Highly recommend the entire team at window factory..they have now completed two successful projects…read moreon our home! Thank you for great service

The Window Factory did an excellent job assisting us with our desire to replace 6 windows in our…read morehome The salesperson was very helpful and guided us through the process with ease and understanding. He provided us all the information that we needed The installation crew did a great job installing the windows. They were efficient and took care to make sure that everything was done properly. They gave us instructions on proper use the new windows and they cleaned up all of the mess before they left. I highly recommend the Window Factory I will use them again for any future projects

I got a tempered glass top for my desk from Novato Glass. Really fantastic service. I spoke on the…read morephone with a senior staff (wish I got his name) very professional and knew his stuff. Just by describing my desk and measurements, we achieved the perfect cut and thickness. I am SO happy with my glass topped desk. We are working a lot more from home so it's a big upgrade. They delivered the glass right on time. The young man was wearing a "Plandemic COVID-1984" shirt which I found very unprofessional. He was courteous and friendly, though. I am knocking off a star for this as I feel it was inappropriate to wear something like that to work.

Went into the shop to order a new screen. 4 people sitting at desks. None acknowledged me for over…read morea minute even though I was the only customer there. I requested a screen and gave them the dimensions. They proceed to be rude. Did not believe the size I gave them and refused to sell me a screen. An overall rude customer experience. Do NOT do business there. Screenmobile has better deals and will install on site.

I've used them many times and they always do great work at fair prices…read more They never make promises they can't keep and are an honorable company to deal with. Mel R

I had a window screen which was bent and had holes. I went into Wesco and they used the old screen…read moreto make a brand new one. They offered the various screen colors. I picked the most durable one. The item was ready in 6 days earlier than promised and they did a great job! I am happy to recommend them.

We are very pleased and satisfied with the professionalism and quality of the Dotto Glass crew…read more(Chris S, Chris K and Oscar). Excellent care was taken to remove the large (5' x 6") picture window and install a matching window. The ordering process with John L was smooth and the follow-up by the Nicole, customer service was great. Most importantly in replacing a window great attention was given to repeat measurements for a precise order & installation. Thank You - Chris, Chris, Oscar, John & Nicole and Thanks much Dotto Glass.

Wow did I get some great service when we were in a pretty dire situation. We realized that we had…read morean inoperable sliding glass door handle just a few days before our home was going on the market for sale. I tried a few glass shops and no one had any technician available for weeks. I called Dotto Glass and the owner Keith just happened to answer my call. I explained my situation and he said he would personally help us out because he had no one else. So he came to inspect the problem which needed a creative "work around" to make the door handle functional without a big expense and to get it ready for 2 days from now. He completed the solution and now we are ready to go. He was so helpful, so friendly and the service was beyond generous as I am sure that he does not usually do service calls. It's nice to know that taking care of a customer still really matters to some businesses. Great job Dotto Glass!

I now consider myself a window expert. In 2010 I interviewed 4 major window retailers that do…read morebusiness in the Marin County area to determine which windows to install in my house. I was planning an extensive remodel, in which every window and glass door would be replaced; about 45 units in all. Listed below are the names of the retailers I visited and spoke with and the cities they reside in; all do business in Marin County. In parenthesis I noted which windows I was considering at each retailer, and I also noted which salesperson I dealt with. 1. Glass Concepts-San Rafael (Loewen Windows)-Jeff Wilcox 2. Hudson Street Design-San Rafael (Marvin Windows)-Amy Hutton 3. Sierra Pacific Windows-Novato (Sierra Pacific Windows)-Bob Meyer 4. Truitt and White-Marvin-Berkeley (Marvin Windows)-Jim Rossi Bottom Line: I purchased Loewen windows from Jeff Wilcox at Glass Concepts, and I am thrilled with the result. My windows are gorgeous, the quality is amazing (my contractor even commented on it), and Jeff was great to work with. My windows came sized correctly and on time. Unlike the other two manufacturer's (Marvin and Sierra Pacific) Loewen windows come STANDARD douglas fir instead of pine. Douglas fir is a stronger wood, and more beautiful for interior staining. To get douglas fir from Marvin or SP is a fairly expensive upgrade. Also, the standard hardware that comes on a Loewen window is very nice (cast metal), whereas the standard Marvin hardware is partially plastic; you can pay to upgrade to what Loewen gives you in the standard package. Also, the Loewen standard screens are high quality and easy to see through. The same screen from Marvin or SP is an upgrade...you get where I am going with this. For the same price, you just get a lot more quality in the STANDARD window package with Loewen windows. However, it takes a lot of work to figure this out, because buying windows is a bit like buying a car; the dealers have so many options, and to compare apples to apples in terms of what you are getting in the end, you have to understand what comes standard, and what you have to pay extra for. That takes a lot of detail work on your part. Details of my decision: For my house, I only considered all wood windows with an aluminum clad on the exterior, known in the industry as "clad windows". This was due to a) quality of this type of window (high) and b) style of my house (cottage craftsman) which ideally needs a window with the greatest amount of depth and architectural detail; vinyl and fiberglass windows do not have the "depth" in the frame that wood windows do; they sit much closer to the finished exterior siding of the house unless the walls are thickened and the windows recessed in the walls. Lastly c) I needed to customize the size of the "lights" (squares) in the windows. I think that Glass Concepts, Hudson Street Design, and Sierra Pacific are all good choices for retailers. All were helpful in answering my questions. Amy at Hudson even drove me around the neighborhood to show me examples of different types of Marvin windows, which I really appreciated. All three manufacturers represented by these retailers (Marvin, Loewen, and SP) make good quality windows. For the same level of window (and you really need to understand exactly what you are getting to compare apples to apples; hardware, glazing, wind/rain resistance) they are close to the same price. Loewen was NOT more expensive, which is a misconception people have. I think this is due to the fact that Loewen windows are installed in many higher end homes with custom installations, and it's the customization (if you are not using a "standard" size window-of which there are many standard sizes, by the way) that gets really expensive, in ANY window line, so if you are looking to get the best price on a great window, stick with standard sized windows, and the basic hardware. As a side note, if you are on a budget, and don't have to have wood windows, and you don't need customization of the lights (how many and what size the little squares are in your windows) , a good window to consider is the newer line of Marvins called "Integrity". These are fiberglass, but very nicely made, and half the price of the wood windows. They do not fade like vinyl does, and they are extremely weather resistant. If I was building a house from scratch, I would definitely consider using these windows. I didn't consider them for long because I couldn't customize the "lights" (I have a lot of these) but I loved the price! They are 50% the price of a wood clad window! I have seen many houses in Marin being remodeled recently using these windows. They look very nice. If you are interested in this type, I would call Amy at Hudson Street Design.

