We are very pleased and satisfied with the professionalism and quality of the Dotto Glass crew (Chris S, Chris K and Oscar). Excellent care was taken to remove the large (5' x 6") picture window and install a matching window. The ordering process with John L was smooth and the follow-up by the Nicole, customer service was great. Most importantly in replacing a window great attention was given to repeat measurements for a precise order & installation. Thank You - Chris, Chris, Oscar, John & Nicole and Thanks much Dotto Glass. read more

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Wow did I get some great service when we were in a pretty dire situation. We realized that we had an inoperable sliding glass door handle just a few days before our home was going on the market for sale. I tried a few glass shops and no one had any technician available for weeks. I called Dotto Glass and the owner Keith just happened to answer my call. I explained my situation and he said he would personally help us out because he had no one else. So he came to inspect the problem which needed a creative "work around" to make the door handle functional without a big expense and to get it ready for 2 days from now. He completed the solution and now we are ready to go. He was so helpful, so friendly and the service was beyond generous as I am sure that he does not usually do service calls. It's nice to know that taking care of a customer still really matters to some businesses. Great job Dotto Glass! read more

Another amazing job by dotto. Replaced 4 view windows from original construction. Efficient and cost effective. Highly recommend.

This is a great family owned, community supportive business. I would recommend them highly for your glass repair or project.

I have used dotto glass since 1976, and have found them to be extremely responsive, reliable, fair competitively priced and beyond reproach. My property management business relies heavily on accountability and response. Dotto glass has only made one small measuring mistake in all the years that I've done business with them; and they responded to that like it was the end of the world. After all these years they've never forgot what Customer Service is ! Thank You to their whole Team from start to finish. Always the best, DJP and Company read more

Good pricing and good advice on calling for simple glass repair. Convenient San Rafael location.

After entrusting this local family business with replacing our skylights that were almost 20 years old and had a few craze lines in them we were put through 6 months of construction hell. Their team walked all over our tile roof, without remorse even though it was (in their report "a few cracks" and left us with what the roofer then called "a bag of smashed potato chips". Over $30K worth of roofing damage and repairs had to be performed from their NEGLECT, in which their insurance company did cover, but over 4 months of heavy construction to re-roof numerous sections (and sadly a new color of tile, due to availability). 6 months later, we notified Dotto (Keith) about our skylights starting to crack, in numerous places, after several more emails he came out and took photos saying that he was going to contact the manufacturer...never heard from him, then several more emails after the cracking became worse, in which he said he was still waiting to hear back from the manufacturer but he requested more photos (more on that lie later). Long story long.....He said the manufacturer stated this was from some "chemical" that must have been used inside our home during our remodel...mind you the remodel didn't even begin until 6 months after the skylight cracking was reported and photos were sent to him, so that is entirely false. I did contact the manufacturer directly who was very knowledgeable and interestingly enough said he had never been contacted by Dotto glass until the day before, not 3 months earlier as Dotto assured us he was waiting on him and then requested more photos.... What DID happen that is absolutely the cause (as I reported to him) was the installers were frantically trying to install them on the day of installation and I witnessed them down/up and on the phone for almost the entire day carrying one piece up and down after another scratching their heads...is they were trying to place them in the WRONG order (the smaller one needs to go on first, but is hard to see) for HOURS and many back and forth and up and down (hence the potato chip roof they were not concerned with) to finally figure it out. After speaking to the manufacturer, and he confirmed that indeed these materials are sensitive and can only be cleaned with neutral solutions...I am confident they had to use solutions that day to remove their many many fingerprints from their puzzle playing that they were not aware would cause this reaction. Nevertheless, Keith after offering to pay 50% of the cost of the windows, when we responded we expected our payment at this point in full, then decided he would not issue a refund at all as the release of liability after the roofing damage their company caused was signed would protect them from all the damage they had done, including to their very own windows they charged us for. A year later, these windows look 10X worse than the 20 year old windows they "upgraded", our roof now is mismatched with tile color and I feel obliged to be sure that nobody else earns this companys trust, that has no integrity in treating people fairly, standing behind their workmanship or taking accountability for their actions that actually cause damage when they charged you for a high quality product. Shame on you Keith Dotto, do better for people that trusted your company with their money and home. As a small business owner I will always cheer for small business owners and understand when things are out of our control or situations occur that require a redirection. This entire situation is just fraud and misuse of professional trust and I feel others should know they don't deserve their trust or money. read more

