regular patient of theirs I let them know I needed to be seen immediately as there were several daily time slots available online that you cannot book without calling. I was told those are for new patients only, and I would need to wait until the next week to be seen. When I finally got in to my appointment I was told 2 teeth needed extracted, but they would actually take 4 of my FRONT teeth because they couldn't do a bridge on only 2. And had me leave with no antibiotics or resolution besides removing my teeth. This did not sound right to me so I went somewhere else for a second opinion where I was told my teeth are completely FINE. That I would need a deep clean at best and that my gums seemed to already be improving on their own. They also said they hear Aspen Dental horror stories all the time as they are scammers. I am so glad I listened to my gut instinct on this.

Very caring dentist I was made comfortable during my visit. I would recommend this company Arnold…read moreDental Art to anyone.

Dr. Leon and his staff are very professional and very kind. They'll help you with all your needs. I…read morelove the fact that they take their time with each patient and discuss their needs. If you dont understand anything don't worry they explain it again... I love it.

First visit for a cleaning and couldn't be happier. Compassionate and excellent care. Learned new…read moretechniques about flossing that were never told to me before.

Extremely happy with Sugar creek dental everyone was extremely friendly and knowledgeable…read more Glad I chose them for my dental needs

I have really bad anxiety about going to the dentist, but they made me feel so comfortable that put…read moremy anxiety at ease!!! They have been so patient with all my questions, anxiety, and concerns. They also take care of all your insurance needs which I am very grateful for. It's so nice to find a dental office that truly cares about you!!! I recommend anyone that is needing dental work to check them out.

I paid almost $500 as a self pay client for a cleaning. ARE YOU KIDDING ME…read more Retained staff is as nice as ever. I am indifferent to the new doctor who spends very expensive mere minutes with you - like every other dentist in existence. Procedures are exorbitantly priced and seem like overkill to justify a 'digital' system. I asked for a quote before my experience - it was less than half the actual price. But wait, theres more! Payment is expected in full - and there are no options for a payment plan. You can buy one of their personal Payment Advantage Plans to make up the difference. I have been seeing a dentist at this location for over 40 years, and the third time (third dentist change) is a charm as I will not be coming back. I cant afford to. Let's just call this what it is, jacked up, corporate sponsored highway robbery.

This practice changed ownership, and since Dr Schertzer and team took it over it has been…read moreincredibly unprofessional and disappointing. My family and I were long-time patients who came in for regular checkups and additional visits, yet multiple small cavities were completely missed. Those same cavities have now progressed into large, invasive procedures that could have been avoided with proper care and attention. What's even more frustrating is the lack of accountability. We have called repeatedly to ask how these issues were missed while we were actively being seen, and no one will return our calls or provide an explanation. This is, without question, the worst dental experience I've ever had. Between missed diagnoses, poor communication, and unprofessional management, I would strongly caution others to avoid this practice and look elsewhere for competent, reliable dental care.

Overall this office has been the average dental experience. I was in need of new retainers recently…read moreand asked for some to be made. The office took measurements and sent off for them. When the retainers (looked a lot like invisalign) came back, the top one didn't properly fit. I was told to try them out and that they can be uncomfortable initially, so I did. It was a struggle to get the top one on and even worse/more painful getting it off. The retainer ended up breaking. I took it back and was give a replacement, which also had the same issues and also broke. So again, I went back and asked to have my upper teeth reassessed and a proper one made. Instead of correcting the issue, I was given 5 of the improperly fitting ones...it would have taken less than 5 min for them to use their machine and try again, but instead they ignored my issues. Most expensive piece of plastic that doesn't work that I've ever purchased. Won't return.

I recently became a new patient in the office. I had to switch dentist's due to insurance. I'll be…read morehonest, I was nervous switching to a new office after 10+ years at my last dentist. The office staff is very helpful and kind, this has been an easy transition for me! I have seen both Dr. Mears and Dr. Laura, both are great!

I cannot express in words how much I fear the dentist. I had a horrific and very traumatic…read moreexperience in the past and have found it impossible to go into a dental office. Then the worst thing happened. My tooth broke and even though I babied it for months so I wouldn't have to go see a dentist, it eventually fought back. The gums became infected and then one day the nerve touched the infection and I felt a pain I had never experienced....and I have four children. I was desperate and called JL Dental. Dr. Laura Mears fit me in right away and everyone in the office was amazing. After getting rid of the infection she brought me in for a root canal. It really was a breeze. She and her assistant were kind, gentle, and explained every step as they did it. I felt very comfortable and I am extremely pleased with the care I received. I will go back for my crown and will likely continue my care to avoid emergencies in the future.

I was somewhat disappointed in that when I inquired about accompanying my juvenile children…read morethroughout their upcoming appointments, it required office staff management to opine on the matter. Ultimately, I was told that I was welcomed to stay with my child for the exam portion but I'd need to leave for the x-rays (okay, no problem) as well as the following and more invasive cleaning portion. Being they are listed as a pediatric dentist, I'm pretty surprised this isn't already a no-brainer policy - minors should definitely be accompanied by their parents at all times... for everyone's sake and liability. I enjoyed my own experience as a customer there but expecting to be left alone with juvenile children, in a highly angsty situation, is a non-starter.

Don't bother... I came here as a new patient having driven more than 30 miles. When I arrived,…read morethey told me that they've been trying to get a hold of me to reschedule. They had the incorrect phone number. When I showed them how easy it was to "google" my name and get my contact information, they said they don't do that. That tells me they don't care to take a simple action to connect with their customer. Unbelievable this day & age and they say "we don't google".

Do not go here... you will regret it! I seen Dr. Hatch at the festus location, and was assured it…read morewould be cheaper... and cheaper it was until one procedure turned into two, due to the tooth next to it losing blood supply and essentially killing that tooth... the end result was a second surgery and now I have to pay for a crown... additionally, i was told that they took our insurance which they did delta, but was out of network for UHC... the entire billing process was a nightmare and overall a very unprofessional experience. I will write a more detailed review after I talk to my Dr. that referred me to this office. And they deleted my initial review. I guess thats how they keep a 5 start review.

I saw my dentist because my top back right molar, tooth #2, was hurting. My dentist said I needed a…read moreroot canal and recommended Dr. Clarke. Fortunately for me, I was able to get in 2 days later. Dr. Clarke is very professional and he uses the state of the art equipment. I was in the chair less than an hour. The shots to numb the tooth were not painful at all. Dr. Clarke communicated what he was doing at every turn of the procedure. Some dentist are performing root canals. Don't risk it. See Dr. Clarke. I'm glad I did. Every staff person was polite and helpful. Highly recommended.