Love Aritzia but really despise having to make a return. The girls at this store act like you are a criminal or personally taking money out of their pockets when you try to return something I'm like chill girl... this item just didn't work out. It's gonna be ok. I think they need to work on softening their approach instead of immediately barking, "DO YOU HAVE THE RECEIPT AND THE CREDIT CARD AND ARE ALL THE TAGS ON BECAUSE OTHERWISE WE CANT RETURN SO" as people approach the register read more

I do love the staff here, they are really attentive, and will add in recommendations to your dressing room (though I'm a lot more conservative, but appreciate the thought). The dressing rooms are rather interesting, in that you have to step outside to view yourself in the mirror -- not a fan of that (at all). I shopped here over the summer and picked up a bunch of excellent white tees, but honestly, they all shrank after just one wash...so I'm not sure I'm sold on the clothing quality! read more

Contrary to what the other reviewers say, I had a wonderful shopping experience at the SoHo location, as well as the new Midtown location. The sales ladies were very helpful. One of the sales associates helped me with sizing and helped me pare down the selection to the best pieces - those that would have most longevity. This is the best store for mid-priced, well-fitted, good quality basics and trendy items. Here's why: ARITZIA dresses, shirts, coats, jackets, jeans, are nicely styled, well made from good materials, and the fit is for ME, a smaller, thinner frame. This brand is for women who actually wear 0 and 00! The SIZING RUNS TRUE TO SIZE. Comparing ARITIZIA to other brands... ZARA: Best selection of outerwear, and great trendy pieces but EVERYTHING RUNS BIG - BLOUSES RUN LARGE, LACKING FEMININITY, NO FITTED WAIST...YOU MIGHT AS WELL WEAR A PAPER BAG AND CALL IT A DAY. BANANA REPUBLIC: Sizing runs big. Styles are DOWDY. CLUB MONACO: Sizing runs big. Styles are MONOTONOUS. UNIQLO: Sizing runs true to size. Styles are ANDROGYNOUS Now to compare ARITIZA to other fast fashion such as H&M and Forever21 is a bit unfair, after all these two retail at a lower price point. Nonetheless, here's what I think of them: H&M: Sizing is true to size. Styles are TRENDY. QUALITY IS CHEAP. Forever21: Sizing is true to size....if you are still in your 20s. Styles are TOO TRENDY. QUALITY IS TOO CHEAP. You're gonna want to throw that sweater out before the end of the season either on the basis of it being out of style, or it fell apart at the seams. Bottom line: ARITIZIA rocks! They know what they're doing. read more

Never pick up their phone! I was told by the corporate store to contact this store as they were the only one showing having an item in stock. I called and called and no one picks up. Even the corporate store said they did not pick up for them. You would think someone could email this store to get in touch with me. Especially since I was spending guaranteed money. read more

Wow just had the most stressful shopping experience ever at this location. I live in the neighborhood and always shop in soho. I went in on Sunday afternoon with my headphones in with the intention of buying a dress. Is it a crime to pick up a few items and browse while you make up your mind?? I had no less than 10 different associates come up to me for a fitting room. I'm the kind of person who just wants to shop unbothered and honestly have never felt so bombarded. I think having your headphones in is a universal sign that you want to be left alone. I ended up buying a dress bc I liked it and planned on buying something but even checking out was such a stressful process. Although I love the clothes I wouldn't return to this store. read more

I cannot stand how there are no mirrors in the individual fitting room. Additionally, I HATE how there is always 1 salesperson standing by the communal mirror in the fitting room and COMMENTS on each outfit you try on. Seriously? I don't need to be judged. Even if the comments are positive, it is just really condescending. Also, the line by the cashier is always a little out of whack. My last visit, I was standing in the "slow" line and 2 or 3 people who lined up behind me paid before me b/c they were in the "fast" line. I wish they could just police this better. Huge pet peeve of mine. Anyway - on a POSITIVE note, the clothes here are gorgeous and always in style. I feel like they do a good job of having items at every price point. There was a gorgeous blazer I liked and there was 1 version for $89 and 1 better quailty for $180ish. All depends on what you want to spend! I find that refreshing. I will continue to buy here b/c everything I've purchased at Aritzia (was first introduced in Vancouver many years ago) has lasted me forever. I'll pay for the quality. Now if only they could put mirrors in the individual fitting rooms... read more