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Ok so the power of Yelp here. Raising my review here to a 5-star after hearing back from the ownership of Dotto Glass. Kevin called me to check in after my first encounter. When I hadn't gotten back to him, he called me again and we spoke live. Kevin proved to be a concerned local business owner who cares about his business and cares about his customers. I thoroughly appreciated his efforts to make sure I was both responded to and properly taken care of. So, back to my original hope of working with a locally owned business, Kevin at Dotto Glass is a great place to start. I think you'll find an ownership who is paying attention to their business and their customers. read more

Dotto did a great job repairing a few windows in my houseboat. I waited to leave the review until there were some heavier rain storms to see if the window still leaked, and it's dry. They were very professional and responsive. This was a tricky job given they had to work from a work float, and the window was overlooking the water. read more

Six stars if that were possible! We finally replaced all the immense single-pane glass in our double-A frame Eichler with double-pane low-E glass, and Dotto did the replacement at 1/3 the cost of a nationally known window company. Not only was there tremendous cost savings, Dotto's approach is much a better solution for Eichlers. Preliminary and then precise measurements were quick (none of our square windows are exactly square), and then a few weeks to wait while the glass panes were custom manufactured. Installation took a day and a bit, and then done with no problems. Benefits are not only much more stable temperatures in the living room (hot sun no longer has an effect), but less glare, and significantly reduced noise! Even when those strong Lucas Valley winds are blowing, we can barely hear them now. Can't wait to check out the performance in the winter cold. We'd already replaced all our windows and sliding doors a long time ago, and installed a foam roof, both of which are great. Installing double-pane low-E glass is the capstone project for Eichlers. You won't regret it. Plus Keith and crew are all nice people and local. read more

Dotto Glass - The windows are so big we needed four guys to install them! - Windows Installation Near Me - San Rafael, California

We completed the third and final round of window upgrades with Dotto Glass for our Eichler home, and once again Keith and team delivered high-quality, room-transforming results.   Similar to prior experiences, the initial assessment and measurement appointments demonstrated thoughtfulness and attention to detail to ensure everything comes together with the custom job. On installation day, the team was professional, prompt, friendly, and careful to keep things clean and unscathed. Overall, the team did another amazing job and the new windows are simply awesome. We are very happy with the final products from all three engagements with Dotto Glass. read more

Dotto Glass - Very large and custom-tailored window for our Eichler home. - Windows Installation Near Me - San Rafael, California

If I could give 10 stars I would. Nichole was tremendously helpful in getting a window fixed while I was only in town for a short time. I can't say enough about their willingness to help and come up with a great solution to a tough window problem. If I need new windows or repairs on existing windows. Dotto is the only place to go!!! read more

I have an old sliding glass door leading to the backyard, which wasn't opening well - super heavy to lift, broken door. Most companies and contractors were suggesting we just replace the door. Dotto Glass came out, evaluated the door, determined the rollers were cracked but could be replaced. They scheduled the work about a week later, and had the door fixed within 2 hours! It was also a very reasonable cost, especially compared with replacing the door. Dotto Glass is great! read more

Expensive, but worth the price. Arrived on time. Were efficient, organized, used lasers in measurements, cleaned up after themselves and helped us out with a few clips on our existing mirrors. Would definitely recommend, no questions asked!! Www.salsamarin.com read more

Dotto Glass - Www.salsamarin.com - Windows Installation Near Me - San Rafael, California

They have done excellent work for me and for several of my neighbors, with some jobs being harder and more extensive than others. Always on time and cheerful, they do the work efficiently and perfectly. What more can one ask! And their price is always competitive. read more

Great service, easy to coordinate with and quality work. The guys that came to fix our windows were so nice!!

