My first visit to Aspen Dental in Arnold was very comfortable. The staff was professional, and kind. Thank you to the dental assistant Julieana! She worked very hard at her job, and made me feel very at ease. She's awesome, so sweet, and respectful! And thank you Jill for being very kind, and helping with payment options. And thank you very much to Dr. Paturu for figuring out what needs fixing. I am hoping to come back shortly to get some work done on my teeth. :) The first impression of the Arnold team was wonderful! read more

*PLEASE GO ANYWHERE BUT HERE* I was recently seen for gum/tooth pain in one tooth due to periodontal disease. First of all, being a regular patient of theirs I let them know I needed to be seen immediately as there were several daily time slots available online that you cannot book without calling. I was told those are for new patients only, and I would need to wait until the next week to be seen. When I finally got in to my appointment I was told 2 teeth needed extracted, but they would actually take 4 of my FRONT teeth because they couldn't do a bridge on only 2. And had me leave with no antibiotics or resolution besides removing my teeth. This did not sound right to me so I went somewhere else for a second opinion where I was told my teeth are completely FINE. That I would need a deep clean at best and that my gums seemed to already be improving on their own. They also said they hear Aspen Dental horror stories all the time as they are scammers. I am so glad I listened to my gut instinct on this. read more

!!MUST READ!! They lied to me about a $200 toothbrush, by saying it was included with the cleaning I was getting. I initially went in to get my front molar extracted as it was rotting and breaking apart. After further observation, the lady that works on teeth surgically there (Dr. Paturu) said she needed to perform a root canal on my back molar aswell, so she did so and installed a bridge. Some weeks go by and I developed a major abscess. Dr. Paturu continuously downplayed it until it became very painful and reoccurring. Then she decided to do another x-ray and discovered she missed a fourth canal in my tooth (which means she is responsible for correcting it). She then said that she would have to refer me to a "specialist" to fix her mess up. And it was gonna cost me double what it costed to receive the "treatment" she had just provided. I ended up getting the failed root canal tooth extracted along with the broken down molar. But now I'm left with a capped-shaven down pre molar that had nothing wrong with it. I'm sure not all Aspen dental's operate this way but I 100% recommend avoiding Arnold at all costs read more

Aspen Dental - Arnold, MO - Abscess - General Dentistry Near Me - Arnold, Missouri

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Horrible service Performed services that were questionable. Also way overpriced. My wife and son went there. As soon as I found out they changed the quote. Never ever going back. read more

The office experience was awful. We had a 1:00 appointment. At 4 we told them we were leaving. They still expected us to stay. The dental hygienist did not tell me she was going to stick a mold in my mouth, and did it by surprise. Both sides of my lips are bleeding because my mouth was stretched so large. I was so angry and upset. Why wouldn't they prepare a patient to do that? The whole office experience was a zero. I listen to them, taking this elderly man's information, and knowing that he was going to be taking advantage of because these people are not honest, she kept trying to get his Social Security number out of him. I had to stand up and tell that man you don't have to give them your Social Security number for dental work. I wish there was a below star. That's what they would be given read more

Beware of Aspen Dental they are criminals scamming everybody try to make money they told me that my insurance would cover the x-rays they wanted to do and they act like they called them in front of me but they didn't and I told them that the insurance wouldn't cover it but they said oh no we just spoke with your insurance and everything is fine it's covered now I have a bill for $154 I am military and it's a shame they have to rip people off to do business. I'm glad I saw through their lies before I had any work done on my teeth read more

I'm extremely annoyed with Aspen Dental. I own my own business and travel out of state often. I needed dental care/cleaning in network with my new insurance, so I contacted several dentists. Aspen said the they accept my insurance, and I proceeded with setting up appointments for me and my spouse a month in advance to be able to ensure we would be in town. My business is not running while I'm on home time, so I'm very cautious about scheduling appointments to NOT lose money because I'm not operating during appointments and home time. I came home a day in advance of our appointments and received a confirmation call from Aspen. The caller asked me for my insurance information and proceeded to advise that my insurance IS NOT accepted at Aspen, but do I want to set up a payment plan, he asked! I have now lost money due to shutting down for appointments that I can't attend. They LIE!!!!! Negative stars if I could. read more

