Arhaus sells very low quality furniture for premium price, and the worst customer service. I have spent $35k to buy their garbage and every time they deliver my furniture, they are damaged significantly again and again! It been 8 months that I'm dealing with this disastrous experience. No one even care. After multiple requests to speak with higher level people , their area manager Ed calls with a condescending tone to basically tell me "it is what it is!" Do not waste your money at Arhaus stores. Don't fall for their customer service scam. They Do Not stand behind their products. Future customers please avoid making the same mistake that I made! read more

I ordered a vase in February and they charged my credit card At that time. It is now June and I haven't received the vase. I've emailed them several times and their response is always the same stating order is in process. Finally I emailed them asking them to cancel my order and refund my money. Their response was the same "order being processed". It's the end of June and still no vase and no refund. read more

I have to agree with some of the previous reviews relating to poor customer service. They don't answer the phone, even when you try within minutes of them opening. So yes, you leave a message that's never returned. Try calling again, finally they do answer and are so rude you don't want to give them your business nor is the product I'm looking for in the showroom. Just an unpleasant experience all around. When will businesses wake up to the fact that customer service matter?!?! read more

Not I only am I pleased with my gorgeous stool, Marcee was phenomenal to work with! Best sales associate at the Tampa location!

I'm giving a two for style but zero for quality and service. I purchased a garden stool that began peeling after three months. I contacted service to learn that they only warrant for thirty days. My first and last Arhaus experience. read more

Whatever you do, do not buy a table from Arhaus. They lie to you about the surface. We spent over $6k on a Petra stone table that they promised us over and over had a protective coating on it, and that you just couldn't put anything hot directly on it. Well, even one drop of water will leave a permanent discoloration on the surface, and they will not stand by the product or do anything to help. So now I have a very expensive table with ring marks from a water glass and no way to fix it or be compensated for it. The products look great in the store and are horrible once you have them at home. Stay away from this store if you value your money. read more

I have purchased many pieces of furniture from ARHAUS: sofas-shelving-book cases-bedroom pieces-dining furniture etc. MY LATEST EXPERIENCE WAS A NIGHTMARE---I WILL NEVER PURCHASE FROM THERE AGAIN! My latest purchase was a $5000.00 sofa....not the quality I have seen in the past. Tried to work with them for months, but was unsuccessful in a resolve. Tried to resolve thru my credit card company but too much time had passed, attempting a resolve, 7 months-- SO VERY DISAPPOINTED--WILL NEVER PURCHASE NOR REFER ANYONE TO ARHAUS AGAIN! read more

I was confused about the low ratings at Arhaus. After reading the reviews, I've come to the conclusion that Arhaus is great if nothing goes wrong, but apparently a horrible mess if problems arise and you're sent into the corporate vortex of customer service. We were lucky, and our new dresser was purchased and delivered with no problems. The store is aesthetically pleasing, although a little confusing as things are spread out a bit haphazardly. We were only looking for a dresser, and needed some help locating the different dressers hiding in various collections around the store. The dresser we chose was on sale, and after some pleading, we got a 5% discount--essentially, free delivery. The piece we received seemed sturdy, and didn't have any scratches or defects. We were kept updated on our four-hour delivery window, and then later a two-hour delivery window. The delivery occurred on time, and Mike was a genius in acrobatically maneuvering an over-sized piece of furniture through narrow doors and angles that seemed smaller than the dresser, Cirque du Soleil style. Also, delivery wasn't outsourced but came in a huge Arhaus truck. Service was friendly from the showroom to our bedroom. I do agree that retail prices are high; the sale prices seemed to be a more appropriate price point. Wait for a sale, and cross your fingers that you don't get sent to corporate customer service! read more

