A couple weeks ago, my business (Uncle Marty's Shipping Office in Collegetown) gladly bid Spectrum…read morecable internet adieu and said hello to Fiberspark fiber optic. We've been totally thrilled with it since! Fiberspark is a local, Ithaca-based company. Their management and customer service is top-notch and we couldn't be happier with the switch. Our connection is much faster now, and our bill much lighter. Keep your internet dollars local and contact Fiberspark today!

From the owner: Fast Internet in Ithacaread more

Southern Tier Internet provides the best internet service in Elmira, Horseheads and Corning NY…read more They have "state of the art" transmitters on the communications tower overlooking Elmira - super fast internet - I stream HD video with no buffering.

Great price, great speeds. No issues in over a year. Installer was fast. Using that great Corning…read morefiber!

On my 6th call for service. My internet goes on/ off several times each day. The service department…read moreis not great- my first at home visit was a no show because the provider put in the wrong date for service. The troubleshooting phone calls are not helpful.. they just result that someone has to come out and a second visit required ( not helpful when you are not living there full time). Today's call was querulous- the provider was barely able to speak in complete sentences and stammering that he could not provide me any answers. Now I'll wait for another day to talk to the service tech... I would hate it but Spectrum looks like the better option for this locale.

Great services with a resonable price for farms, ranchers and country folks. When the cable,…read moreinternet or even phone service is acting up, they fix it right away and if it takes time to fix it, they do give a discount for that month. One time it took them about 5 hours to fix the cable and they gave me a 5 dollar discount the following month. Great customer service but wish they were 24/7 like other big name services are.

From the owner: Blue Ridge provides reliable and affordable high-speed internet, advanced WiFi, streaming and TV,…read moresecurity, and phone services to homes and businesses throughout Northeastern Pennsylvania and parts of New York. Products available include speeds up to 2 Gig, Unlimited Data, HomeFi whole-home WiFi by eero, eero Plus, Smart Home Security, Blue Ridge Stream, Blue Ridge Mobile, Premium Streaming Services (HBO Max and EPIX), Local Live TV, HD Channels, 4K Streaming, Cloud DVR, Premium TV, Music Channels, Spanish Channels, Unlimited Local and Long Distance Calling, Over 10 included Calling Features, Online Account Management, and much more.

As someone else has said, Nick IS the best…read more A few weeks ago, my wife and I had come in to take a look at possibly getting new phones, but mostly to get me switched from my parent's family plan to her new Verizon plan. The first visit was okay. Sure, we had to wait for other costumers to be helped, which is great that everyone takes time and care with each customer. The gentleman who was basically a 'bouncer' was funny and kept us entertained as we waited outside (iPhone 7 just released so there were security measures... understandable) When we got in, the salesman we were partnered with (I can't recall his name) seemed a bit condescending to my wife as if she had no tech experience (she is as tech-savvy if not more than I) and instead of working on what problem she had with her current new phone (she wasn't WOW'd) by looking more in depth at the features of the phone itself, tried to direct her to a newer, more expensive moto phone and all of the attachments that cost upwards of 100-250 dollars.. yeah, no. Once we figured out everything we needed to do to get me switched over, we left with not much changed. (although I think she bought a charger case, which broke after a day...!) The next time we came in, we were placed with Nick. Now Nick was the best. He was polite, he was patient, and he was understanding when my wife said she didn't like the phone, and went over neat tricks, new apps (that are free) and Hum, (which is amazing, we will return for it) Everything was quick, the exchange of the phone case, (no restocking fee as it was defective) explanation of the phone glass cover return instructions, etc.. and then we got to my phone switchover. So, my number got ported to Verizon. I waited for a confirmation that everything was fine when I inserted the Verizon sim card, but nothing. Half hour, forty five minutes went by and still nothing. Nick figured it was because my phone was still locked. I tried to call ATT to get my phone unlocked but found out that it has to be done online. He let me use their computer to do this, and the final page says... phone will be unlocked after TWO DAYS!! So, 10 minutes before closing I rush over to ATT to see if they can unlock it. Nobody greets me, one guy looks up and asks for my name after a few minutes, and the manager comes back inside after a break and finally talks to me (meanwhile Verizon is about to close) and tells me there is nothing she can do and that it is all done online (and sneaking in a question of why I'm leaving ATT... yeah right) So I rush back to Verizon, the door just barely didn't lock, and Nick helps me after his last customer. We decide to have ATT port my number back to them so I can have service for the weekend. Seems easy, right? Well, after being put on hold, having a Verizon Port manager be on the call WITH us and the ATT port person, being put on hold a half dozen more times, after coming in at 7pm, I did not leave until 10:30, when I should have been out by 8. Thanks to INCOMPETENT ATT employees... Thank you again Nick for staying way passed you should have, letting me just text you to switch my phone over after the weekend, and just being a cool dude. -Steevyn

