Great Experience with Arnold Air. Expectations exceeded!
Over the weekend we had BOTH our A/C units (main central air & a mini split for the bedroom) blowing ambient air. We called at 8am Monday and the office set-up a tech visit between 2-4pm SAME day. The tech called as promised before on time arrival at 2:30pm and went up to the roof to inspect the 2 condensers. He came down with pics of the units which were unrepairable and needed to be replaced. Nothing unexpected due to the age of the units, but terrible coincidence that both went at the same time and a hot weather forecast. The tech called & waited onsite for the sales rep who arrived shortly thereafter, performed measurements and gave us estimates and options. After we made our choices, he patiently made calls to secure a crane (to lift the units onto the roof of our condo), and to find unit availability. He managed to schedule the main unit installation for the very next morning (Tuesday) first thing. Amazing! The installation crew of 2 was here on time. The crane was here at 10am as scheduled. The crew worked hard to fully install the main unit and the condenser of the mini split unit on the same day. The sales rep visited to make sure everything was in good order. Another installer arrived first thing the following morning (Wednesday) to finish the mini-split installation and perform quality checks on both. The sales rep again visited to assure everything was in order. Both warranties were processed and units registered with the manufacturers by the office and copies sent to us. Inspection was scheduled for Monday, less than a week after installation after Donna called to ask for a convenient date. The inspector found a minor issue with insulation whi8ch was corrected SAME DAY and the permits are closed. In conclusion: the entire experience could not have been better and surpassed our expectations despite the fact that we always set them too high and are usually disappointed. GOOD JOB Arnold team! The team who was involved were: Donna, Kevin, Anthony, Dan, Garrett, Shaun, & Tyler. Hopefully I spelled all names properly). We now have a go-to A/C company for all our HVAC needs. HIGHLY RECOMMEND. read more