Shout out to Keith Dotto and the rest of his team. Recently had them cut some glass for an older aluminum window, and it turned out to be slightly too large for the frame, which can happen. Rather than ask me to leave the glass to be recut, Keith cut it on the spot and then proceeded to install the glass for me, free of charge. Very "old school" approach to customer service, and I mean that in the nicest sense of the phrase. read more

I needed to have a large glass window replaced in my client's home. Wanted to have it completed as soon as possible! John came out and gave us an estimate. The following day Steve came out to install the glass. These days it's all but impossible to find a company offering good service. Dotto Glass provides both exceptional and prompt service! read more

Update on my November 2022 review: during the heavy rains this Spring, one of our newly installed windows sprung a leak. We contacted Dotto, who sent out Steve L. to inspect the work and diagnose the problem. He immediately owned the problem, and came up with a temporary solution while we waited for the sills to dry out. Two weeks later, Dotto came back to re-seal the leaky windows (sills now dry). I was deeply impressed that there was absolutely no argument as to who was at fault, the company owned the problem, and they were committed to making it right. How unusual in this day and age. We are Dotto customers for life. read more

Amazing experience. Dotto Glass is a family business. One of the owners came to our house to fix our 40 yr. old coffee table-top. He took it to their shop for several weeks to get the brass screws out that held the old cracked glass. Today both owners brought our table back. It is a beautiful heirloom thanks to Dotto Glass. The table weighs several hundred pounds so moving it was not easy; over the years the brass screws had fused to the metal sides of the unit. The effort to get it apart and put the new top on was huge. In summary, no job is too difficult for Dotto Glass; we are very thankful. read more

Dotto Glass provided us with professional and high-quality service from start to finish. They responded to my first call requesting an inspection and quote. They followed up with a written estimate and then set an appointment. They kept their appointment and showed up on time. These initial steps matter a lot to us. But, most importantly, they performed the service just as planned, respecting the property and keeping everything clean. Our sliding glass doors are enormous and we didn't think anyone would want to touch them. But now, they work perfectly again! I will recommend them to anyone needing repairs or new installations for sliding glass doors and windows. read more

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Most of the original dual-pane windows in my 33 year old townhome were shot. Some of frames and casings also needed replacing, so I called my glass guy, Keith Dotto for advice. My family has been doing business with Dotto Glass for over 50 years and they've always been fair and reliable. Keith gave me a much better price than two of his competitors, so I went with him. He replaced all 34 windows and they look awesome. The job was completed quickly and on-time, with no surprises. I needed a 1/2" tempered-glass enclosure for my new steam shower. I called Dotto Glass and they came through again. Real pros!I just ordered two more glass enclosures for other bathrooms and I know I will be pleased by the outcome. I will continue to recommend Dotto Glass to family and friends. A+++ read more

Dotto Glass - Windows Installation Near Me - San Rafael, California

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They responded to my call very quickly and got an estimate guickly too. They also were here really quickly and I had a good price

We had a plate glass window fail at our residence. Dotto was one of the few firms able to source a replacement and provide installation services. The window was heavy and large (approx 10ft x 10ft) and access to the site was difficult - limited by trees, steep grades and a narrow street. The Dotto team sourced a portable crane and their team did a fantastic job with the installation, and the window looks great. There were some challenges throughout the project. It's easy to give five stars to a company when everything goes perfectly and there are no curve balls. But for us - the test of a company is how they respond when things do not go perfectly. In our case, the Dotto team handled any challenges with professionalism and exceptional customer service. Thanks Keith & Team. read more

Impossible to get them to even come look at a broken window - told me over a week to even stop by. Found a great person in Marin who came that day and replaced the window an hour later. read more

I recently returned from vacation and found a patio door broken. Keith came by the next day and assured me the interior piece of glass was secure. Two days later his technician arrived and replaced the door completely and it is now working better than ever. I asked about having shelves made for a buffet and the tech took the measurements with him. Two weeks later the shelve were ready and the results were beautiful. Thanks to Dotto glass my house is secure and the buffet is looking great. Excellent service and craftsmanship! read more

Dotto Glass - Buffet glass shelves. - Windows Installation Near Me - San Rafael, California

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Dotto Glass is amazing. I can't say enough about this company. They came to my house on holiday to do an emergency job which is something that few other companies were willing to do. The customer service is top-notch, and I recommend using them for any project. The best!! read more

This review is for their integrity. Unfortunately, they do not do the restoration work I'm needing for my home so I am unable to review their workmanship. Despite not being able to have my business, Mike was generous with his time & expertise to guide me in the direction I need to go. That means something to me. read more