I've finally come to the conclusion that Aritzia is like the one bad, unhealthy relationship that I keep subjecting myself to. It's a store that I've been visiting since the original location opened in Vancouver, initially because it was the trendy place that all the high school kids went to if you wanted to be Something instead of Nothing. Nowadays, it's another expensive store with nice clothes that actually carries my size, full of annoyances that I'm vaguely happy to put up with for the sake of not swimming in fabric. There are a bunch of criticisms with Aritzia all over the board. Sister has consistently pointed out (rather rightly) that the clothes are hugely inflated in price for the style and quality that you're getting. My greatest annoyance is the deliberate placement of mirrors outside the changing room stalls, so the attendants can gush over how lovely you look. The salespeople at this particular location seem to be uniquely overbearing, judging from the one who kindly set up a room for me, then followed me around the two floors making pointed suggestions about what I should try on next. Having said all that, I still escaped with a cozy reindeer sweater which was too cute to pass up, and I'm still yearning for a sleek cashmere coat with a high collar and a badass attitude as soon as I put it on. Sigh, Aritzia. I feel like I will never quit you. read more

I went into Aritzia yesterday looking for a few specific things, a blazer, a leather jacket, and maybe some work pants. I had always passed by this store and wanted to check it out; their window displays are really pretty. The sales ladies were at first very friendly and helpful, taking my things to a dressing room so I wouldn't have to carry around too much at once. By the time I got to the dressing room however they had loaded it up with tons of other items I did not pick out. Not only was the dressing room full of clothes that had been "selected for me," but there are no mirrors in the dressing rooms! You have to put things on and come out into this big communal room to look at a mirror. The woman helping me actually stood right outside of my room the entire time I was there and made comments about everything I tried on. It was completely claustrophobic. There were a few things I liked, but once I realized that EVERYTHING I tried on was 100% polyester, I was completely turned off to paying more than $100 for anything of that low quality. When I wanted to leave, I felt so incredibly pressured to buy something by all of the women there, I had to pretend to put a few things on hold in order to avoid facing them. This was the polar opposite of my idea of an ideal shopping experience. What a complete waste of time. read more

I do like the clothes here but I would have to say their sales tactics are a bit too much. I have had sales girls that were nice and others that had way too much opinion. I guess another thing that irks me is that there are no mirrors in the individual dressing stalls. You know its because they want you to walk out and then you have sales girls commenting on your clothes and offering to bring you other clothes and you weren't planning on trying. I just like to shop in peace and not feel like i'm being followed around and scrutinized by sales girls who think they are fashion icons. One sales person was particularly rude and wouldn't get me a smaller size, stating that it's meant to be worn loose. Ok, but shouldn't I get to decide how loose I want to wear my clothes? I was so annoyed I just tried on the clothes and then went home to make the purchase online. That rude girl was not getting any commission from me. read more

I've been to the canadian stores and I have to say, I like them better but then again, I know that i can expect sporty items and some hairy sweaters or thick jackets. at the nyc store, im confused. is it anthro? j crew? why are these things so expensive? im afraid to touch it.. touch it.. oh phew.. it's only 60$...for a long sleeved tee. oh ok, i guess i can afford that. the sales girls are annoying. one was kinda sweet (red head) but other ones make comments " ohhh that looks sooo good on you.." really? it was ok. made my be-hind look a little chunky and my legs stumpy.but, the color was nice.. meh. read more

Thanks Emily for being awesome. You can tell the people here and happy at work. Great shopping experience.

