I had AZSM connect two patio roofs with a custom 26 ft. insulated roof solution…read more Every step of the process from onsite consultation, to help with HOA approval, to final installation, was professional and friendly. I now have full shade across the entire backside of the house, and couldn't be happier with the work that was done.

Excellent Sales, Poor Workmanship, Ignored by the Company…read more I found AZ Shade Masters at a recent home show and was impressed with their presentation, product, and information about pergola options. I obtained bids from four firms and AZ Shade Masters provided a detailed and competitive bid for my planned 4K Aluminum pergola. Unfortunately, the installation is where things went sideways, and AZ Shade Masters ignored my concerns: 1. White caulk on the roof is visible from ground level - The installer advised "I" can fix this by painting the caulk with matching spray paint, but it may take several coats. 2. Closer inspection with a ladder revealed caulk haphazardly applied with drips left wherever they fell. 3. Frame beams were cut too short, and gaps are filled with wide beads of painted caulk. 4. Metal shavings were left in the rain gutter along with a metal scrap cut to allow water drainage. 5. Gussets of unequal length were accidentally installed requiring the correctly sized shorter gusset to be replaced to match the longer to avoid leaving exposed holes in the posts. The installers had the design plan in hand but suggested they could install my pergola however I wanted. I stressed several times they should follow the plan and was forced to correct them when they attempted to deviate (for example: eliminating gussets when they were to be included and sloping the frame beams instead of installing them level). One even suggested I was "OCD" for insisting they follow the plan. (I DID accept one of their suggestions and shortened the pergola height by six inches which was a solid recommendation). After discovering the caulk issues, I texted photos to both my salesman and the company manager. I also left voicemails and a message with the showroom. I connected with the salesman who advised some aspects of the caulking are "normal" but not all and he deferred to his manager for any remediation. I have heard nothing since from AZ Shade Masters. While the crew was personable, installation quality leaves much to be desired (the photos speak for themselves). I should note the installers have the customer sign a form that there are no concerns after installation is complete. I signed as I was largely satisfied and the pergola looks good at first glance, but closer inspection reveals issues not apparent from ground level. These issues combined with the lack of response from the company prevent me from recommending AZ Shade Masters.

Kevin to the rescue! We recently had issues with power…read moreoutages, and some power washing done on our home, getting it ready for painting. For some reason after all that, we couldn't get our window shades to go up so the painters could paint around them. A call to Kevin and he came right away and ran through everything and got them opening and closing again, ready for the painters. Thanks Kevin, you are a lifesaver!

My experience was fantastic! Working with Kevin and Mario was great. Kevin came to review the…read moreprojects we had timely and thoroughly. We got the quote and scheduled a timeframe to begin the install. Mario came out and put up the poles first and then about a week and a half later came in to complete the install as discussed. He was very professional and fun to interact with and took pride is his work. He appeared to be almost as excited about the job as we were. This is the type of folks you want handling a big job. We have a couple more items to be done at a later time, but we will most definitely be using them again. Side note, we live in an historic district home, and we have neighbors interested as well. The work compliments the historic design. Great experience and thanks again Kevin and Mario!!

All Pro Shade Concepts is the epidemy of what a company should be! Every single person who we have…read morehad the immense pleasure of working with from scheduling to installation are absolute gems! I have never in my life experienced such amazing customer service! Not to mention that the product is top of the line! FAR SUPERIOR than the other companies products I had come out. Thank you Eric, Ben, Ray, Nora and EVERYONE else who worked on our project! You're the BEST! Don't waste your time looking at any other shade company, call All Pro Shade Concepts! Ya, I know, that last line sounded like a commercial, but I'm serious! You will not regret it!

Quality, great customer service, and I love the custom look! You won't go wrong with this company!read more

I put out multiple requests for quotes to get a 10' x 15' pergola installed in our backyard. Can't…read moresay enough about our experience (even if it's taken me this long to finally write the review). Dagney was awesome from start to finish and we could not be happier with how our Pergola turned out. It provides the optimal function for our backyard. Their attention to detail and recommendation on how to run the slats to provide the most shade/get the most bang for our buck was greatly appreciated. Double bonus was getting shade in our master bedroom based on location. Pricing was better than I could have expected, but really it was the customer service and dedication that is the reason I highly recommend using this company!

