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    Aquaguard Systems

    4.1 (9 reviews)
    Open 8:00 am - 4:00 pm

    Services - Aquaguard Systems

    Foundation repair

    Foundation replacement

    Moisture control installation

    3 More Services

    Moisture control repair

    Waterproofing installation

    Waterproofing repair

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    Arbuckle Waterproofing - The ancient cord they used for a jack hammer, left plugged into a regular outlet after they left for the weekend

    Arbuckle Waterproofing

    (4 reviews)

    MUST READ: so this will not even breach the surface of the stuff from these people!! As a quick…read morebackground, We are currently renters and this job was set up through the landlord. We will be purchasing this home however. The first day they came, they entered my home without knocking-and every day after that. Left trash in the yard. A week goes by-their hours are arrive between 8-9 am, leave by 12-2pm. I text and ask him if he can tell me about what they are doing before they head out because we will be buying the house. He told me "the scope of work was in the contract the landlord has." Umm-ok. I didn't bring it up again as he made himself clear-talk to the landlord if you want to know. During the weekends they were gone. I needed to go downstairs to do laundry-this is where the FUN really began. they had never turned any lights out and they had been on the whole week. I should have checked that myself. When I went downstairs I found out real quick they took the support out from under the stairs leading down! I went downstairs and was immediately SMACKED in the face with what smelled like old urine and sewage! There is a Pittsburgh toilet down there right under the steps, out in the open. We were told by landlord the toilet needed fixed before we ever used it. The Arbuckle's never asked me about it, but they used it. who knows how many times-they never flushed it and it sat there for days-I couldn't believe I didn't smell it upstairs because it made the whole basement smell! I cannot express enough how absolutely disgusting this was! When confronted he said "I take blame for the toilets, I'll tell my laborers not to use it" umm-ok and who is going to clean it?! Clearly not them! -The pathway to my laundry was riddled with tools, trash, and best of all an old-old electric plug box thing that was lying on my wet basement floor that is known for flooding. It was lit up and an extension cord was plugged into it, while it was plugged into my ceiling?! Only a picture could really describe this-I unplugged both. This is what they used to run the jack hammer. My basin sinks were clean when they got there, were now filled with tools and debris and garbage. They did not clean them up when they were done. Remember when I asked if we could discuss what they were doing down there and he replied with "it's in The contract". It came off kind of rude for no reason. I never expected to hear from him and Then THIS happens: when he texted me back about the toilet, he texts that after I asked him about it and after he sent his response, he "tried" to talk to me-let me explain: the door inside my home that leads to the basement-I locked it because I did not like how they entered unannounced. I have dogs, obviously he's aware of this. In his text he said he tried knocking on the door and every time he did the dogs started barking, he called my name out and no one answered. My first thought-nobody heard you over my dogs barking-hmmmm-ok. As he would have heard, they bark a lot-you learn not to react every time. Why didn't he just call or text me? Then tells me that he got my son's attention (who was home from school sick that day and happened into the kitchen to grab a snack), I don't know how long Arbuckle tried to get attention this way. This is the first I'm hearing of this (this happened a couple days prior to him texting me about it). He says he had my son come into the basement and he explained what they were doing and asked him to tell me and followed that with several question marks in the text-as in, he should have told you... what's the problem with this you wonder? My son is 13 years old and Autistic-not just I tell people he's autistic to explain away behaviors or get weird attention-he is actually diagnosed with Autism. He doesn't recall things well. this is absolutely not ok! How incredibly unprofessional. A complete stranger to take my child down to the basement and talk to him like an adult? I can keep going, but this last part was by far the worst!!! Now it's been approximately a month or more since they "completed" the job. Come to find out they took the cord for one of the dehumidifiers (there are two-it's that wet down there) and along with a second extension cord (two extension cord plugged together) plugged it into a regular outlet-NOT a GFI outlet and then plugged into the sum pump thing they installed!! Fire hazard much? They put cement on one half of the basement floor and did not smooth it out or seal it. the water that was originally seeping up through the floor is now seeping up through the cement and now over a month later is still covered in wet spots, They put the vinyl type of sheeting stapled to the walls, the kind of stuff that maybe goes behind the wall? This goes beyond poor customer service and poor craftsmanship. Overall...disturbing. I'm still processing everything!

    Scott and his team were outstanding. I needed extensive waterproofing done in my basement which…read moreincluded a cement block wall rebuild. I had 3 estimates and chose Arbuckle since Scott was the only one who estimated my job at the best price. I would absolutely recommend him at 5 stars!

    Dr Dry

    Dr Dry

    (8 reviews)

    Overbrook

    Amazing work. I use them on all my concrete jobs now and wouldn't trust it w anybody else. They…read morego above and beyond with solid pricing.

    I had scheduled an appointment. On day of appointment, 45 minutes beforehand I get a text to…read moreconfirm. Half an hour before appointment I get a phone message to confirm. Both times I was on the road driving home for scheduled appointment and could not respond. I got home 15 minutes before appointment and confirmed by text and returned phone call of technician, Chris. Chris was snippy and seemed to think sending me a request for confirmation only on day of appointment and only within 45 minutes was satisfactory and my not responding right away had him snippily ask if i was still interested because now because i didn't respond 45 minutes before appt he can't be there til 1.5 hours later than scheduled appt. What the hell? In my experience confirmations are NEVER last minute. They could easily have confirmed yesterday. Since I am on time for appointment, they want to find a cop-out excuse to be late? No, thanks. Poor attitude, late confirmation request, and no on-time appointment trying to blame me, the client? Hell no. Plenty other businesses. Oh, and, to boot, Chris I found out, is the owner. Nice... Update: to the owner Roberta's ugly response?, I say tell the truth. Trying to reach me for a confirmation 45 minutes before the appointment as the only time you try to confirm and expecting an immediate response? Why not just assume it IS a go at that point since the tech should be on his way by then. And Roberta saying in response that tech was going to only be 15 minutes late? Not true. Chris said he was going to be 1.5 hours late. Instead if 3pm he was going to be closer to 4:30. So the call for confirmation wasn't even to confirm, just to say he would be late, very late after first admonishing me for not being available for a very late confirmation request 45 minutes before scheduled appointment. Why, oh why would they begin to presume that a day-of confirmation 45 minutes before appointment being answered within a half hour AND before appointment time is unacceptable to them? What planet do they live on? Again, other businesses exist.

    Aquaguard Systems - waterproofing - Updated May 2026

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