Buyer Beware! Do not buy from Arhaus! Terrible customer service and the furniture is garbage for the price you pay. We have had our couch for 3 years and it has broken twice now. You would think this was high quality furniture but it is not. The first time the couch broke they ordered the wrong parts to fix it and had to reorder them. Which meant rescheduled appointment times. It took a long time to finally get it fixed. I could get past that one. The second time however has been a nightmare! Communication is terrible from both Arhaus as well as their technicians. They have rescheduled appointments and it takes 2 months to get a new one. We are going on 6 months now with our couch being broken. Every month that goes by it gets worse. The service companies they use do not care about taking care of costumers. The sales staff will say anything to get you to buy. We specifically chose the color fabric we have because they told us it wouldn't be discontinued. We wanted the option to add to the couch if we wanted to. Guess what? They discontinued it a year later. We will never buy from this company again. Save your money and go to a different furniture store that cares about their customers and the quality of the furniture they sell. read more

Purchased a Remington sofa and it's so uncomfortable. Told no return possible after 14 days for any reason. It takes weeks for a sofa to break in. I gave it 30 days and it's definitely not getting better. Mattress can be returned at 60 days but not a couch?!? I'm horribly dissatisfied with my expensive uncomfortable couch. Wouldn't recommend Arhaus to anyone, customer service disappears after they charge your card. read more

Would not recommend purchasing if they are going to deliver your furniture. The furniture we received was fine, however, the company that Arhaus chose to partner with for their logistics, was completely negligent. They did not properly secure their vehicle before getting out of it and the vehicle rolled down hill without any driver inside. We experienced damages to our yard and vehicle. Thankfully the vehicle did not continue to roll down and hit a child or someone else's home. This occurred roughly two months ago. Arhaus' last mile manager claimed that this would be taken care of promptly and done the right way, but after that it has been absolute crickets from them. We were passed onto the driver's insurance company and that has been a charade. Not once did Arhaus take ownership or offer any support whatsoever. I did not choose this specific logistics company, they did, so why are we left here footing the bill? This company lacks integrity and I will not be purchasing from them again. read more

We ordered a 3 piece landsbury sectional. When we first went in Dana was super helpful as we tested every couch in the show room. We came back another time and ordered with Eric. He suggested a variety of fabric and we were able to very quickly nail down a winner! The whole process was very easy. The couch was delivered today. Well, most of it. One piece was missing. I called the Tyson's arhaus and Catherine and Eric were able to locate our missing piece and it should arrive tomorrow. These things happen, and I appreciate how Eric and the team handled the issue on their end UPDATE: The missing section was promptly located and delivered, and Eric very graciously refunded the delivery charge for the delay. We've had the couch for about a year now and it has held up beautifully. Still looks new- even with the dog and the kids and most of our meals on it every day. That crypton fabric is no joke. I will 100% be ordering all my future sofas from Arhaus. read more

I don't recommend this place. Very bad furniture quality and equally bad customer service. Avoid this place!

The furniture looks nice when you go to look at it and they are great at catering to your needs while in the store but god help you if you have an issue. They won't respond to emails. I spent $16k at the store. One item being a $10k Brentwood leather couch. The cushions are misshaped and don't line up at all. (Pictures below show just one area of concern) The couch is extremely uncomfortable. I called immediately to report the issue. Sent pictures to the concierge department as well as the store manager. After 3 weeks of emails to them they responded but now won't confirm what will be done to fix the issue. And this is all after waiting 16 weeks to get my items. Unfortunately I cannot recommend you shop here which makes me sad because they seemed so great when I picked my items out. At this point I would like to return the couch. read more

Arhaus - Furniture Stores Near Me - McLean, Virginia

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Arhaus couldn't be bothered with helping me with a defective cracked broken leg on an expensive upholstered chair. Poor customer service.

The prices vary (on the same pieces) significantly. They will say the Retail price for an item (for example) is $999 and on sale for $549...and then a few months later all of a sudden the same item has a retail price of $1299 but you can get it on sale for $899. Do not trust the estimate provided for ship date....this is not going to be true. I was told 6 weeks, called after 7 weeks went by and they told me it was pushed out (due to production issues) another 6 weeks. read more

Picked up a dining table with the help of the manager, JD. Very helpful and personable guy. He apologized about our delivery experience and gave us a good deal on the table. This table was already assembled and we just took it out to our car with the help of some of the store staff. When we got home however we found that a piece was missing from the underside of the table. Next time we were at the mall we dropped in on JD and he said that he'd look into getting the part. A week later it came in the mail without drama. Thanks JD, this is how good business is done. read more