I booked a same-day appointment for 3:30, clearly stating during scheduling, check-in, and X-rays that I was establishing care and getting my teeth cleaned. Throughout the appointment, I was repeatedly told I'd get a cleaning. After X-rays, a hygienist evaluated my gums and confirmed I'd move forward with a typical healthy-mouth cleaning. I waited for the dentist, who was friendly, thorough, and kept me updated. Jill, the manager, was the only person who never greeted or acknowledged me--her tension was palpable from the moment she entered the room. On my way out, I reiterated to the dentist that I was expecting a cleaning, as discussed. Jill turned around with an immediate attitude, saying, "Those are all call centers, so it wasn't us who told you that." I was taken aback but stayed calm. At her desk, Jill asked, "When did you book your appointment? Today?" I said yes, and she condescendingly explained that someone is supposed to call 24 hours prior. I replied someone had called right before the appointment. She cut me off with an eye roll and said, "Well, I don't know who called you because it wasn't me." At this point, I started feeling uneasy but tried to explain that I was told repeatedly I'd get a cleaning. She then insisted that a hygienist first determines the cleaning type. I clarified that had already happened, and a healthy-mouth cleaning was approved. Jill asked if the hygienist was Brooke, then walked away, saying she'd "go ask her." Moments later, Brooke returned, confused, and asked if I wanted to speak with her. I didn't--Jill had gone to get her unnecessarily. Brooke kindly explained that cleanings are same-day if there's availability, but today, they didn't have any. That explanation was fine and clarified things. Yet Jill, unprovoked, continued interrupting and escalating the situation, treating me like I was lying. At this point, I turned and told Jill she was extremely rude, unnecessary, and that I wanted to finish my consultation with someone else. I wasn't raising my voice, but I was frustrated and overwhelmed. Jill left and returned with the dentist. I ended up in tears--not because I'm overly sensitive (I rarely cry), but because Jill's attitude and unprofessionalism were that appalling. Her lack of basic courtesy contrasted sharply with the kindness of everyone else I encountered. To make matters worse, I overheard Jill whispering around the corner, mocking me for crying and falsely claiming I "went off" on her. I never did. I simply expressed that her behavior was rude and unnecessary. It's disheartening that Jill is the manager, as she completely ruined what was otherwise a positive experience. The dentist, hygienists, and front-desk staff were all amazing--kind, thorough, and professional. Unfortunately, Jill's antagonistic behavior, refusal to take accountability, and blatant unprofessionalism obliterated that. I rushed through my consultation just to leave, and I won't be returning. I wouldn't recommend this office to anyone I know because of Jill. It's sad that such a great team is led by someone who treats patients so poorly. read more

Would give a zero rating if possible. TERRIBLE billing practices. Give you an upfront astronomical bill with fine print that when you sign, you are agreeing to keep paying more every time they over charge the insurance company and aren't paid what they expect. DO NOT go here!!!! read more

Stop taking advantage of people in emergencies. We have no insurance and a dental emergency. We were charged $15,000.00 for 3 crowns including root canal. The only discount they offered was if we used their financing...a whopping $3000.00. It charges 38% interest. They presented this as something called a treatment plan, which they never provided to us snd then submitted the entire treatment plan to the finance company. AVOID read more

Stay clear of this place. All kinds of promises and completely professional PRIOR to taking over $4000 of our money. Once they had the money EVERY SINGLE BIT of customer service went out the window. All of the flexibility and professionalism they showed prior to payment was gone after payment. If you take care of someone with special needs or autism - STAY AWAY FROM THIS PLACE. Zero understanding or acceptable patience for someone with autism. BAD, BAD, EXPERIENCE. Save your family the hassle and choose a private dentist. If I could give negative stars I would! read more

Had dentures made at another Aspen location ( out of state) that according to the Dr at the Arnold store ( I call it a store because it seems their only concern is selling you something) the dentures were not made correctly. They told me they could make me a new upper for $808, after applying all possible discounts. Why am I expected to pay for something that was made incorrectly in the first place? The doctor also told me that the problem was that I have a dry mouth. I would know if this was the case but it is not. Avoid any Aspen location unless you want to spend twice what you are initially told and even then you're not going to get a quality product. You have been warned. read more

BUYER BEWARE. this organization practices production-line dentistry. On two different occasions, two different patients, they gave us prescriptions that were not signed. (Arnold and Alton, Il) Went to the pharmacy who could not fill because of lacking signature and had to make 20 mile round trip to get them signed. I went here because during Covid they were my only option. Their estimates of services are bogus. They explain everything in a split second and do not give you printed line item detail outlining the work. They include a $300 water pik as part of your service whether you want it or not. They do work without prior authorization from your insurance carrier and then leave you holding the bag for denied coverages. I just got a bill today for over $200 for work done in May 2020. Over a year ago!! What a racket. STAY AWAY!!!! read more

