I rented a condo from Jason Mayer for 7 months. Everything was great until my lease was up. Gave my…read more30 day notice only to be told they "never received it." So I sent another one. So I was stuck in the condo for another month at an increased rate. I have been out of the condo since March 2017 and am still waiting for my deposit. I have called numerous times, left voice messages and sent text messages. I have not heard one word from Jason. This is one very unsatisfied customer!!

Jason Mayer was amazing. He was the local connection for the temporary housing company CRS that…read moreworked with our insurance company after we had a damage to our home. CRS was taking a long time to locate local housing that met our needs. CRS had us meet Jason at a potential property, this property would not work for our situation, but within a day after we met him for the first time had found multiple properties. Jason started to look for places for us, had set up other properties for us to look at and helped arrange everything to move the process along to get us into a temporary home just in time, so we had a place to celebrate Christmas! He worked with the home owner and their property management company, cleaned the place, set up all the utilities (power, water, garbage, cable, internet.) By far Jason was the easiest part of our entire ordeal, he was able to relieve us of so much weight that had been on our shoulders since we were not able to continue living in our own home. Jason Mayer has helped us by relieving a lot of stress from our very stressful and drawn out process of getting our home repaired so we can move back in.

Karla at Blue Fox is extremely professional and a pleasure to work with. Always very responsive and…read moreeager to help.

I am extremely dissatisfied with the level of customer service I have received. Despite being a…read morelocally owned company, the communication experience has been consistently unfriendly and inaccessible. I am looking for rental for my older grandchildren that are moving to Tuscon Area. My primary concerns include: - Lack of Accessibility: No one answers the phone, and neither emails nor calls are returned in a timely manner. Relying almost exclusively on electronic communication is highly frustrating. - Over-Automation: Your email responses feel overly automated, lacking the personal touch expected from a local business. - Poor Handling of Feedback: The responses to reviews--which I believe are handled by Amanda--frequently come across as condescending. Rather than taking accountability, the company offers excuses or justifications for negative experiences. - Taking advantage of younger adults seems to be trending in some of these reviews as well. This needs to be studied and reviewed. It is mind boggling that a locally owned company would be so out of touch with the locals again based on the reviews I have read. While no company is perfect, superior businesses distinguish themselves by taking accountability and working to mitigate and resolve conflicts. It is clear from the volume of negative feedback that the company's approach is the common denominator in these issues. Take responsibility and actively mediating these situations to reach a resolution.

Offers great costumer service, staff is welcoming and friendly. Awesome management company!read more

MAGA grifters. uncompromising, gaslighting, unhelpful, and misleading. unvetted maintenance.read more

I originally found Genesis Real Estate Management here on Yelp when I was looking for someone to…read moremanage my properties in Tucson, and I'm really glad I did. Specifically, Lemonie has been great to work with. She's very responsive, easy to communicate with, and does a great job finding tenants quickly. This past year has been especially difficult with storm damage and having to replace a roof during monsoon season. Since I'm out of town for work, I was worried about how everything would get handled, but Lemonie really stepped up. She coordinated with multiple contractors, stayed in contact with my tenants, and handled everything professionally. She made what could have been a very stressful experience so much easier for me. I really appreciate having someone I can trust to take care of my properties when I'm not there. Thank you, Lemonie, for everything you do for me and my tenants!

I've lived in a house managed by Genesis for seven years now…read more The two times that I've had issues with appliances, not working Genesis has failed to handle the situation with any sense of urgency. I sent a message on July 20 about my Oven not working and did not get a message back until September 1 As far as customer service goes, this is a complete fail on their part. I would not suggest this company to take care of your property.

This company represents an HOA where are used to live for years…read more They had no problem violating my rights as a dues paying homeowner when one of their employees blatantly lied about me. An attorney told me should have filed complaints with Attorney General's office, BBB and file against their attorney with Legal board. I would never willingly do business with them. They are the Worst!

I have lived in and next to Villas West in Green Valley for almost 5 years now and seen them go…read morethrough a lot of work to maintain the units and deal with internal issues. Things got a lot more professional as first residential took over and there was a clear track to what was going on for the HOA - I believe the point person for communication is Liliana Ortega - she is multi-lingual and that is a huge benefit for homeowners in southern Arizona. I wish you luck. thanks Mike Heimbuch

With Susie Sheehan and Tim Stoner being licensed realtors sworn to a code of ethics, I felt…read moreconfident leasing through them. After adhering to all the requirements of my tenancy, I am distressed to see that they let the landlady, Aileen Loranger, help herself freely to my $2000 security deposit, instead of upholding the lease: I had agreed to pay for a professional cleaning which came to $350, leaving a balance of $1650 due to me. I had also paid a non-refundable $350 pet fee at the beginning of my 16 month lease: I received $774.55. When I called them, Susie in particular was hostile and argumentative, while Tim was dismissive that they go with whatever the landlords want. I reminded him that I had called him when I first arrived to occupy the residence about the extensive tile floor looking dirty like an army had been marching around. He just said it had been cleaned and I realized that this was decades of ground in grime and wear. The landlady added $555 for this. I sent him photos of the condition of the floor from his own rental listing and received $277.72 without any comment. This was half of the $555.45 but there is no justification for me paying anything for a floor that should have been refinished before I moved in and had to live with this. I was charged $220 for "landscape clean-up" with Susie asserting shrilly that landscaping was my responsibility. Well sure, to keep the plants healthy, but this was for a lovely vining plant with flowers cascading down the wall. It flourished during my care and Aileen wants to charge for whatever amount of trimming suits her. Furthermore, my lease states that the security deposit is for damage, no coverage for landscape clean-up. $110 was charged for some maintenance assessment, something about a light bulb (two had started to flicker at times, looked like an electrical issue) and removing a worn surface for discard. Again assessments, light bulbs, etc, are not damage that would qualify under their leasing contract. The $350 pet fee was plenty for adding to the worn surface before they threw it out. I would also like $500 returned for the week before my February 22 arrival. This was slipped in at the last minute, with Tim saying they start leases only on the 1st and 15th, an outrageous rip off.