I ordered Thanksgiving dishes first week in September. Half showed up within a week. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. All the dishes I paid full price for and I didn't get to use have since gone on sale. Ugh. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. I was "disconnected" by phone 3 times. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. This is a high end store with dollar store customer service. I have spent way too much money at Arhaus over the years to be treated so poorly. The customer service is reprehensible. read more

Arhaus customer service at the store itself is worst in class. Ordered a $9K sofa November 27 and not only was it supposed to be here March 26, then they said April 26, now they say May 27. It is awful and they tell me how the sofa is made to justify keeping $4,500 I put down as hostage. The store says "call the customer service line, we are just sales people". Instead of reading from a system, they need to do research, call the factory, and provide real dates vs. fake dates that keep moving month by month. Now I have a planned party in May with no sofa. Anyone considering purchasing from Arhaus needs to shop somewhere else, worst experience ever and no resolution or escalation process. DO NOT SHOP HERE!! read more

If I would have known the date that is quoted to me by #arhaus for my sectional to arrive was a complete lie I would have went with a more reliable company. I was told my sofa would be here beginning of sept. Called at the beginning of sept and was told sept 17 it would arrive to the Ohio warehouse. I called again today to verify and I was told oct 8th. I was then told the dates they give are pretty much bogus. It's extremely sad because this would be my first purchase from Arhaus. I was expecting to purchase a lot more furniture from this company. But after this as a first impression I cannot see myself spending another dime with this unreliable company. Complete disappointment. read more

The store was beautiful and my salesman Harold Jones was knowledgeable and professional. I wou recommend him to anyone that goes there.

Buyer BEWARE on custom orders... you may receive a non-returnable item that isn't as advertised. I ordered the custom Branson Sectional back in October 2020 and just received it last week (I know that furniture orders are delayed everywhere so that's not my complaint)... I had carefully measured my room for a large sectional and eagerly awaited a beautiful new couch for months. Much to my surprise when it arrived, my husband and I looked at each other and both said "it looks so small." My heart sank as I thought maybe I'd measured wrong but a quick look at the full dimensions on the PDF I requested from customer service, compared to the measurements I was taking (pictures below) shows that the couch is over 10 inches overall smaller than advertised. The dimensions were supposed to be 108"x108" and 32" tall. As you can see in the pictures below, the couch is barely 28" tall (maybe 30" when I fluff the pillow up) and more like 104"x104". I have carefully reviewed the contract that I signed and it states that dimensions could be off "up to 2 inches" (also seems ridiculous for a $7500 couch) but I get that some custom items may have variations.... but my dimensions are MUCH further off than 2 inches. I also wanted to note that is has cheap-looking plastic feet that weren't mentioned in the description (pictured below). That was my fault for not inquiring about the material of these, but I assumed they would be solid wood like the rest of the frame. I've purchased several couches over the years from more discounted stores like West Elm and CB2 that at least have real wood legs, not plastic with a cheap wood pattern on them. I would have expected more from Arhaus. I'm giving the couch two stars because the fabric is really nice and the fill is better than other couches I've had. I just wish more than anything that I had received a couch that was the 108"x108"x32" as advertised, not 104"x104"x28" ... really disappointed. read more

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Arhaus replied on 12.14 and asked me to send an email to them. I did this the same day and still, no response from Arhaus.

Who knows if the furniture is any good or not. I signed a document that estimated 10/29 for delivery. Told last week there could be a few weeks delay. I called yesterday and was told "well, maybe the middle of January". Was told by Jennifer at Tysons she would send them an email asking for clarification and maybe get back to me in a few days. You would think that when a customer's promised delivery is extended by at least 3 months that would rate a phone call and an immediate response. It is hard to imagine worse customer service. read more

I just spent almost $8000 on some new furniture and have a question about delivery. I've left 3 messages this week and they don't even care about their customers enough to return my calls. I hope I love my furniture once it arrives, but they will never see another penny from my wallet. read more

