Extremely awesome tech support Make sure your Arlo camera has never been registered before I bought mine from eBay It was registered before me and I had to show a proof of purchase first But once I took care of that The tech support was absolutely awesome Thank you read more

USA support. No need to talk to India and have some dude read a script and not actually listen to what you say. These companies take enough money. They lie and won't give an email to even contact the company. Unfortunately Costco sold me this product. Disappointed read more

Good luck reaching someone at this company. Had trouble with my login information and the phone number they provide doesn't even offer a department that is strictly for online or application access. Then you just click any option and you don't get in touch with anyone regardless. read more

Horrible Experience- I had several of these years ago, and while the cameras worked "ok" my bigger issue is that they decided to end of life my cameras as well as my lifetime service plan. So I moved to a whole different system which works great and much better than Arlo. Imagine my surprise to see a charge well over a year plus after I cancelled my subscription and to then have to get the run around to have this resolved. The rep actually tried to upsell me to a new system, not even connecting he dots WHY I cancelled my system to begin with even after explaining it. Then there was the comment that they can't do a refund after it is billed, yet the rep confirmed I had cancelled a long time ago... only after I threatened to dispute the charge and contact the CA Attorney General did the rep confirm a refund would be processed, we shall see. read more

I bought the third generation camera and downloaded the cloud that it would work with it would not connect in my area so I returned the cameras and canceled my subscription to the cloud that was 3 years ago they are still taking money out of my account and say I don't have an account with them and I even showed them screenshots of that taking it out every single month they refuse to listen to me very disappointing not to mention angry read more

horrible customer service!!!!! Never buy this product again. Don't do it! I had 2 base stations and move from Denver and I can't connect the base station to the new house internet. 1 base station won't connect after a power outage and they won't show up or connect to my app. I have 3 flood lights, 5 cameras, and 2 doorbell cameras and I can't use any of them. So disappointed in this company. all this is now worthless, and there is no way to get help. read more

I bought 1 outdoor camera. It would not charge. I was unable.to speak to a service rep or get any help from an email. I tried several times to connect. And because it was over 30 days, was thrown into the garbage. What a waste and no help from the company. You cannot speak to anyone! Product doesn't work. Do not use this company. read more

I will begin by saying that I almost never write a negative review. But in this case, I must - just to warn anyone out there who may be considering doing business with them. They are horrible in every way. Absolutely terrible customer service. I had one of their video doorbells stop working. I actually got Arlo to come out, where they confirmed the unit was defective. They told me they would be sending a new unit. 6 months later - no new doorbell. I contacted them again, they told me it was on the way. Now over a year later, no new doorbell. And now, because it's now been over a year, and out of warranty, they won't even chat with me, or take a call. The worst company ever. Do not ever buy their products. read more

HORRIBLE customer support! You have to deal with clowns in India. They speak terrible English and ask the same questions again and again.

I recently reconnected 3 cameras. Once I did, I was thrown into a free trial and was able to see movement and get alerts. After the trial I had an option to pay for a subscription. I did just that. I was no longer getting alerts or seeing activity. I reached out to Arlo via Chat because the is no phone number to call. The person I spoke to stated my cameras are on the End of Life spectrum and that he/she would transfer me over to technical support for a free replacement option. I have been sitting waiting on someone to join the chat for about an hour. read more

RUN! Video quality has never been great, audio has been even worse and now they have implemented EoL (End of Life), which means they no longer provide customer service or update the software. They continue to bill me, but the cameras stop CVR (continuous video recording). The system is useless to me now. Avoid this companies products! read more

I've had Arlo for 5+ years now at two different locations. I've never had an issue, so no reason to reach out to support. This week I noticed one of my locations said it no longer had a plan on it. I can see on my credit card statement where they took the $199 renewal fee back in November. Now it's February. During that entire time my other location was not storing video off. I brought it to their attention and they said it was an issue on the credit card side and I'd need to contact them. This didn't sound correct, but I did it any way. The credit card said yes, it cleared and you paid for it back in November. I go back to Arlo, they said I need some kind of behind the scenes transaction number. I go back to the credit card company and they say that ID is not public information they can provide. I go back to Arlo and they say they can't do anything without that ID. At this point none of this makes sense. They renewed my subscription, took my money, then didn't actually renew the subscription in the app. They could not understand or fix this, so now I'm out $199 and they want me to buy another plan. At this point I obviously told them I'm done being a customer. A few days pass and I've cooled down, thought about the hardware cost to switch and decided I'd just give in and buy another plan. I go to their site, login and click to add the plan, enter payment info and hit purchase. The site errors saying something about "All gateway devices should be passed into the request.". So I open another live chat and tell them what's going on. They fight with me that I already have a plan and I explain that's on my other set of cameras this is for the other location. After an hour still no plan and I'm done with Arlo. The product is great, but their customer service is the absolute worst I've ever dealt with. It makes sense now that I see their reviews online. Do not use this company! They do not care about their customers. read more