Pros: 1. Well organized 2. Clean 3. Well stocked Cons: 1. The Communal Mirror in the dressing room. I asked why there weren't mirrors inside the dressing rooms and I was so unhappy with the 2 separate responses I received. "Umm, I don't know" "The company's been doing it for 25 years." 2. The sales associates are standing in front, behind, on the side of the communal mirror commenting. Is this really necessary? Is it necessary to have everyone stare at me while I try an outfit on? 3. I found the sales associates to be aggressive in their sales. It was too much. read more

Affordable well fitting clothes but my GAWD it's like swimming with sharks with these aggressive, thirsty, desperate, cat fighting sales associates. You can't walk 2 feet without a landslide of phony compliments, followed by "can I start you a room". Or just randomly trying to make the worst small talk in the world followed by "is someone helping you?" Literally it was so uncomfortable to shop. I wanted to scream at the top of my lungs "BITCHES LET ME SHOP!" This is why I HATE shopping read more

I don't usually write a review for retail stores, but I just really enjoyed my experience here that I had to write a review to praise their wonderful employees, especially since there seemed to be some bad reviews on the sales girls below.. Because we don't have Aritzia in LA, I always get excited when I see Aritzia, just to look around! Well, during my recent visit to NYC, we had lovely dinner around the corner at Balthazar but two LA girls in their night-out-attire who didn't expect the crazy windy + cold weather were totally caught off-guard by the temperature drop. We had too much time until our dinner #2 reservation and couldn't walk too far with our 5'' heels, so we decided to run into Aritzia just for some warmth. Well, you know that always leads to some looking around and picking some items you didn't know you wanted! Well, the sale ladies were ALL sooooooooo friendly, but not overly pushy to make us uncomfortable. I even met someone who actually lived right by my neighborhood and she was extra kind with offering to order from another store & shipping for free! And another girl was calling so many stores without a complaint to look for that pair of shorts for me AND even the cashier was super friendly, giving us some tips and advices on city! Whoever said New Yorkers are not nice sure need to go shop at this location ;) read more

From the perspective of someone who works in retail, I find the customer experience at Aritzia to be rather overwhelming. Somewhere along the line, they've instructed their associates that good service equals touching base with every single customer that walks by to ask if they can start a fitting room. On my most recent visit, I counted 4 different people that approached me about starting a room. Having to repeat that you're "just looking" or "somebody already did, thanks" multiple times is tedious. When you're finally ready to try on, you're ushered into a communal space with a massive mirror. This is clearly a retail tactic to leave customers no choice but to parade in front of the associates "oohs" and "aahs" in hopes that they'll guilt you into the purchase. They will literally fawn over every piece you try on- at one point I had on a pair of mid rise trousers that were visibly ill fitting and sized incorrectly and one of the attendants starts gushing about how "fabulous" they were. It feels really inauthentic and uncomfortable from start to finish. All in all, I learn how to effectively coach my store employees to properly read our customers from interactions like the ones I have at Aritzia. This isn't a boutique space, it's fast fashion in a large warehouse. You simply can't expect associates to follow a sale through from start to finish when traffic is so steady. The clothes are mass produced and trendy enough that women will buy them sans the compliment barrage. I opt to get in, buy my basics and get out. read more

Oh, oh, oh, I love it! I was dragged in here by some friends when we were shopping in SoHo... I previously wasn't excited about it, because I thought everything would be too small, or not my style, or expensive. WRONG! Okay, it is a little pricey, but no more so than Urban Outfitters or Topshop... And that's just what it is. All of the cute stuff from Urban and Topshop with the hipster junk weeded out, with some All Saints stuff thrown in. Very cute clothes, very good quality (I know quality clothing, I'm a costume student), and the same price you'd pay at any other similar chain. By the way - I'm what the industry definitely considers plus-size, and I had no trouble finding clothes here. However I don't normally have trouble shopping in many "straight-sized" stores, if that helps. read more

I LOVEEEEEEEE THIS PLACE! I swear the quality is awesome, the prices are pretty good considering the quality. my whole wardrobe seems to be filling up with their stuff! I've gotten gifts here, and my friends have become obsessed with this place as well. Pros- awesome clothing, great basics, perfect trendy pieces and gorgeous knits. When the store goes on sale- It's HEAVEN! easy to return items. staff is so fashionable and knowledgable ! cons- sales associates can be a little over bearing .. But they do work on commission. overview - IF YOU HAVENT SHOPPED HERE, What are you doing with your life?!? GO NOW! Edgy, yet timeless pieces that last! Tip- try STUFF ON! Lots of things look " basic" on the hanger.. But the fits and shapes of the ITEMS ON THE BODY, is what really makes this place stellar. I always go for the " wildfred " brand, it's my fave. read more