If there was a negative 5 rating that is what I would give. Worst experience ever. Was sold a damaged couch from Arhaus and it has been over 8 months with no remedy. They lied about sending swatches, never called back to remedy the situation, were rude, and demonstrated zero accountability. When I tried to call was on hold for 45 minutes waiting for a representative. Even tried calling two of the stores and no one ever called me back. Opened a dispute with my credit card company and only then did they consider contacting me...still no resolution. The price of the furniture is not at all in line with the level of customer service. I see a number of others have posted similar complaints, not sure how they are still in business. read more

When you see that the business owner reached out following a negative review, don't believe they are actually doing anything. I emailed my information as requested in the comment and haven't heard anything, it's been two months... read more

Arhaus - Wrong love seat delivered - 4 month process. - Furniture Stores Near Me - McLean, Virginia

While I have few complaints about the quality of the furniture we have purchased over the years from Arhaus, I will no longer be shopping with them after a very poor customer service experience. My advice for potential buyers would be to purchase at your own risk. Their return policy is atrocious and they are unbending regardless of how long you've been a loyal customer. Our most recent purchase was for dining room chairs (6) and when they arrived at our home, they are not to scale with our current dining table which we also purchased at Arhaus a few years ago. We initiated a return within the 14 day return window, but they don't return fees, charge a 10% restocking fee, and charge a delivery fee to pick the items up. I asked if I could return the chairs to the store (they were not special order or custom) and I was told that they had to go back to the warehouse. After all is said and done, my mistake is costing me about $1000 that I will not be getting back. Lesson learned and they've lost a customer in the process. read more

Their customer service is awful! I had chairs that were "leather" but after time they cracked, flaked and looked so bad I could even give them away. Arhaus employees had admitted that particular chair had problems but when I sent pictures of how bad they were they might as well have laughed in my face! No sorry, no admitting what I already knew, that the material was defective. I didn't expect any credit because of the time, but I would have thought maybe something more than "material isn't covered". read more

Wish I had never ordered from this company. I have been waiting for 8 weeks for a sectional. They had originally said 8-10 weeks for delivery. I called for a status update thinking it would be delivered soon. They said it won't be ready for another 10 weeks! Ridiculous. Wish I could cancel and go with another company. Never again. read more

Horrible furniture and horrible customer service. The furniture I got was in two different wood shades, off white and light grey. I was told this is normal. The sofa I received is approx 3 inches shorter in height than the advertised specs. Never buying from Arhaus again. Should have read the rating and comments online before ordering the furniture. read more

Full disclosure, this review is strictly based on browsing Arhaus and the customer service my wife and I received in the store. The style is modern eclectic with a color palette that doesn't deviate too far from neutrals, organics, and includes industrial elements. While visiting, Tyson's corner I was lured in by the similarity to my own aesthetic preferences. We were greeted a few minutes after entering by a warm customer service representative who answered our questions and offered to answer others should they have arisen. The location is quite large for furniture store in a mall. All told, my wife and I spent about 30 to 45 mins browsing and aspiring to buy items to furnish our home. We picked up a magazine to keep browsing and will be back the next time we're in the area to visit again. read more

Sold me a scam program called worry free protection. Paid $400 at the urging of a sales person after they talked me into buying a light colored DUNE sofa. Brochure says it covers dye-transfer from dark colored clothing. Now they won't fix it. You spend $5K on a couch that you think is quality. It's not. Called Customer service (they call it concierge). They told me it's a 3rd party company and it's out of their hands. What's funny - is just about every advertisement and picture on instagram and facebook is a light couch. IT may look nice in a picture but you'll never be able to SIT on it. Ok - maybe with a white pair of sweat pants on - but that's about it. read more