The best compliment to any business is being a repeat customer - I'd be happy to have Greenheart…read morePergolas work on my house any time! We contracted Greenheart Landscapes for a large, complicated backyard project. One key piece was a patio cover extension over newly installed pavers. We are very pleased with the final results. Our patio basically doubled in size and now features recessed lighting, a stylish outdoor fan, and a TV, all ready for our next party. What I really appreciate about working with this team is that not only is their craftsmanship top quality, but they also come prepared with thoughtful recommendations and options that fit your lifestyle. It's also a benefit that they work closely with the landscape team, allowing them to better coordinate installation timelines and other aspects of the project seamlessly. During the project, we had our roof redone (poor timing on our part), which resulted in a lot of dirt and debris falling off the house. In spite of that, the Pergola team were absolute professionals, accommodating the roofing team and ensuring everything went smoothly. Thanks again to Irene, Dagney, Mike, and the whole team for being so communicative and responsive - helping to make our backyard come to life!

On a whim last September my husband and I stopped in to investigate the possibility of upgrading…read moreour backyard. We knew kinda of what we wanted and just wanted to see what was out there. We met with Cindy. She listened. Then Russell came over to introduce himself. What I wanted was a one stop shop. I got it. Selected patio cover, travertine pavers, shades. Arranged for an onsite inspection with Russell and got a price. We requested drawings for the HOA and they were delivered electronically. January 6, 2021 was start date & completed by January 20, 2021. We did wait 4-5 additional weeks for shades which we knew about in advance. Kudos to Cory the GC. No surprises. Shot out to all the installers Justin & Tyler for the education and top block install. Note: We asked Cindy that we wanted a start date that would get all the demo & installs done in a row. That happened. Now with a broken arm that keeps me at home - that space is a welcome addition! THANKS

I purchased a Napoleon Bar b que off the floor in October. They delivered it to my patio already…read moreput together. After examining it, I realized there were bolts, and many parts missing. I immediately called the store and reported the missing items. I was told the parts would be ordered and someone would get back to me. I have since called 4 or 5 times and was promised it would be taken care of. Now, they don't even return any of my calls.

My with Royal Covers was positive from beginning to end. I…read morenever felt rushed or pressured to buy. I met with Peter who came to my house, gave me an estimate, and helped me figure out what sort of cover I wanted. He also helped me easily arrange financing for the project through a se one party. Jonathan worked with me to find a day for installation. And my install team, led by Preston with the help of Chris and Tim, were top notch: polite, professional, and easy-going. What most important? I love my 15'x17' lattice pergola! I highly recommend Royal Covers.

We were very happy with the options and price Royal Covers gave us for our patio cover. The colors…read morematch perfectly with our house colors, and even my neighbor who sees it over their fence commented on how pretty it is! The whole process was smooth and communication was great. We loved that their electrician came to put in the ceiling fan that we purchased seperately, and ensure that everything was to code. He and everyone else was great to work with and very respectful of our home.

If I could leave at zero I would. My parents had previous work done on their awning in 2021. I…read morecalled them to repair it 2 weeks ago. I called several times and they never answered. I left several messages they never called back. I called again days later & they answered. They had someone go out and give me an estimate and I was told they could get to it on a certain day, that day came and went with no phone call. I called the following day to find out when they were going to get out for the repair. The woman who answered the phone said she had no idea. NO IDEA? What? There is no communication between the front, the workers and the customer, whatsoever. A little back story, when they had previously worked on my parents awning, they put in the wrong size of screws. So it had been going on for years, screws falling out but my Dad would just screw them back in. They would work their way out again, which was a constant thing but it had been too long since they did the work for my Dad to bring it to their attention. (I didnt live in AZ in 2021 so I had no idea this was happening almost weekly). When they came to do an estimate, they admitted that they put in the wrong size screws 5 years earlier. Now it's time for them to do the actual work.And then they don't show up, then they say it's going to be a another week before they can get to it. I wasnt happy about that but was going to take that appointment anyway, he interrupted and said " you know what, to make it easier on everybody I suggest you go find someone else"! They didn't want to deal with my issue and that they're really not making any money off of my small job, just go somewhere else. In the meantime, its been 2 weeks of waiting for them to show up, now I have to start the whole process over. Needless to say, I was shocked that a company would tell me to go somewhere else because they didn't make enough money on my job or want to deal with the situation, but in midsentence of trying to respond, he hung up on me! Mesa Awning does not stand behind their work. Word-of-mouth can be the best advertising and/or the worst advertising. I would never go to this company ever again and I will tell everyone I know not to use Mesa Awning. I looked at some other reviews and apparently the communication hasn't gotten better in 5 years. Also they dont clean up after themselves which is a big turn-off for anyone. Do yourself a favor and go elsewhere for your awning needs!

Had a new patio installed. Mesa installed a patio about 15 years ago and now a second one on the…read moreother side of the house. We needed fascia board replaced and they came and removed the original patio and then came back and reinstalled it. The work was completed in just a few hours.