While Dr. Bory is very personable and seems competent, her staff is absolutely terrible. I am writing this after experiencing several instances. My first instance was after my second visit. I always ask for a complete and final bill and pay cash. I received my "paid in full" receipt. Then about 3 months later I get an invoice in the mail for $120. I called up to see what that was for, but no one could give me an answer, just that I owed the bill. So I went in to see the office manager, well it turned out the person putting the "final bill" together forgot to add several things. Only after having to explain several times to the office manager that "final" meant final did they remove the charge. For the next several months things seemed to run smoothly, then I needed a refill for an inhaler. I was heading out of town to Denver for a 2 week business trip at noon on a Tuesday so I called in the refill on Monday morning. I explained to the nurse that I was going out of town and that I needed to get the refill before I left. The nurse said that there would be absolutely no problem and that they would be calling me back shortly once the refill had been sent to the pharmacy. No calls all day, so I called in first thing Tuesday, at first they could not even find the refill, then when they found it there was no mention of my request. So I went in to talk with the office manager again, she made no apologies saying instead that they did not have time to process the request. By this time it was 10, still time for them to call in the refill, but no, the office manager said that she would not call the doctor, who happened not to be in, to get her permission to get the refill filled. Instead she recommended that I go next door to see another doctor who was in and could fill the prescription, but only after an hour wait and a $189 visit fee. When I kept insisting that this was not an option, she changed her story that since it had been a few months since I last saw the doctor, they could not fill it. I have had a prescription for an inhaler for the last 40 years and over the last 2 years since I had been going to see Dr. Bory. I told that office manager that I needed to hear from Dr. Bory first hand what the reason was for not filling the refill. Only the next day when I was already in Denver, did I receive a message for Dr. Bory asking a question about the refill, but no apology or explanation. At first I decided not to leave any feedback and have not done so for the last six months, but today the office called my mother-in-law (who has been seeing Dr. Bory for the last 6 months) telling her that the doctor needed to see her today, but would give no reason. When she got to the office and went in to see the doctor, Dr. Bory told her that there was no reason to see her and did not know why she was even there. read more