I'm downgrading Acanthus and am actually considering writing to the owner/manager because I think the staff may be really letting this place down.
As I said previously, Acanthus is located next to my bus stop. As such, when I have a while to wait and especially when the weather is dire, I pop in for a browse. A gorgeous trinket caught my eye yesterday and, as I had almost 10 minutes to wait for my bus I decided to go in, browse and buy it.
Another customer came in after me as something she had purchased there wasn't exactly what she had wanted. Both girls working at the time immediately hopped to, were very apologetic and helped her right away. As they *both* helped her, I took my item up to the till to pay for it, and waited. The two sales assistants and the one customer were stood right next to me, the three of them going over her purchase. As I stood there, waiting to pay.
In this time, no one acknowledged me, no one said it would just be a minute, and there was no reason to have two members of staff helping one person.
So I left. I wasn't going to miss my bus for an impulse buy in a store where the staff can't sort out how to best serve customers.
When I left, one of the girls apologised to me but, really? Acanthus has some items that people will go there specifically to buy but quite a bit of what they sell is pretty little trinkets that people don't actually *need*. They have a market of people waiting for the bus next to the store who will impulse buy these trinkets and these people don't have the time to wait. It's not that I had waited an incredible amount of time, or that anyone was rude, it's the fact that I was ignored.
I realise that not wanting to wait will make me sound like a high maintenance customer but I'm not , I just know bad customer service when I see it and I'm not willing to spend my money in a place where I've experienced it. read more