Jonmarie Maloney is my window super hero - beyond amazing! I was struggling to get my window…read morereplaced and she was not only professional and a pleasure to work with but she jumped through hoops to help me with the replacement. Thanks to her I have a gorgeous window that is clear so it allows me to watch my lovely hummingbirds again...I appreciate it so much!

I recently had a bifold closet door installed. Took me years to find a company that was willing to…read moretake on a small custom job. Every single person that I came in contact with was nice, professional and reliable. It appears to be a very well run company and I couldn't have imagined how much I love my door ! I was surprised when I was offered a video consult to review door options, but in fact, it was better than in person because I was able to see examples of what my choices were. Thank you to all who helped me get this done !!

HomeStory and their employees were great. They were reliable, on time, great communication, and…read moreclean. We loved working with them. We wish all businesses were run as well as these guys run theirs. Thank you for the great doors and service.

Quick, get these guys in the Customer Service Hall of Fame…read more While trying to wrap-up various home improvement projects, Craig, Tapley & Co surpassed expectations every time. From lengthy phone calls & emails full of Q&A, answering endless questions while trying to do the work and producing top quality results, we couldn't be happier. Projects The Home Doctors completed ranged from 30 minutes to 30 hours in length and also varied in complexity. After dealing with dozens of contractors, these guys were the first to refer some aspects of our work to another company to help us get a better price. Incredible. Going forward, its great to know if anything comes up again in our old house, The Home Doctors will review some pictures and check-out the site to provide a sound approach to getting the job done (and fast).

Home Doctors agreed to come out and identify and order the parts for my Andersen windows so that…read morethey could later come back and install the new trim packs, and lubricate the windows. There were several issues with scheduling and changes from their end, and they charged a fee to come out to Sonoma County (which I accepted). They arrived and lubricated the windows, and told me that they'd order the parts and return to install them. I was surprised at the cost of this very short visit which included replacing a tandem lock and I was charged $75 for the part which is available for $18 on Amazon. I followed up a few times to check on the progress but didn't get clear info. Nearly 3 months later, I asked again and was told that they were waiting for me to 'accept the estimate' which I had never received. I had been told it would be a month or so to get the parts and then a couple of weeks to schedule, so this was disappointing. I finally saw the estimate and saw that they were charging me $73 for each trim kit, although they are available online for $16. I understand that business put a mark up on parts, but that's nearly 5x markup and combined with the confusing and inadequate scheduling and communications, it was a frustrating experience.

Well, since my steller review, Dean-O has dropped off the face of the planet. He ordered parts for…read morerepair of one of the screen locks, months went by. Finally got him on the phone. Then lost him again. He did a great job when he came out the first and only time, then disappeared. Who has time for this shit?

Been trying to get Dean out for 5 months for repairs on the 6 screens he installed. Repeated phone…read morecalls go unanswered. Left VM asking if he was still in business, if he could give me a recommendation if he was busy, yada yada. Finally called someone else who is replacing his 'no name' retractables and has indicated to me that Dean likes to install, that is where the $$ is, but will not repair his own products. Used to think he was great, now not so as I have to REPLACE his no name retractables, not repair them.