I wish the was stars. I this case in would be in the minuses. I have no insurance. That's just what they wanted to hear. I needed a broken tooth pulled. It took an hour of X-rays that I kept arguing that I wasn't paying for. "Oh No, They are absolutely free !". After this hour check-up, They sit you with an Advisor "Salesgirl" who lists the thousands of dollars worth of repairs I in desperate need of. If I had money, I wouldn't have come here on a promise of FREE check. Remember I only wanted a painful broken tooth pulled. After arguing again that I don't have thousands & with the promise of a free ck. to price getting my tooth pulled, I finally get a price of $300 to pull it. Had to return a week later with pain for that week. Again we argued about the price & all the other work needed "So Desperately". I was told that the 800 number had no right to quote me prices & They decide what they want to charge here. I did get my tooth pulled ( The good dentist pulled it in a bout 3 minutes, NO Problem there). She then sent me back for appointments on getting my disaster of a mouth priced out. I left & haven't been back & Will NEVER go back. This all happened 5 years back. I have had absolutely NO problems at all with any thing in my mouth, Including all my 70 year old teeth including 2 missing & one crown put on in the 80's. BAIT & SWITCH ! Should be a USED CAR DEALERSHIP. READ ALL REVIEWS ON YELP & BBB ! read more

Absolutely terrible dentistry They will lie about billing and costs. They will shuffle you through. The dentist assistants will do worth the dentist should be doing. I should have read the prior reviews. I would highly suggest finding a new dentist office. read more

The staff is friendly and helpful. The dentist was knowledgeable and took time to explain things to me. The clinic was clean and efficient.

They completely rip you off. They may be polite but watch the financing. They ran my credit for my fiance's dentistry. I asked them not to use it and we would pay as we go until we needed it. They billed the credit 3 months before billing me and for services not even completed yet. After I paid them directly they billed the credit. 9000 dollars I don't even know what for! Commentity bank is also horrible which is who they use. Have to finish treatment, but this is a system designed to hurt the consumer who doesn't have dental insurance. read more

After my husband finally got his nerves up to go to the dentist after not attending a dentist 8 plus years, he wanted a simple cleaning with a new job coming up, he chose this place and what an awful experience for him. After getting a list of so many things he needed to take care of which we were expecting feedback to correct many things, but all he wanted this appointment was a simple cleaning and they Refused to clean his teeth stating he needed a deep clean instead, but yet did all the xrays. They made a list totaling over $4000. We took that list with him to the new dentist . That dentist said toss that, don't even need half of that and Aspen was refusing to send our x-rays to the new dentist because they said it needs to come from corporate. Of course they want to make it difficult After giving my husband such a s***** appointment!! Come to find out from the new dentist, they recieve many unhappy patients from Aspen. They want to over charge!!! Just beware! read more

So I was a new patient, the texted confirming my appointment asked for me to arrive 15 minutes early to complete paperwork. I arrived at 3:43p.m. The paperwork took less than 2 minutes and I handed it back. I was the only one in the waiting room for at least 10 more minutes. Then others arrived and checked in after I did. One by One each of these patients was moved to the back for service. I waited another 10 minutes and then nicely approached the desk asking why they were taken since I arrived first. The receptionist said it would be another 10 minutes before they got to me. So in Total, I was waited over 25 minutes already. I nicely suggested that they shouldn't treat new patients like this it is very disrespectful and I walked out. I am done with dentists who don't do first come first serve and leave you waiting for more than 35 minutes. Don't go! read more

