Ahh, Argos. I have fond 80s childhood memories of flicking through your catalogue, circling what new Transformers and board games I wanted Santa to bring me. Fast forward to 2016 however, and it's time to take off the rose tinted glasses and see what you have become. This ultra modern Argos feels like some Argos executives got drunk in an Apple Store one night, stole and handful of iPads and ideas, and tried them out in the bustling metropolis that is Halbeath Retail Park. The store sure looks purdy, but misses the mark on so many levels.
The new ordering system is part Argos, part Apple, part Starbucks, and an epic fail. Attempting to use my first name does not make excellent customer service. Smiles, eye-contact, maybe a little small talk, pleases and thank yous, apologies for delays make customer service. Why do I have to stand around for 10 minutes when there's no-one else buying anything for my order? Why are there several members of staff standing around doing nothing? Why are they not away looking for the cheap plastic kettle I want to buy from you? Where do I pay? Why, when I eventually get my kettle, is there no attempt at an apology for the delay, or anyone telling me to enjoy the rest of my day or even smiling as they hand over my purchase? Who knows, and who cares, I won't be back, well, unless the kettle breaks down that is... read more