DO NOT USE! We were not given the service that we were told we would get. On our move out day, only 2 movers showed up. (David told us there would be 3 when we were comparing prices with other companies). This made for a 5 1/2 hour time frame to move a 2 bedroom condo. Because there was only 2 guys, the truck was left unattended, unlocked and with the doors wide open on the street while the two guys got our furniture from the building, into the elevator and out to the truck. We also paid for an over night fee to hold our stuff until our move in date. (since they would not be able to use the truck that had our stuff stored in it for other moves.) I was fine paying this fee until on our move in day, the guys came 2 hours late because they had used the extra space in our truck to do another move earlier that morning several hours upstate! Again, that upstate move only had 2 guys so all of our stuff was left unattended upstate on the street when we had been paying for it to be securely locked up in the truck. Our move in was delayed again when half way through the move, the movers had to stop and move the other guys stuff around in the truck just to get to the rest of our stuff. It took me two weeks of calling to even get David on the phone to discuss this with me. I was not refunded anything for the fact that only 2 guys showed up on move out day, the fact that all of my possessions were left unattended in two separate locations and the fact that they were late. When I called them out for "double dipping" by charging us for the over night and then still using the truck for another guys move, they did refund me the over night fee. Once David told me he would not refund any of our money for these issues, I told him that this would all go in his review online and his response was very harsh and aggressive, saying "We do not take threats lightly". Not a threat David. Just a customer explaining to you that now that you will not do anything about these issues, I will make sure other people know about my experience so they can be better informed. It is a shame because the actual movers were very nice guys (which is the only reason I gave 1 star at all), but are set up for failure because they are understaffed, which leads to fatigue and in tern effects the quality of their work. I definitely do not recommend Arnoff to anyone looking for movers in the Hudson Valley area! read more