The new Arlo App UI COULD NOT BE MORE USER UNFRIENDLY. Worse, MyDaughter and I shared access to our cameras and the new UI has completely obliterated that capability. There may be a workaround, but there is no way you can get customer support - unless you subscribe and I'm not sure that would even help. Their new UI is nothing but a marketing tool to get subscriptions. Stay away from ARLO - they care nothing for their customers. Posted: 12/25 read more

Hardware wise, I like the Arlo system I have. With regard to software however I consider it an epic failure. The latest software update makes enabling/disabling my security cameras and security lights a complete nightmare of inconvenience. The new modes(Arm away, Arlo Home, and standby) do not work at all when I attempt to set them up. This goes for IOS, as well as the Android operating systems. Also, The fact that Arlo attempts to force users to purchase a monthly plan before they can view their devices when logging into their account on-line is unacceptable. At this point Arlo as a company has exceeded my patience/tolerance level. My current Arlo system(5 cameras and 3 security lights) has been uninstalled and is now relegated to garage sale fodder. I have officially divorced myself from Arlo and will never again consider Arlo for my future home security needs. read more

DO NOT BUY THESE CRAPPY CAMERAS. When I bought cameras at Sam's club I thought it was a little cheap now I know it's because they are cheap. And nowhere on the box didn't say that I would have to spend at least $20 a month to have them actually work where they record anything and you're not allowed to put a memory chip in it so you have to pay the $20 or they're pretty much just worthless. Which they pretty much are because you can't understand any sound coming through them they decide when they want to work and when they don't want to they just don't. I have never in my life bought a product I was so unsatisfied with. I have never been so regretful of a purchase and there is nothing I can do about it I'm stuck with them. Don't make the same mistake I did the cameras are crappy and so is the customer service. read more

I'm satisfied with the way it is going with my subscription. It has been a very good experience with the company. read more

You cannot get any help troubleshooting a problem. I pay a monthly fee and have not been able to resolve a problem.

wanted to switch camera systems. WOW. Arlo REALLY REALLY doesnt give a sh!t about its customers or potential customers. Asked to speak to a human? "YOU are NOT ALLOWED' - ok Hal (2001space odyssey ). I'm stuck with cameras and a company that flat refuses to improve or even answer simple questions. Arlo wont even talk to me and I was coming to them looking to spend $1000. read more

requested to cancel subscription and they would not refund the annual payment because they had already charged my card. they dont care about the customer read more

Horrible customer service and they share your/our data with third party companies and the government. I finally chat with a robot which writes that I am "not entitled to live agent support", what?! I am a customer who purchased 2 door cameras and who has questions and issues with the products, why does that make me "not entitled"? With this communication "wall", I was never able to fix the problem and it took too long to be able to return the product. This is a company which commits fraud. read more

Not surprised to see such poor reviews on this company. Their products and services do not work as advertised and their support is non existent. After needing to ensure my son was safe from being kidnapped again I went all in with Arlo....massive regret as I cannot trust the products or system to work properly. read more

Awful customer service. They play the auto-renew cannot be cancelled even on Day 1 scam game. read more

I would stay far away from Arlo. I have been with them for many years (looking for alternative). One thing they like to do is force an inferior upgrade to their app...taking away key features. Making the experience and interface far more complicated. I originally signed up because of the free 7 days storage, though I hear that is gone too (unless one is grandfathered in with older devices). I suspect they will dissolve away eventually. And their demise will be self-inflicted. read more

This company is committing fraud. DO THEY EVEN EXIST??? I have a $6385.88 charge on my debit card from them that I have disputed with my bank. I've tried to call them but there is no contact number and the chat is just reputative jiberjabber. I thought they would want to know someone is purchasing services or what ever they do with a compromised debit card. I'm beginning to think maybe they are the ones. The bank said that got approval they then attempted a second charge for the same amount Sorry Arlo I'm no paying your rent. Beware. read more

Arlo Technologies - Security Systems Near Me - Carlsbad, California

Don't purchase Arlo products. I had 4 Arlo cameras. In addition I purchased solar charges from Arlo for each Camera. My reward for being a loyal customer is steady increases in my monthly fee to Arlo. The last increase was from $12.99 a month to $19.99 a month. I cancelled my account and will probably throw my cameras and solar panels in the trash. I've recently ordered some superior cameras ( more features and better quality videos, ) that have NO monthly fee. Good Riddance ARLO. Anthony G read more

Don't forget to try their bbq ribs and mac and cheese combo, it's the best! My family's favorite spot.