DO NOT GO HERE. THEY LIE TO YOU. I went there and got a check up and a SUPPOSELY COMPLETE SERVICE PLAN. That included what they said I needed. I signed the plan and AGREED to a price that included all procedure and denture and all cost. I ASKED at least 3 times to make sure it INCLUDED everything according to them and told me I would not be leaving without dentures when my procedures are done. They even asked me WHICH priced dentures I wanted since they had 3. I went with the middle cost option with a warranty. And also was a price of little over 5k for it. I'm a detailed oriented person and asked alot of question and confirm everything BEFORE agreeing. Expecting them to tell me the truth. Well as time goes by when all procedures are done been on a temporary denture that had broke and repaired, and now I'm told I'm about to get my PERMANENT denture. Well here's the surprise. They sit me down at the consultation area telling me that my consultant which was the SAME LADY THAT talked to me the first time and answered my questions several times. NOW says oh they made a MISTAKE that the permanent denture cost was NOT INCLUDED in the price we agreed on. It will be another $3800 for the permanent denture. I go to express what I was told and agreed on before and she plays stupid and said she doesn't know who I talked to but that was what I signed and only included temporary ones not permanent ones. Which was at a cost of $2600 for the ones I selected which was told to me that was cost for ALL THE DENTURES from beginning til the end. SO now she just keeps redirecting the subject and dismissing it and even said we'll maybe I can talk to corporate and maybe I can just pay half and they cover the other. BS. NOW she has another lady come and basically tell me I have to go because they have another consult. Now they have not contacted me or nothing wth a resolution. Then I remembered that I was going to go there because I was there almost a year prior with my girl and she has the paperwork, but didn't have enough money to go thru with it. Which I also went with her on the consultation. Needing and wanting basically same thing. Well guess what same paperwork. About same cost and was told same thing. That the cost INCLUDED ALL PROCEDURE AND DENTURES. If I have to guess this us a game they play. As I can tell when I brought it up with the consultation lady, she tried to act surprised and stupid, but can tell she was lying especially since he was the one that talked to me the first time. DO NOT GO THERE. IT WILL PROBABLY BE A SURPRISE WHEN YOUR ALMOST DONE WITH YOUR PROCEDURE, SURPRISE IT WILL BE ANOTHER 4K TO GET YOUR PERMANENT DENTURE. Here's also what I found. https://www.pbs.org/wgbh/frontline/article/patients-pressure-and-profits-at-aspen-dental/ https://stateofthesuit.com/aspen-dental-lawsuit/ read more

My spins with them was not good for Aspen dental in Arnold I think their cost and billing and the policies are stupid and I don't think anybody should have to go through that I got it read more

I made an appointment for a check up and regular cleaning and I chose Aspen because it was close and my insurance changed. I go to the dentist every year for this. They told me I can't have this done that I have to follow their plan. Their plan involved deep root cleaning for periodontal disease, at the cost of almost 3 grand out of pocket after insurance. Funny how no dentist has ever told me I needed this. I knew that I needed 3 crowns and my copay is 235 for each crown. Funny how they told me I have to follow the plan of paying them 3 grand for a deep root cleaning and bacteria story. read more

Had a 130 appt to pull a very loose tooth. I walked out around 4. The dentist, once I got to him was great. it was similar to a timeshare presentation, trying to sign me up for everything, even braces (invisalign) and I'll be 57 this year. When people schedule an appointment during the day for what actually took 20 min. they dont have time for a stupid sales pitch. JUST FIX THE DAMN TOOTH! read more

What the website doesn't say - Payment for procedures are due prior to scheduling an appointment or no appointment. If you cancel the appointment they take about 2 wks to reimburse. In my opinion that is too long to wait for a money-grubbing dental practice to refund money they demand you pay prior to services being performed. Root canals are only done on Friday with a 2 wk wait. If you are in pain, you wait. Antibiotics are not going to make you pain free while you wait on them, no matter what they say. Office staff was somewhat inept (wasted time looking for insurance coverage in state although she was advised what state the insurance coverage was for and could not find appointment in their records for 10 minutes. She was looking at the wrong day. For an environment that promotes smiles, the staff should try smiling. themselves. What a grim looking group of people. read more

I have been there twice and I have never had a problem. Everyone was very nice and I was in and out. I know they have gotten some bad reviews but I have honestly never had an issue. And I like that they tell you upfront what your cost will be instead of surprising you. I wasn't sure about seeing a different dentist but Dr P was awesome. read more

Do not use this place. Major scam. Check the reviews and the page stop Aspen Dental o Facebook before going here. They gave me the creeps, I could tell they were not legit and made them refund my initial payment. I am so glad I did. The lied about treatment plans, tried to tell me only the tooth brush they sell for $179 would truly work and tried to tell me my child needed a cleaning that cost $ 300, that insurance does not cover in addition to the first cleaning. I got a second opinion and it was a total scam. I have heard horror stories about them so I am glad we found a real dentist instead. read more

Very friendly and professional staff. Made my visit very comfortable. Explained the dental work I needed done in depth. Texted and called to confirm my appointment. Would highly recommend Aspen Dental in Arnold Missouri. read more