Ok... let's start off this review with:
This is the Boots I frequent the most often because it has the best selection/prices. So for your every day Boots needs - it's likely a safe bet and well worth a visit.
Does it mean that should the zombie apocalypse ever happen, that I wouldn't avoid this store like the plague because i'm pretty sure it would produce the most vicious zombies that ever there were? No... no it doesn't.
I feel like everyone who works here needs a hug.
Usually I take surly retail folks with a grain of salt - i've been there. Age 17-22, I sloughed a retail floor with the best of them and I get it... eight hours of plastering on a smile while surrounded by perfume fumes does not a happy lady make. But on my last visit, that grain of salt became a little boulder and I'm updating my review to reflect it.
Benefit counter: i'm looking at you.
So last week, I bought an eyeliner from Benefit. The lady who helped me was lovely. Tried the liner on my eyes, gave me the pitch, it worked and I bought it. Easy, peasy. Except... I live in liquid eyeliner and this one was a gel pen, so I made sure to ask the lady at the counter if I could return it if I didn't like it. I have notoriously watery eyes and what looks like perfection in the shop can easily fall into raccoon face after 20 minutes outside, so I wasn't about to dish out £18 for an untested eyeliner. She said no problem - that even if I tried it for a week or so, I could return it if I wasn't happy.
Coolio.
So three days go by and I spend most of them cosplaying a raccoon around Stockbridge. Gel pens and I do not mix. So I scooped up the package, liner and receipt and went back to exchange it for a liquid.
Which is when I met a lady who has perfected the art of the eyeroll.
What started as a really nice exchange went downhill the second I asked to return the eyeliner:
"You can't return cosmetics."
Ok... but the lady (who was working at the time) said I could. So colour me confused. She rolled her eyes and said, "I guess its fine." and walked away... was I supposed to follow her? No fricking clue, but I did anyway, where I spent the next five minutes getting utterly ignored while another staff member put through the return without even looking at me. We're talking 7-10 minutes of total silence while I shuffled around awkwardly, not knowing if I was supposed to have followed them to this counter in the first place.
It was the oddest retail exchange I've had in awhile and it left such a horrible taste in my mouth that I left immediately after. I was planning to exchange it for the Benefit liquid liner but nope... nope... I was not dealing with silence eye roller service bot for one more second.
So I'll still come here because of the selection and prices and yes, i'll still use Benefit. But I promise you, every time I set foot in this place, i'm going to mentally hug the staff... because I know, deep down, they need the positive mojo. As for Benefit - from here on out, i'll find it elsewhere. read more