They came today to install our two broken windows. They were right on time, and got the work done in about 30 minutes! Very nice & professional. I strongly recommend them. Apparently the windows we had were not tempered, but the new ones are! read more

I love Dotto - I had a home emergency a month or so back and needed some window panes replaced very quickly. They were able to not only turn around the glass within a day, but also made some adjustments when the contractor mis-measured. The customer service was always kind. Smiles and respectful, kind behavior at every encounter. If I ever have a glass need again, Dotto will for sure be my go to. I highly recommend them for any glass needs you may have! read more

Keith, you must have us confused with another customer. This isn't an issue of condensation. According to your representative the problem is is defective glass with a film that obscures our panoramic view. At one time the manufacturer was going to replace the glass, this never happened. Happy customers are the best advertisement . My family has been in the building material business for several generations. As I stated , we will be happy to get another opinion. We are sorry to have to go to this extent to have this issue resolved. read more

I recently used Dotto for a job at our home, replacing two bathroom mirrors. They were extremely professional, and did great work. Especially, the owner Keith Dotto is a wonderful guy to ask any work. He answered any questions I had and made them clear. I really appreciate their work. read more

Have worked with many vendors over the last 20 years running a Interior Design "VISUALS" and management company. I can honestly say this organization is great! Price accurate, timing perfect, material excellent plus ALL the employees from Showroom to Installation staff knowledgeable, friendly, and accommodating. I always judge vendors on there final installation day. The owners property was protected during the work and after the job was done they left the job cleaner than when they arrived at this beautiful location in Sausalito. I already found them another customer! read more

Our sliding door was almost immovable because of settling around the frame. Two other contractors said they couldn't do it without taking the entire frame out. Dotto used a jack to lift the frame and ease the door out. After shaving the top, and replacing the rollers it works like a dream. The workers were polite, on time and cleaned up afterwards. Thank you read more

Love my 1/4 inch square table top. The great experience started with the pleasant lady who took the order. Was told that it will take 5 business days and got a call on the 4th day to inform me that it was ready and scheduled the delivery for the next day. The driver arrived and was very courteous. I had opted for the curbside delivery and was pleasantly surprised that I got help carrying it in. This is usually a service that you pay for and requires installers to handle the glass but since the piece was not that large, the driver was willing to help. Highly recommend using this company for your glass needs. Had a wonderful family feel to it. read more

Dotto Glass - Windows Installation Near Me - San Rafael, California

Dotto was able to fix a patio sliding door in our house from 1961 Eichler home. Keith was great and owns an Eichler himself so he was very knowledgeable. Friendly service, did a great job. Thanks read more

I just had a very positive experience with Dotto Glass. Their office staff was clear with their instructions and follow-thru. An appointment was made for measurements and everything went smoothly throughout the whole process. I always try and choose local Marin professionals and this experience validated that I should continue doing just that! Very pleased. read more

We are building an addition to our home and needed to match a window in the front of our house. I was given Dotto glass's telephone number by the manufacturer and was told that this company was a distributor. I just got off of the phone with the call taker at Dotto Glass. She was extremely rude and did not want to take the time to answer my questions. I may not know windows, but I know bad customer service. Will never be calling Dotto Glass again or giving them my business. 10/04/17- I have read your response to my review of your company. Just because you are not a dealer of a certain brand does not negate the fact that your staff was extremely rude. A simple "I don't know," would've sufficed. read more

I've been a loyal customer for 20 years. Had a hiccup in service recently and expressed that To The owner, Keith. He was concerned and very Responsive. His personal attention made all The difference and I'm happy to recommend Dotto Glass again. read more

I bought a tabletop firepit and when it arrived, it turns out that it would need to fit down inside an umbrella hole - which my table does not have. I called Dotto and talked with Regina. She was super knowledgeable telling me that my outdoor table was likely tempered glass, so a cut would not be possible. I then gave her the measurements of the table thinking I could buy a NEW tabletop with a hole already in it before it was tempered. Frankly, I thought that would be the end of it. But no! An hour later she called back to tell me that Dotto could create that for me and what the price would be. Amazing followup and service! Thank you Regina! read more