Regrets: My first Arlo cameras were ok, I liked them enough to buy 3 more pro 4 (2k). The monthly subscription was higher than I liked but doable. Believing the monthly price would be stable I bought 3 Ultras (4k). First problem was the 4k not so great, not much if any better than the 2k. Definitely do not recommend the Ultra cameras. Then They upped their prices, with my plan going to nearly 10 bucks more. At 20 dollars a month I would have never began Arlo. There are Much better brands and services out there. My 1 star is because of the 4k quality and the subscription price. ty read more

I purchased two Arlo Security cameras - wireless and solar. I have had nothing but problems with them. The biggest problem is that the cameras disconnect often. And, they do not even reconnect automatically. I live in a rural area, so my internet connection has regular interruptions. Even though my local WiFi is working, the cameras disconnect. I talked with Arlo customer support and they said that the cameras would not be available if the internet was down - if Arlo could not see the cameras neither could I. I have called Arlo customer service several times with different issues and concerns. All of the calls have taken over one hour each, being passed around. Each time, I needed to provide my account information. The software / application for my computer is problematic. It is difficult to use and is not user friendly. There is no documentation nor help. I would recommend anyone considering Arlo cameras to look elsewhere. read more

Cameras are good but good luck trying to reach customer service...you are direct to use the app and again... good luck trying to get customer service! read more

There is a reason for all the 1 star reviews. Stay away from this company. Please do yourself a favor. Customer service is horrible, cameras always disconnect and even when you shit off certain notifications it still sends them to you. read more

STAY AWAY. The cameras go off line randomly. The annual fee is over $200 if you have more than one camera and plan to do any real monitoring with the cameras. The customer service is horrible. You cannot speak to anyone and you get booted offline during long unsuccessful chats with their support. Was a customer for almost 10 years and decided to remove all cameras and switch systems. It is amazing that they are still in business. read more

Worst camera system ever.. i hear something outside i go to look and wont connect to camera.. later on i get notifications that theres movement .. go look and it was an hour ealier when some one was breaking into my truck.. and the video is so low grade cant even see nothing but squares.. worst quality system ever do not buy read more

i have arlo camera for a long time but find the assistance and customer service an avoidance of any personal interaction i recently wanted to install a new camera in another location and to get an anwser if i needed a new base is still impossible to get a call or feedback on i would never recommended getting this system as it is not well know or serviced by electronic or security vendors or geek squad personnel read more

Filled out two support tickets in the app, they never showed up as pending. Went to the website to find a phone number, to only find that you can start a live chat or request a call. So I started a live chat. I have been sitting in it for over 20 minutes with ZERO interaction. So I decided to request a call option.  Screen says "Your phone call request has been received. Our support agent will be with you shortly. Estimated Wait Time: 3 mins"  it's been over 15 minutes.   When I went back to my app, I saw a ticket was finally there saying I requested a call, but my wait time?? 5,998 minutes.  Almost FOUR days. Giving up, I x'ed out of the website and was asked if I would take a survey-- oh you bet. Completed the survey with all the above information... hit submit... SHOCKER... a window pops up "bad thread"... so I can't even SUBMIT a negative review! I will be shopping for new cameras this evening and canceling my subscription. read more

the fee keep increasing, they sell all my information to another company call next year or something. I have tried to contact them many times but no one help to response and help me to canceled the plan even all cameras are dead now. Bad company and bad customer service. Not safe to use this company read more

Customer service is terrible. They absolutely had a great product and they got so greedy that will not survive. No customer support even when you pay. read more

The DIY installed equipment generally works fine - have had some wifi connectivity issues now and again. Had numerous interactions via phone, email and chat with customer service agents. They know only the basics and will inevitably tell you to reboot the security system or your modem. Big, big time suck. Bottom line, system is fine but only giving two stars due to very poor customer service. I think this is par for the course among nearly all the DIY home security equipment providers. read more

Don't purchase Arlo products. I paid $9.99/month 12/2021, then increased to $12.99/month from October 2023, and further increased to $19.99/month from February 2025. They never informed for increasing monthly fees. In addition, the camera picture resolution is poor. Their customer service is teribble, and phone number is useless. read more

There is no phone customer support. Ever since they stopped taking phone calls the customer service has gotten worse. And it's not just me. Look at reviews all over the internet. Their customer support is now garbage. Congrats Arlo on losing another customer. read more

Absolutely the worst customer service EVER! you cannot talk to a real agent and i have spent over an hour trying to cancel an account to no avail! Door bell has an awful delay in connecting and once i switched back to Ring it connected video is 2 sec! Arlo sucks! DO NOT PURCHASE! read more