I recently applied for a property with Long Reality Oasis Property management Tucson Az. While…read moredoing a in person phone and verbal interview i was asked about a issue with a past property i had a rental issue with. After i replied to the question, Tim Stoner seemed to be satisfied with my answer and was in concideration of my response. I was also credit challenged and had no hope of being approved through traditional approval practices as well. And within just (Minutes) i was approved for my rental application. Ultimately i call this rental forgiveness and was given this second chance through Tim Stoner at Long Reality (Oasis) Property management Tucson Arizona. After moving into my beautiful rental i had only been there a few days and i locked my keys inside my guesthouse and called Tim Stoner immediately at 5:00 pm. Well Tim was so very understanding and went out of his way and dropped everything and came straight down within minutes to let me in. In today's market rental agents are never this understanding or willing to go to these lengths to help residents and won't make the time to do such things. I am (62) years old and never seen someone be so Kind, Considerate, Understanding and Caring towards a resident. I highly suggest to anyone wanting to get approved for a rental to come to Long Reality (Oasis) Property management Tucson, for approval. Results may vary. Rick Lyon Thanks, Oasis. An extremely satisfied Resident.

Amber has helped our family for many years as a property manager and then real estate agent. We are…read moreout-of-state clients, and she made managing and selling our property totally seamless. When she put our property on the market, her staging and design skills made it look better than when we first bought it (even in the offers people commented on how well it showed). Amber is trustworthy, talented, and we just can't recommend her highly enough.

From the owner: Our professionals are here to help you find a home you love! Whether you are buying, selling,…read morelooking for a rental property to live in, or are looking to rent your property to others, we are here to help. We are a full-service real estate and property management office servicing the Tucson area including all the outlying areas of Midvale, Rita Ranch, Vail, Sahuarita, Green Valley, Oro Valley, and Marana.

Well, thank goodness my year of renting from this company is over. It really wasn't anything…read morespecific, I just never felt valued or appreciated. As a paying renter, I expected to be treated with more respect. We had a couple of issues with paying our rent, once being told that the company never received it, and also mistakenly being told once again we didn't pay, when the money had already been withdrawn from our bank account. To remedy this issue, I thought it would be wise to hand deliver them our checks, but no one was ever in the office when they said they would be. This was extremely frustrating, and as a paying tenant, I felt a major lack of respect. When it came down to receiving our security deposit, we were charged for things that we did not break, things that were already issues when we first moved in. If you don't care how you're treated, this is the property management company for you!

Run FAR, FAR away…read more We were looking at renting a place. Every time we had questions, they were impossible to contact. We'd call five or six times before hearing back. When we asked questions, Sophia responded rudely. We couldn't even get a sentence in without her insulting, rude responses. Is she actually TRYING to make sure places stay empty? I would rather live in a cardboard box than be in a place that Sophia manages. She's rude, condescending, and completely uncooperative -- to people who were interested in giving her money to rent a place! Don't work with these people. No matter how good the place looks, it's not worth it dealing with even one phone call with Sophia. Run.

This review is specific to Juan Miller and Cari Rascon. Juan…read moreMiller is personable and exceptional in his work, often going above and beyond to ensure that all issues are addressed. Cari Rascon is by far the best property manager I've had the pleasure of dealing with so far. She handles all issues promptly and professionally while still maintaining a level of personability, which is refreshing. Both Juan Miller and Cari Rascon are valuable assets to the Fort Lowell Realty company. Thank you Juan and Cari for all that you do.

I have been here at Craycroft Commons for going on 10 years now, when the property was 55 and over,…read moreno smoking, no pets. This year the property has turned itself upside down with the property manager, Ana Consuelo, the "Onsite" and tenants who have decided to mount surveillance cameras on the property. I fully understand Ring cameras and camera bulbs, but personal surveillance cameras covering the property as seen by my photos. What happened to personal privacy? All this starts with Property Manager, Ana Consuelo who does not care about the property nor the tenants living here. She has never visited the property to see how the tenants are doing. One meeting a month would be nice to see how the tenants are doing and listen to any grievances. The "Onsite", who Ana Consuelo hired, is not doing her job. The plants in the courtyard are slowly dying as she waters when she wants, as seen by my photos. I will be posting once a month on how this property is going, as I yearn for the old days. In closing, I would appreciate if management would replace Ana Consuelo and the "Onsite". Thank you... NEW ITEM WITH PICS... One of the tenants moved a pot directly in front of another tenants door. From pot to door is 15 feet. Would this classify as a fire hazard? Should tenant who moved pot be charged for endangerment? So much drama at this apartment complex now.

We both purchased and sold a house with Veronica's help. She is thoughtful, knowledgable, thorough…read moreand dependable. When we first bought a condo in Tucson we were living in another state, Veronica was willing to facilitate contractors' access to the condo so that all repairs could be done before we moved. This was after we closed and most agents move on. We purchased the condo with Veronica's help with a FaceTime tour! When we sold the condo several years later she was also easy to work with and help make decisions on what would be needed to sell. We were able to list and close in 6 weeks. She handled the negotiations and HOA details. She is a pleasure to work with and I only wish we had an agent like her in our new location. 100% would be delighted to work with her again.

Veronica was amazing and my Christmas wish came true with my new home! She was knowledgeable and…read morethorough and facilitated great communication between the sellers and I. I recommend her!