Ordered the online CCW class on Saturday and immediately received my paid order confirmation with a link to a PDF to download and links to two YouTube videos. Following the instruction on the order confirmation I downloaded and read the PDF PowerPoint presentation and viewed the two video. Again, following the instructions I emailed doug@armedpersonaldefense.com stating that I had completed the course (video viewing). The instructions states that I would receive with 24 hours by email my CCW package with certificate and additional information. Waited 24 hours and no reply. Called Armed Personal Defense three times over three days and each time left a message. Their message states that "No agents are available." and that calls will be returned in two hours. My calls have not been returned.
11/ 6 follow-up:
Doug did reply and stated that a overwhelming response to a GroupOn offer was delaying his return calls. This is an acceptable explanation. A change to the outgoing phone message stating the delay would have improved this situation. read more