1. ARK Basement Services

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Pitcairn, PA

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ARK Basement Services

1.8 (5 reviews)
Open • 8:00 am - 8:00 pm

Services - ARK Basement Services

Moisture control installation

Moisture control repair

Environmental abatement

ARK Basement Services Photos

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Dr Dry

Dr Dry

(8 reviews)

Overbrook

Amazing work. I use them on all my concrete jobs now and wouldn't trust it w anybody else. They…read morego above and beyond with solid pricing.

I had scheduled an appointment. On day of appointment, 45 minutes beforehand I get a text to…read moreconfirm. Half an hour before appointment I get a phone message to confirm. Both times I was on the road driving home for scheduled appointment and could not respond. I got home 15 minutes before appointment and confirmed by text and returned phone call of technician, Chris. Chris was snippy and seemed to think sending me a request for confirmation only on day of appointment and only within 45 minutes was satisfactory and my not responding right away had him snippily ask if i was still interested because now because i didn't respond 45 minutes before appt he can't be there til 1.5 hours later than scheduled appt. What the hell? In my experience confirmations are NEVER last minute. They could easily have confirmed yesterday. Since I am on time for appointment, they want to find a cop-out excuse to be late? No, thanks. Poor attitude, late confirmation request, and no on-time appointment trying to blame me, the client? Hell no. Plenty other businesses. Oh, and, to boot, Chris I found out, is the owner. Nice... Update: to the owner Roberta's ugly response?, I say tell the truth. Trying to reach me for a confirmation 45 minutes before the appointment as the only time you try to confirm and expecting an immediate response? Why not just assume it IS a go at that point since the tech should be on his way by then. And Roberta saying in response that tech was going to only be 15 minutes late? Not true. Chris said he was going to be 1.5 hours late. Instead if 3pm he was going to be closer to 4:30. So the call for confirmation wasn't even to confirm, just to say he would be late, very late after first admonishing me for not being available for a very late confirmation request 45 minutes before scheduled appointment. Why, oh why would they begin to presume that a day-of confirmation 45 minutes before appointment being answered within a half hour AND before appointment time is unacceptable to them? What planet do they live on? Again, other businesses exist.

ARK Basement Services - waterproofing - Updated October 2026

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