My experience there and with my salesman was completely horrible from beginning to end. I ordered a petrified wood table. It has jagged edges c. I also bought the same set of chairs that were in display with that table. The chairs were painted wood chairs. I wrongly assumed that the chairs were treated wit me a coating to i Prevent them from chipping when they came into contact with the jagged edges if they es me. That was an incorrect assumption. Immediately after I took delivery of the chairs they began to chip. Over a year later I am still waiting for the replacement chairs. Every time I call I'm told they will be here in two to three weeks . That's been going on for three months now. Then I also ordered flatware but the salesperson failed to tell me they were silver plated so the minute I put them in the dishwasher they tarnished and had to be returned. I also bought a structurally defective chandelier that would never sit still on top of my table so that it was parallel but kept circling the table so that had to be e changed. The drafting table I purchased was delivered scratched and the top had to be replaced and thus morning I put my elbow in the table and it tilted almost straight down to the floor and I had to catch my brand new MacBook Pro before it crashed onto my floor. Arhaus is a disrepute company abscess I would look elsewhere for better quality furniture at a quarter of the price. wor read more

We ordered a simple pillow cover and a Christmas tree skirt (Both in stock), 2 weeks later and the order still hasn't "Shipped"...However I have been told by 3 different people that the order has shipped, but cannot provide any tracking information because the order "hasn't shipped"...When the customer service person can't provide any further information they just pass me along to the next person without any context to the issue. Incredibly poor communication and weird shipping, and still have no idea if were actually getting our stuff we ordered. read more

Just an update; don't be fooled by their replies to reviews thinking that their customer service is handling these issues. I responded to them with the information they requested using the email address they provided and it has been radio silence. Seems like it's just a tactic to make people think they care to make things right. :/ Original Review (5/26/20): Like many other reviewers, I purchased a couch from Arhaus and regret it every. single. day. If you ignore the fabric pilling (which, I don't want to spend too much time on since this is probably specific to the type of fabric I picked, which wasn't one of their standards.. although it was supposed to be "high performance"...), the couch looks great. I love how it looks in my living room. My entire living room is essentially Arhaus; the design looks beautiful, and I love it. But the love stops there. Sitting on the couch is SO uncomfortable. After a few months, the support from the cushions where you use them most is gone. It's like sitting on the wood frame. I'm so incredibly disappointed that I fell for this "quality" furniture line they give you, when really I've had MUCH better couches from Rooms To Go for less than half the cost. Do NOT buy your couch here- you're wasting your money. As far as my other pieces, I feel like I really just (over)paid for the design. The coffee table I have already is losing it's finish (and my husband and I are OCD about using coasters), so I'm not convinced this was made well either. All in all, I like the look, but the quality is severely lacking. read more

Thanks to Patti's great recommendation, we just ordered the beautiful Bryden sectional. She is awesome to work with and will provide you with great guidance. read more

I looked for months for the correct sectional for our new home and finally found something that we liked in October of 2016. We waited 10-12 weeks for the couch to come in, only with black ink to be stained into the bottom of the fabric, all around the bottom skirt. After calling/emailing a handful of times, I finally reached customer service, who FINALLY agreed to send me a new couch as I did by the warranty, it took another 10-12 weeks to get the 2nd couch in... in April 2017. I Received the second couch, WITH STAINS!!! They offer no discount or even return phone calls. So I have paid about $5,000 for a couch I've never even seen yet! It's almost July 2017 now and I haven't gotten an email or phone call back! This company is as disgraceful as the tarnished goods they keep sending! #worthless The stains draw attention instead of our new home. Still waiting on that call back! RUN! read more

I purchased a cowhide rug 2 months ago. At that time Arhaus charged my credit card for 1/2 of the cost of the rug. After two months that went by with no updates from Arhaus i called to find out where it was. They said i would have it in a week once i called. It finally arrived dirty, written on, and the wrong rug. i then wrote to the concierge email and their response did not include an apology. Awful customer service They have really gone down hill. read more

Buyer Beware: I purchased 4 "SPINNAKER OUTDOOR SWIVEL CHAIRS" for my covered patio in Florida. The swivel is failing on all the chairs. The supervisor of Arhaus Concierge just told me that I should have been bringing the chairs indoor every time it rained for a warranty claim to protect the mechanism from the elements. These chairs are over 100 lbs each!! Every time it rains....in Florida! If this was explained to me at the point of purchase I would never have bought outdoor chairs that I had to bring inside. Do not waste your money with this company. As you see from other reviews, Arhaus fails in the customer service department. read more