LOVE LOVE LOVE Aritzia. I cannot believe that I have walked past this store so many times in the past year. After Googling the company, I found out that this is the first Manhattan location but they have tons of these amazing stores around the world. The brand is beautiful, soft and sophisticated all at the same time. TIP: Buy something soon and register in their database. They are having a secret sale (which I'm making un-secret!) Once you are in the database and have made that initial purchase; the whole store is discounted for you for the next week. If you request a sheet; they will give you a breakdown of the discount by brand. ARITZIA is my new favorite store! read more

The store is fine- clothing is overpriced but they have great sales, the employees were nice, and they have complimentary (and delicious) espresso beverages on the second floor. I am giving three stars because when I was checking out I was asked for my email. I asked if I was going to end up on a mailing list and was reassured that they only wanted it to send me the receipt. Well who was on a mailing list the next day?? I know it sounds minor, but that's my private email address and you lied to me about how it would be used. Although I immediately unsubscribed I'm sure it will pop up again in the future like every other annoying mailing list. read more

Clothing had some pretty good style, good prints, fits hit or miss, without seeming too cheaply made and without charging crazy prices. Maybe not everything in the store will be to your fancy but it makes my "worth a look" list for the pieces that are. People seem to think the service is overbearing? I guess I can see that for some of them, but I thought the girl with silver hair, I think her name was Carlie, was cognizant of how shoppers want to be treated and made sure to facilitate a good experience and was really friendly. She was really helpful, hard-working, and smart. I can tell these things. She should be promoted. read more

I love everything they sell. But several things for visitors to beware of 1) prices are outlandish for the quality, 2) they have one of the worst return policies in retail and at their price point, they really should update their policy (seriously read the return policy before you check out at the counter), 3) you may experience buyer's remorse after you walk out of the store because of #1 and #2. 2 stars because their items are so cute, there's something for everyone, and they carry XXS for all you petite ladies out there!! read more

Worst return policy! Are you kidding? How is this company going to last in a market where even good retail companies are struggling? Wouldn't accept a return in store for my online purchase because I payed through paypal? Are you kidding? There are so many options, with more interesting, better quality clothing, with 30 day return policies, free, easy shipping, returns, and none of this BS! Never again will I use this company! read more

Best shopping experience! This is the first time I shopped in person at an Aritzia store and I can say I'm definitely coming back to this store specifically. Faith helped me out with everything and she was actually the best. I was a little nervous about trying things out in the shared mirror space but she made it the best and most fun experience. That's the type of customer service that everyone should provide and I will come back to shop just because of her !! Thanks Faith see you soon read more

I'm so glad we finally got an Aritzia - a flagship, at that! After years of looking at pretty images online and seeing what bloggers got, I can actually see things IRL and buy them. I am not really into the 1F - it is at H&M/F21 quality, but you might find something worth your while. I prefer the 2F where their house brands are. Definitely pricier, but the quality is much better. Props on them for staying true to the sale timeline even though they'd just opened. The sales people can be overbearing (but upbeat and helpful); it works in your favor when you intend to buy something. I got some lovely things during the first markdown. They didn't make it to the second markdown. Most dressing rooms don't have mirrors and the ones that do - I had trouble with the curtain closing fully. Good thing it was pretty empty. read more

Eh, Aritzia is ok. I wandered in for the first time today and wasn't overly impressed by anything. The store itself is nice with its wood & iron accents. But the clothes I thought were shapeless. And shapeless to me just means unflattering. So why spend the $ on shapeless clothing? Maybe it's just the season's style... so I'm not ruling it out entirely, but I'm not rushing back anytime soon either. read more

