From start to finish they delivered as promissed on time…read more The crew Eli sent out, Rashod and Kris, were very respectful and helpful. Plus they didn't rush the install even though it was cold and windy most of the time they were working. Our patio area looks great now, thanks guys.

We had a free standing pergola installed. Everything from the quote to final clean up was done on…read moreschedule. Eli was very kind and explained our options. Mike our builder/installer was incredible. On time, friendly, very talented and skilled in his craft. The pergola was built in our backyard. Afterwards everything was cleaned up. It was a bit more in price than we expected, but the quality far exceeded our expectations so definitely worth every penny.

I had AZSM connect two patio roofs with a custom 26 ft. insulated roof solution…read more Every step of the process from onsite consultation, to help with HOA approval, to final installation, was professional and friendly. I now have full shade across the entire backside of the house, and couldn't be happier with the work that was done.

Excellent Sales, Poor Workmanship, Ignored by the Company…read more I found AZ Shade Masters at a recent home show and was impressed with their presentation, product, and information about pergola options. I obtained bids from four firms and AZ Shade Masters provided a detailed and competitive bid for my planned 4K Aluminum pergola. Unfortunately, the installation is where things went sideways, and AZ Shade Masters ignored my concerns: 1. White caulk on the roof is visible from ground level - The installer advised "I" can fix this by painting the caulk with matching spray paint, but it may take several coats. 2. Closer inspection with a ladder revealed caulk haphazardly applied with drips left wherever they fell. 3. Frame beams were cut too short, and gaps are filled with wide beads of painted caulk. 4. Metal shavings were left in the rain gutter along with a metal scrap cut to allow water drainage. 5. Gussets of unequal length were accidentally installed requiring the correctly sized shorter gusset to be replaced to match the longer to avoid leaving exposed holes in the posts. The installers had the design plan in hand but suggested they could install my pergola however I wanted. I stressed several times they should follow the plan and was forced to correct them when they attempted to deviate (for example: eliminating gussets when they were to be included and sloping the frame beams instead of installing them level). One even suggested I was "OCD" for insisting they follow the plan. (I DID accept one of their suggestions and shortened the pergola height by six inches which was a solid recommendation). After discovering the caulk issues, I texted photos to both my salesman and the company manager. I also left voicemails and a message with the showroom. I connected with the salesman who advised some aspects of the caulking are "normal" but not all and he deferred to his manager for any remediation. I have heard nothing since from AZ Shade Masters. While the crew was personable, installation quality leaves much to be desired (the photos speak for themselves). I should note the installers have the customer sign a form that there are no concerns after installation is complete. I signed as I was largely satisfied and the pergola looks good at first glance, but closer inspection reveals issues not apparent from ground level. These issues combined with the lack of response from the company prevent me from recommending AZ Shade Masters.

My experience was fantastic! Working with Kevin and Mario was great. Kevin came to review the…read moreprojects we had timely and thoroughly. We got the quote and scheduled a timeframe to begin the install. Mario came out and put up the poles first and then about a week and a half later came in to complete the install as discussed. He was very professional and fun to interact with and took pride is his work. He appeared to be almost as excited about the job as we were. This is the type of folks you want handling a big job. We have a couple more items to be done at a later time, but we will most definitely be using them again. Side note, we live in an historic district home, and we have neighbors interested as well. The work compliments the historic design. Great experience and thanks again Kevin and Mario!!

We purchased three retractable screens for our patio from Kevin. The screens are completely framed…read morein with a bottom bar. Kevin has been fabulous to work with and it has been the best purchase we have ever made for our home! It was a bit expensive, but worth every penny!! We now love our patio and can use it day and night. We had to stay inside when we were getting eaten alive by mosquitos. Next we found out our daughter was allergic to bee stings, so we stayed inside. If it wasn't mosquitos or bees, it was the evening moths flying around our heads. The screens allow us to control the amount of sun, heat, wind, and stop the flying bugs and crawling critters that came onto our patio and into our house. We love sitting outside in the morning on our shaded patio. We can now dine outside without annoying pests. We regularly open our patio doors for fresh air. It has been a fabulous way to enjoy the outdoors and expand our living space. Kevin is a meticulous contractor and we could not be more pleased with his product and service. Highly recommend!!!

All Pro Shade Concepts is the epidemy of what a company should be! Every single person who we have…read morehad the immense pleasure of working with from scheduling to installation are absolute gems! I have never in my life experienced such amazing customer service! Not to mention that the product is top of the line! FAR SUPERIOR than the other companies products I had come out. Thank you Eric, Ben, Ray, Nora and EVERYONE else who worked on our project! You're the BEST! Don't waste your time looking at any other shade company, call All Pro Shade Concepts! Ya, I know, that last line sounded like a commercial, but I'm serious! You will not regret it!

Contacted them for shades for our patio. Salesman Mike O, came out to house took measurements and…read moregave pricing. Shades arrived in 6 to 8 weeks. The install crew led by Eric and his team of Brandon and Jolly were excellent. The install was over two days, as we were waiting for the remainder of order. They always showed up on time, and left job site clean. Not the cheapest , but materials and workmanship appear to be quality. These were just installed, so I will do an additional post if problems develop. Would recommend.

