I spoke to someone name Andre on 01/01/18, who was very nice and had great customer service. He helped me schedule a termite inspection for today (01/06/18). During our phone conversation, he advised me that the inspector would arrive anytime between 8:00am - 10:00am, and the inspection fee would be $175.00. He advised me that I would pay the $175.00 directly to the inspector; however, if my home needed services, the fee of $175.00 would be rolled into the service fees. I agreed to these terms because it all sounded reasonable.
On Thursday, 01/04/18, I received a phone call from Cindy advising me that there was a scheduling conflict for Saturday and wanted to know if we could reschedule. I told her that I couldn't reschedule and really need a Saturday appointment--she then said we could leave it scheduled for Saturday, and she would call me back if there's any issues.
About an hour later, I called Cindy back to confirm that we were all good for the Saturday appointment because if not, I would need to contact a different company that could accommodate. She assured me that everything was good and someone would be there between 8am - 10am.
So, here we are...Saturday. I waited and waited, but nobody ever showed up between 8:00am - 10:00am. So I called the company and a woman answers (who I believe might've been Cindy again); I asked her if the inspector was still coming. She said the inspector would be at my house in the next half hour, but then she took the opportunity to confirm if the fees were already explained to me. I advised her of what Andre told me ($175.00 inspection fee). She then told me that I was misinformed and that the inspection fee was actually $275.00. I told her that I had confirmed everything with Andre when I booked the appointment and he clearly said $175.00. She kept insisting that he misinformed me and that the fee would be $275.00. As you can imagine, I was really upset and felt like I was being jerked around.
First of all--they couldn't even keep the appointment, like why did I even have to call to see if they were still coming?? And I totally felt like they were trying to charge me extra for the Saturday appointment by being sneaky and adding in the extra $100. So, of course I canceled and told her to not send the inspector anymore because that's just absurd.
This might've been a blessing disguise because I quickly called Clark Pest Control in Stockton and was able to book a same day appointment. They are sending someone this afternoon and guess what? FREE INSPECTION.
So, if you guys need termite inspections, I highly recommend calling Clark or any other company because Area Wide Exterminators are clearly unreliable and flaky. Oh yeah, and they're LIARS. read more