Aritzia is basically an expensive version of Forever 21. The clothes are a little more nicely put together but I have similar clothes that I have seen in both stores. The clothes are awesome and has trendy stuff as well as nice stuff I could wear to work. I ended up getting a very awesome turquoise blazer that is so soft! The thing I didn't like was that the whole place was placed on sale and then a sign at the check out said all sales are final. So they were basically making it so you couldn't return everything. The sale was also only between $5-$10 marked off, nothing "Sale" worthy. Fun store to check out and you may even find some great things! read more

Serving up Canada couture! Great spot for everyday casuals. If you love Anthropologie but hate it when the fabrics fall apart, you'll appreciated Aritzia style and quality. Super laid back. Great service, good sales. read more

I've been to the SoHo store several times and always have a very good experience. The customer service is genuinely friendly and helpful rather than overbearing. The clothes are beautiful and always presented well. No matter how crowded the store, it always looks neat and organized. Yesterday, Lindsey helped me out and ordered an item they didn't have in store. And everyone on staff wears masks the way masks ought to be worn, which made me feel very comfortable. read more

4.5 stars. Loved this location, but the clothes were a little less my style and far more New York. I have a more laid-back sense of fashion (Santa Clara location, wsup?). The shop before the shop is on the 3rd floor and they are building their flagship on the first and second floor. Everyone working there was really nice, and were helpful. The location of this place is really cool--you can look out the window and see the streets, which I think is nice. If you really like Aritzia, you should definitely pay a visit to this location. read more

0 stars for the staff/customer service, seems to be a theme for all Aritzia locations...maybe being a mean girl is a requirement. I wanted to exchange a coat for another color but it wasnt available so I decided to return it...while placing my item on the counter, the paper bag rips and falls on the floor. Tell me why giggles and snickers were necessary from the staff? Ohmahgah her bag totally fell like, how mortifying! Are we still in high school? You can def feel a clique vibe there. Skip the shop, I'll be spending my money elsewhere. read more

Can't stress this enough - PLEASE put mirrors in your changing rooms. I don't want to try on your clothes and then walk out of the room in front of 20 people to see what it looks like. I promise you, people would buy more things if they could probably try on your clothes in privacy. read more

I was walking around aimlessly, when I wonder into Aritzia. I remembered thinking to myself, hmmm, what happened to Banana Republic? Anywho, I started looking around. They have a lot of trendy stuff. I picked out a nice blouse that was peach and see through (everything seems to be see through nowadays.) and a black shirt that would go very nice with jeggings. I love the service and the girls that walk around offering to help me. I usually like to walk around and ignore the sales but they were so nice, I couldn't say no. Forever 21 also sell the same type of clothing, but Aritzia's clothing is higher in quality. read more

I used to go to aritzia a lot but the last year's design was really not that impressive. It's very creative sales strategy of their sales associates keeping asking you if they could get you a dressing room, and when you are ready to try them on you realized in the fitting room there are some outfits the sales picked up for you based on the style of the clothes you picked up, it was very nice but I also felt awkward if I ended up not buying any of the 10 pieces I've tried since I'm pretty picky. But Naomi is so cute, every time after I asked for her opinions, I made a purchase. Also I don't understand why they don't have mirrors in the fitting room, you have to use the mirror in the public space. And there will be couple sales assistants telling you oh I love this dress on you and stuff. I personally have no problem checking out myself in the mirror with other ppl watching by the side. But I was just wondering why, like for ppl who are self conscious about their body, shy or whatever, is it a good idea to put no mirror in the fitting room? Will they end up buying or not, just curious about the marketing strategy. I was a big fan of Aritzia, it's elegant and the material is nice, but I really think they should improve their design and stay on top of the market. I've sit in the gym for 16 hours for the money to get the dress here, all in all I love this place. read more

This place was HOPPING! Sales staff was super friendly and helpful also - that was a nice touch. Offering to start fitting rooms and finding sizes. Gotta love that. The sizes aren't too terrible either (yay!) and there was a huge range of prices which is also fantastic to see. I got a tank top - a fancy one - for around $40. Now I'm hoping these guys open a shop in Boston... read more

