Thomson's has now moved to the outskirts of Dunfermline - next to the retail park to the north eat…read moreof the town. The new store is much lighter and airier than the old one. It is on two levels and has a cafe area for customers. We visited between christmas and new year looking to buy certain furniture. The salesman was very convincing about their prices being the best. However we decided to look around and visited a competitor nearby. I am glad that we did as we found the same furniture on offer at almost five hundred pounds cheaper. A lesson here to always look around. Apart from that i have bought several items from Thomsons and have always found the service to be very good - especially the carpet department. I believe that thomsons which was once a family store has now been taken over by another local much larger department store which is a shame really as it just means that there is less chance of being able to find something different in the are

Rubbish quality and customer service from the maker and seller…read more Within months of buying a recliner the seat settlement reached and probably exceeded the 30% expected "natural settlement". The chair was repaired but within 6 months the new seat had also collapsed. I complained to Lay-Z-Boy and Thomsons World of Furniture and I got blanked as if it was my fault for buying one of their products and had the hard neck to suggest I pay them more to fix their product's inherent fault. Lay-Z-Boy knows the failings in their quality of products and yet they insist it's normal. I would suggest that nobody buys one of their products.

This shop is now known as Instore, and the bargains are still there to be had. Not the place I'd…read moreshop for clothing personally, but its there. There's lots of good offers on kitchenwear and pet care, as well as snacks and sweets. Instore is always the place to pop in for seasonal paraphinalia, as you can imagine the shop is bursting at the seams with Christmas decorations just now, with nearly all under £1, making it a great way to stock up on lights and baubles without breaking the bank. A great placve for stocking fillers, especially sweets and chocolates. This store is always heaving, especially on Saturdays, so be prepared for long queues.

Next is one of my favourite high street stores but this shop on the High Street is a poor offering…read more Its too small really to offer much of a selection and in recent months to compensate for this they have tried to cram as many extras in as possible, such as homewares, meaning there's even less in the way of space. The lift is situated right at the back of the store, therefore those with buggies (heading to childrenswear on the first floor) have to weave through the jungle of crammed ladieswear and homeware to reach the lift. Its a bad store design and doesn't allow for much choice to be on display. Having said that, the staff are lovely and do their best to keep the shop running smoothly and in a professional manner.

New Look offers a range of fashion clothing for women and also men an children. In days gone by New…read moreLook was a cheap and cheerful outlet for fashion clothing but the prices have crept up in recent years. However, the footwear range is still excellent value for money and they offer a variety of styles and designs. They stock a large selectiion of jewellery and watches which are very affordable and right on trend. Sometimes I find the sizes in New Look are a bit of a hit or miss, and usually I have to try each thing on in a couple of sizes in order to get the best fit. Overall if its fun fashion you're after then this is the place for you - the quality isn't always there though for the price that you are paying. Sometimes the clothing is a bit thin and cheap looking.

So a couple of days ago I dropped my partners laptop and deemed it to be completely unfixable…read more Desperate to replace it I was looking for something quick and simple so that I could get it that day. I came across the Argos website and found the perfect laptop and they were giving an option to take it out in credit on a store card with 6 months no interest. I would never normally take credit but being just after Christmas and a completely unexpected expense I decided to opt for the credit and pay it off in full next month. I researched it thoroughly on the internet and was told by the website and many other people that the credit check would take ten minutes in store and I would have my laptop today. I tried to reserve the laptop I was interested in and even though pickup at Dunfermline Halbeath was an option for some reason it would always default back to Dunfermline High Street store and say it was unavailable. In the end I ended up trying to buy another laptop as it kept saying the one I wanted was out of stock. The website ended up reserving three of the same ones for me... What a hassle. Anyway I went to the shop straight from work and I found the shop to be really impressive looking. Everything is done on ipads and it looks really modern and urban inside the shop. I checked on the ipad and found the laptop that I originally wanted it and reserved it. I explained to the girl on the desk that I had 3 reserved and she said she would cancel them... Im still getting emails saying that they are waiting for me to pick them up, despite her "cancelling" them. I asked if I could take it out on credit and the sales assistant brought through my laptop and bagged it up. She said it would take 10 minutes and my credit check would be done. I then filled out the relevant forms. I have never met a ruder sales assistant in my life. Everything was thrown down on the desk instead of handed to me and she really couldn't care less about serving me. When asking me to sign my name she practically threw the pen at me. I was then told that the credit check takes 10 day... Not what I was expecting!!! I said that if I had known I would have just not bothered as I could have just paid cash in full elsewhere and her reply was just 'Oh! Okay then,' even after just telling me it takes 10 minutes. None of the staff looked interested in the slightest and the shop just felt unwelcoming. Id just go elsewhere!

Ahh, Argos. I have fond 80s childhood memories of flicking through your catalogue, circling what…read morenew Transformers and board games I wanted Santa to bring me. Fast forward to 2016 however, and it's time to take off the rose tinted glasses and see what you have become. This ultra modern Argos feels like some Argos executives got drunk in an Apple Store one night, stole and handful of iPads and ideas, and tried them out in the bustling metropolis that is Halbeath Retail Park. The store sure looks purdy, but misses the mark on so many levels. The new ordering system is part Argos, part Apple, part Starbucks, and an epic fail. Attempting to use my first name does not make excellent customer service. Smiles, eye-contact, maybe a little small talk, pleases and thank yous, apologies for delays make customer service. Why do I have to stand around for 10 minutes when there's no-one else buying anything for my order? Why are there several members of staff standing around doing nothing? Why are they not away looking for the cheap plastic kettle I want to buy from you? Where do I pay? Why, when I eventually get my kettle, is there no attempt at an apology for the delay, or anyone telling me to enjoy the rest of my day or even smiling as they hand over my purchase? Who knows, and who cares, I won't be back, well, unless the kettle breaks down that is...