...Its why they get your credit card before doing any spraying...Robin (the office monster) has cancelled our 90 day service warranty (ONE DAY into the warranty) after payment and service. Cha-Ching we got your money!
YEP and there are moths still around the areas they decided THEY WOULD NOT Spray.
After dealing with two other pest control companies I found these people. Given the positive ratings here, I can only assume that the service tech we got is not the same OR the service tech just decided to treat us poorly!
Communication is everything! DUH. I have my own business. I have customers. I actually listen to my customers! Because they are paying me. These guys tossed aside everything I asked for in favor of take the money, run and when the customer puts up a terrible review cancel there warranty FAST! ANY excuse to cancel a binding contract will do but only after taking the customers money eh? Who does that? If your upset about a review then speak to your customer. Don't breach a contract for any frivolous reason. Hmmm first it was "I cancelled your warranty because you said your getting another company". Answer: For the termite/carpenter ant work you didn't do lady. Then the excuse was "because you didn't clear the pantry area properly". My Answer: Uhhh if that is the reason how is it you wait until the review but after you send me a zero bill. You understand digital communication is time stamped right? The review, the emails you sent me? Everything! Its called evidence for small claims court. Yep cause I work from home. I love small claims court even for diminimus contracts! Because I don't like bad service!
1. Original request: Please service our Pantry Moth infestation AND check for termites. For moths we need the whole house sprayed. Oh and we have BIRDS so we will stay in a hotel.
2. The guy comes out. I repeat the above. He checks for termites. He says they are "carpenter ants". I was shocked! I asked for Carpenter Ants servicing. He says its "another guy". He will contact me.
3. We agree on a date to spray for the moths. He comes the following week to drop some moth traps (so they can charge me). He leaves. I never hear anything about termites or the actual moth service date. I call the office when the schedule date comes and goes. Me: oh he scheduled some other date? Fantastic communication!
BTW i had still not heard about the termite/carpenter ANT evaluation. Nada!
4. The new schedule date comes two weeks later 7.31.21, because i cant find a hotel...We clear out the kitchen pantry. (No small effort) and leave for a hotel with our Birds, Cat and dog (because he is spraying the whole house right?). My last words to the service person (after handing him a bottle of Dasani) I will be back before you leave. When will you be done? Answer: 30 min.
5. I come back he is gone. (He left the water on the table two swigs gone. Who does that?). He left our door unlocked. He sent not a single text alerting me. I was dumb enough to stop at a ATM to get him a $40 tip. DUH
I later learn that he didn't spray the whole house for moths as requested. Negating the whole reason for the hotel stay). Just Imagine two adults slepping: two birds, two bird cages, bird food, cat, liter box, cat bowls, cat food, pug, pug food, pug bowls and a pug leach, through and over sold hotel. Just Imagine! For an unnecessary ONE Day local hotel stay PLUS pet fees $240)
Yep
Nope
When I flipped out and posted a negative review, the genius behind this (tell the customer anything, then do nothing but get there credit card), motley group of thieves, emailed me that she was cancelling my warranty (I guess she is mad about my poor review). Her latest excuse was that we didn't properly clear out the pantry. That's because Robin, I was clearing out the other rooms you decided you were not going to do. Of course you are canceling my warranty Robin you have my money now eh.?
I was always hesitant about giving all these pest control companies my credit card. There answer: "its to protect us". Sadly, there is nothing to protect the poor consumer from unprofessional thieves. Well except small claims court. read more