The best compliment to any business is being a repeat customer - I'd be happy to have Greenheart…read morePergolas work on my house any time! We contracted Greenheart Landscapes for a large, complicated backyard project. One key piece was a patio cover extension over newly installed pavers. We are very pleased with the final results. Our patio basically doubled in size and now features recessed lighting, a stylish outdoor fan, and a TV, all ready for our next party. What I really appreciate about working with this team is that not only is their craftsmanship top quality, but they also come prepared with thoughtful recommendations and options that fit your lifestyle. It's also a benefit that they work closely with the landscape team, allowing them to better coordinate installation timelines and other aspects of the project seamlessly. During the project, we had our roof redone (poor timing on our part), which resulted in a lot of dirt and debris falling off the house. In spite of that, the Pergola team were absolute professionals, accommodating the roofing team and ensuring everything went smoothly. Thanks again to Irene, Dagney, Mike, and the whole team for being so communicative and responsive - helping to make our backyard come to life!

We had Greenheart Pergolas install a privacy wall and i t turned out great. We worked with Dagny…read moreand he's the NICEST guy. You're in a better mood 5 minutes after talking to him. We never felt pressured or rushed. They maintained a clean work area and everything was in perfect condition when they left. Pictures show post-installation as well as after we hung temporary vegetation while we train live vines up to the grates. We will definitely hire them again.

On a whim last September my husband and I stopped in to investigate the possibility of upgrading…read moreour backyard. We knew kinda of what we wanted and just wanted to see what was out there. We met with Cindy. She listened. Then Russell came over to introduce himself. What I wanted was a one stop shop. I got it. Selected patio cover, travertine pavers, shades. Arranged for an onsite inspection with Russell and got a price. We requested drawings for the HOA and they were delivered electronically. January 6, 2021 was start date & completed by January 20, 2021. We did wait 4-5 additional weeks for shades which we knew about in advance. Kudos to Cory the GC. No surprises. Shot out to all the installers Justin & Tyler for the education and top block install. Note: We asked Cindy that we wanted a start date that would get all the demo & installs done in a row. That happened. Now with a broken arm that keeps me at home - that space is a welcome addition! THANKS

I purchased a Napoleon Bar b que off the floor in October. They delivered it to my patio already…read moreput together. After examining it, I realized there were bolts, and many parts missing. I immediately called the store and reported the missing items. I was told the parts would be ordered and someone would get back to me. I have since called 4 or 5 times and was promised it would be taken care of. Now, they don't even return any of my calls.

My with Royal Covers was positive from beginning to end. I…read morenever felt rushed or pressured to buy. I met with Peter who came to my house, gave me an estimate, and helped me figure out what sort of cover I wanted. He also helped me easily arrange financing for the project through a se one party. Jonathan worked with me to find a day for installation. And my install team, led by Preston with the help of Chris and Tim, were top notch: polite, professional, and easy-going. What most important? I love my 15'x17' lattice pergola! I highly recommend Royal Covers.

We were very happy with the options and price Royal Covers gave us for our patio cover. The colors…read morematch perfectly with our house colors, and even my neighbor who sees it over their fence commented on how pretty it is! The whole process was smooth and communication was great. We loved that their electrician came to put in the ceiling fan that we purchased seperately, and ensure that everything was to code. He and everyone else was great to work with and very respectful of our home.

We had a custom alumiwood pergola installed in our back patio area. The guy was very helpful with…read morerecommendations for color and appropriate size for our patio/yard. Very happy with the price, quality, and the outcome! I would say the only area for improvement would be if someone looked at the HOA paperwork or gave more measurements with consideration to what the HOA would need. We had to measure a few more things for the HOA to approve.

Once these guys get your money they have no more concern for you. There is no warranty on weather…read moredamage, which would be the only reason something would happen. Got work done less than a year ago. Wind came with no support whatsoever. I called and asked for a quote from the insurance company but never received one, nor did they come by. But when they had not received their money for the initial installation of the product, they stayed on course. Kinda disappointed that literally I had no support or warranty after the initial install. They could have made it clear that there was no warranty on weather or nature damage. The standard industry warranty is 5 years, and now I need help; there is no support. I want everyone to BEWARE if you do business with this company. Then when they initially installed the product I had to force them to do it the way I wanted it done. The product is good quality. But the warranty, support afterwards, and customer service leave a lot to be desired. I hope this is passed on to management P.S They have blocked people from reviewing on google so what that say about them?

Timothy and Blaze are an absolute excellent team. Very friendly, polite and respectful!read more

On time with a great product. The crew that installed the motorized patio shades communicated…read moreextremely well - I always knew what was going on. If they ran into an issue, we discussed the solution and proceeded. Everyone I talked with was friendly and professional. I will recommend them and would not hesitate to use Shade by Design in the future.