Website says they take credit cards - I went with credit card - they say they don't. The employees…read morehave all kinds of corporate excuses as to why, meaning we should bow down to the corporate ideas and backroom decisions because they now only take credit cards on the app. If the app doesn't work (which it didn't from India), then can't pay them, right?

Had their service for several years and the overall reliability is good. If you are a casual user…read morewho just wants to browse the internet or stream YouTube and Netflix then it will work. However, their packages and speeds are seriously limited and outdated. As a heavy user of download and upload $110 a month for only 100 download by 10 upload is seriously disappointing. Had Spectrum been allowed into the area I would have switched long ago, solely due to the fact that they offer more robust packages like 400 down by 20 up for $85/mo and even up to 940 down by 40 up, for $110/mo. As time goes forward more smart devices that use bandwidth are being connected and 100/10 just doesn't cut it for powerhouse users. The most frustrating part is even their business lines offer only up to 125 download for a base price of $195 before taxes and fees, and NO increase in upload at all which is disheartening. Some people in the area want more out of a local ISP and they can't offer what we need, especially as some of us work from home and need more throughput without the fear of bottlenecking or dropping. This is honestly a reason that I have considered leaving the area, because I can't get what I need out of them. I will say that when the service goes out it can be a bit of a hassle trying to get your issue fixed. If you call after office hours you are outsourced to a call center which typically results in having to call back again during office hours to get a tech scheduled and then come out to look at your problem. However, if you call during office hours depending on how severe the issue is you may be able to get a tech out same day. Just be sure to know specifically what is going on and what issue you are having otherwise the diagnosis may take a while. Everyone that works at the company is a pleasure to talk to, and is very helpful but it definitely has that small-town company feel to it so some restrictions will definitely be in place. If you don't do a lot of file sharing on line and just want to do basic browsing and some video services then you should be fine.

After we lost power yesterday our internet was not working. Cory came to the house today from…read moreHaefele and installed a new modem and router and helped set up everything back to Wi-fi. thank you very much Cory!!

TW Enfield NY. We have been using Clarity Connect since 2016. Customer service has always been…read moreproblematic to non existent. The service has mostly 'repaired itself'. Lately, it has been off for days. No one answers then phone during business hours. No one returns phone messages. There are never any notices announcing outages or work on the equipment. Clarity Connect has no excuses. The tower is less than 1/2 mile away and clearly visible. This is a business that should not be supported.

Broadband connection was great, but NOW outages are frequent and long…read more Service technicians when working on antenna and modem are friendly and helpful. BUT service has been getting worse and worse as far as up. Service status feedback is poor and or non-existent, after leaving many voice mails and service forms.

This business moved to county rt 64 and has a very nice store layout…read more The problem is they don't have much of anyone working there. I stopped in to return my brothers equipment and it took 35 minutes of waiting in line. People were spread out through the store, most complaining of how long g it was taking to get service. I switched to Empire years ago and after my visit to Spectrum I know I made the right choice. Avoid thus business if you can.

If they weren't the only cable tv provider in the area, I'd switch in a hot minute. Horrible…read moreservice... the app works better than the cable box... and sometimes that doesn't work... time after time they send out a tech and it's good for a month or 2, then same thing...cheap equipment & lousy service at a ridiculous price! If I didn't want to watch my favorite shows, I would just cancel.