Ana, sales on the floor, was super helpful in suggesting articles that I would be interested in as soon as she took a look at what I picked out. Got myself tons of great dresses, especially with their Sale that is going on right now. Win! #AlreadyDoneWithSummerShopping #SummerHasNotEvenStartedYet xD read more

I went in today only to discover my favorite associate Isabella was no longer there, sorry iI won't be back I tried other associates and they seemed almost like they were talking to me like reading from a script in other words fake trying to make a sale! read more

I work down the street from this place so I've been eyeing their window displays since they started construction. Was not disappointed when I finally stopped by. They have something for every type of girl. They have floral and feminine dresses but also button ups and leather jackets. I can tell I'm going to have a hard time budgeting with this place so close to my office! The prices are a little up there (dresses ranging from $99 on sale to $200). I ended up buying a dress (on sale for $150) and two tops (around $40 - $50 each). yes it did cost me a pretty penny but so worth it as these will work as summer wardrobe essentials! The people there are also very friendly (given that they just opened, i'm not surprised). The girl that helped me was Momo and she kept a dressing room open for me and brought the clothes to the register while I browsed around a little bit more. read more

I usually have a good experience in this shop. I find that asking for a fitting room upstairs results in a much better experience as it's less busy and hence less people staring at you when you have to come out and look in the mirror in front of the rest of the store. I've generally found the sales people (especially Ana) to be extremely helpful when it comes to advice - what looks good, what doesn't- and getting the right sizes. But I can see how the pushiness can happen as they have a per hour sales quota which I find sometimes has negative, rather than positive, results. read more

I really like this store although it is pretty pricy, shirts are typically around $50 or more, and dresses around $100 or more, coats/jackets are typically over $150. But the clothes are pretty good quality. I wear my clothes form here all the time and haven't had any issues with degrading quality. I try to shop her infrequently because of the prices but I love their clothes. Every time I go here the staff will start me a fitting room and then bring me a ton of options, based on what I am looking for. Dangerous because then I may spend more, but a nice quality of the store. The clothes are not really made for busty girls, I am pretty busty and can usual find a few things but it is a big store and you have to take your time and go through all the racks. The things I find I do love and wear all the time. read more

I just purchased from Aritzia for the first time, so I cant yet comment on the quality. The garments feel and look nice, but I haven't seen how they hold up after multiple wears and the wash. The store itself is unorganized. They have mannequins throughout displaying clothes that are nowhere to be found. I asked the staff where to find a turtleneck on a mannequin and they did not know where it was located. Annoying. They do have a great variety, but plan on spending a lot of time to find what you need in there. At one point a staff member offered to start me a fitting room and asked for my name. When I was downstairs another staff member asked if I wanted my clothes from the upstairs fitting room brought to me in the downstairs room. I waited 15 minutes for the first staff person to come to me and say "What did you have in your fitting room? pants, shirts?" I replied, "Shirts. My name is Amanda." to which she replied "Yeah well I have a lot of people I've been helping, not just you, so what exact shirts did you have?".. Maybe try to keep organized and don't offer help you cant provide. Could have really done without the attitude. My main reason for 2 stars is because of the customer service I received while making a return. I had bought a shirt for an event and upon putting it on at home realized I didn't have a bra that would work with it. 3 days later when I was in the area I tried to return it for a refund or store credit. I kept the other items I purchased. The shirt was CLEARLY not worn, I had the tags and the receipt. I told the woman at the desk my reason for returning it, and she inspected the shirt for 5 minutes before telling me she can only do an in-store exchange that same day for final sale on an item of equal or greater amount. I told her I didn't have time to shop that day for an exchange, but she insisted. I only had a few minutes to spare so I ended up grabbing a random shirt without trying it on. I just don't see how a store credit wouldn't have sufficed. This was super inconvenient and didn't give me time to purchase something that I will make use of and be able to show off the brand. I'd rather purchase similar, even nicer, clothes at Anthropologie or Nordstrom and know that I wont have to deal with these policies in the future. Its a shame because I do like the clothes here. read more