I followed Kyle (the owner) on YouTube and learned a lot from him. I bought an ebike from him in 2020 and loved it for years. It was incredibly solid and I sent several customers his way to buy the same bike! When the battery started acting up in 2026, I emailed the company for help and got ***NO RESPONSE WHATSOEVER***. It's been THREE WEEKS, and I still have response. I was going to buy a new battery if needed (probably was after 6 years!) and ALSO a new bike from him. However, when he didn't respond, I investigated and found that the company's post-sales support is now awful, so I went elsewhere. I bought my brand new Velotric Discover M from my local shop and LOVE IT! Kyle would have had a customer for life if he had proper support. His loss. read more

i was in town visiting my sister and dropped in, was greeted right off the bat, was looking for and entry level bike as well as price. rev rebel 2 folding bike," Flat out" installed (a must have) and delivered to my home in ga. Great service, love the bike. Strongly recommended stopping in yourself, i dont see you being anything other glad you did! read more

Kyle is amazing with E-Bikes and YouTube! sell's and tests quality e-bikes that he test through plus I love his jerky. I order almost every month. Which reminds me it's about time to order again.! read more

Beware!!! Insanely slow service and cheap quotes that will over double by time of pickup. Days turn into weeks and weeks turn into months here. It just took them over a month (5 weeks) to fix a flat tire and repair a cable wire on my son's electric scooter. They originally told me 2 weeks to fix the flat tire, and it would cost $50. I called them the day before 2 weeks, and they hadn't even touched the scooter yet. It then took me calling 3 more times for another week to get them to fix it. They then charged me $116 at checkout. Then for the wire repair they originally quoted me at 1 hour time which is $100. Upon pickup today I found out they added another $50 so grand total being $150. No morale accountability at this shop. They will hold whatever you bring in hostage for extended periods of time then over charge you at pickup. Do yourself a favor just drive down the hill. So many more trusted brands at better prices starting in Rocklin to Sacramento ebike stores. read more

I asked area 13 for three months ago they've blown me off multiple times until recently. They told me they don't know if they can do it. and also, I dropped off a stock razor two months ago there and they've blown me off about when it's gonna be done and I'm expecting a big price tag for something I can buy for so cheap. read more

Selection and value. I have bought two bikes and am very satisfied. Kyle (the owner) is very smart about bikes and is a very good business man. I think he should receive the award for business man of the year. He cares very much about his customers, employees (I've dealt with Paul who is very knowledgeable). He cares about the Ebike industry. He is always sharing his knowledge on YouTube of which I watch every post. read more

If you want excellent customer service, and a good ebike, Area 13 is the place to buy your bike. I've purchased two bikes from Area 13. The first was a Biktrix step-through. It was a really nice bike, having all the features which I wanted within my price range. Unfortunately, the bike's design and my body type did not sync well, and the bike developed a low-speed shimmy when I rode it. Area 13 tried everything they could to remedy the problem, but it appeared to be a freak design issue, with the shimmy only happening when I - but not anyone else - rode the bike: as could be seen when observing me shimmying around the parking lot. It was a weird one-off, but both Biktrix and Area 13 agreed, without hesitation, to return both the bike and my money. (This is seldom the type of service one gets when buying directly from the online-only retailers!) I then decided to take a chance and buy the larger-framed Area 13 Blackbird step-through after Blake made several suggestions about how I might adapt it to my smaller-than-an-adult-male stature: all of the adaptations worked wonderfully well. I now have put almost 300 miles on the Blackbird and truly love this smooth-riding, powerful, comfortable, easy-to-switch-gears bike. I've had one, heat-related issue - bikes don't like to be ridden up and down steep hills in 98 degree heat - that Area 13 repaired within one day. Living in the hot Sierra foothills, I've had opportunity to put their fix to the test and it's holding up well. And, contrary to what one of the other reviewers has written, if you've done your homework you'll recognize the quality name-brand bike parts that Area 13 uses: the quality of the parts are at the higher end for bikes in the $2500 range. To expect more than this is unrealistic and one would have to pay thousands of dollars more to get the type of ebike upgrades that that reviewer seems to expect. I highly recommend Area 13 ebikes and their staff. read more

Area 13 Ebikes - Area 13 Blackbird step-thru in the park - Bikes Near Me - Grass Valley, California

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Been in there two or three times...2x nobody in the store or anywhere. Previous time I was a couple years ago...and the 'help' was cursory at best. I am amazed out how many stores (I was at another local shop recently and same problem) hire people who have no people skills and don't want to spend any time with you...like the first time I came in. read more

This spot was incredible. Kyle helped me out and he was beyond knowledgeable in every bike that I wanted to look at. I've tried finding answers online for stuff but he was by far the best resource I could have asked for. Will be coming back! read more

Great shop. Bummed they're closed the Saturday before Christmas, as we were ready to purchase a $4000 E-bike. Guess we won't shop local and just head to Roseville. read more

You should stop now and find an honest bike shop to buy from. I don't need to waste your time with my story. Dealing with Kyle has been a nightmare, he did not ship my for weeks as promised, not one phone call or e-mail from them so I called to cancel the order. they said they would not cancel the order or refund my money. I would stay away from this business. read more

This place totally ROCKS! I was able to test ride 14 e-bikes over three days with no pressure to buy here. They have bikes that they design, manufacture, and sell (Bolton and Area13 labels) and they are also distributors for several other high quality brands. They also specialize in YouTube content creation on their Area13 eBike channel. They often have great one-off bikes they acquired to review, sometimes at discount prices. Everyone I met there, including customers, were chill, positive, energetic and happy. They remembered me by name after the first visit. A gem of Grass Valley, soon to move (August 2023) to a more accessible location near GV Safeway. Blake deserves a special recognition for attentiveness, knowledge, willingness and ability to correct any eBike related issues, great personality, and low pressure approach to bike sales. His background in motorcycle maintenance gives him experience unparalleled in the eBike segment. People drive here from Sacramento and beyond to try their bikes. Check out their super useful eBike reviews and take advantage of test rides at Area13! I eventually bought the perfect commuter/light trail bike at a great price for my college aged son. I've ridden the bike for 40+ miles in the last two days on asphalt and dirt/rocks/tree stumps and I love it! read more

DO NOT BUY THESE BIKES!!! The people (most of them) there are amazing, very helpful and knowledgeable. Problem is their product. I bought an ebike in 2022. The bike was out of commission for half the year. Almost every component had to be replaced (thank god for the 1 year warranty). The issue seemed to stem from the sub par components installed on the bike, everything was light weight bicycle gear, nothing designed for a heavy ebike. Chains, sprockets and derailleurs all had to be replaced at least once each within the first 1,000 miles. The batteries they use are complete junk. the original one lasted 6 miles before it bricked. The 2 replacements would only provide about 40% of the power before they died. Finally purchased a new battery that was a little bit stronger, but I am having the same problem, the battery gets down to about 45% and dies. Most of my issues were handled per the warranty, but there were HUGE delays in almost every shipment, and the last interaction was horrible. A service tech (Blake?) thought it would be a good idea to hang up on me because I didn't drop to my knees and kiss his feet because he arranged for some warrantied replacement parts. His reaction was disappointing and unprofessional. read more

I have had a rad Rover 5 since 2015 was having multiple problems with the computer controller so I called area 13 bikes immediately I got a call back from a person who I was pretty sure was the owner of the company anyhow he walked me through step by step all the things that I should check before I commit to buying the controller upgrade kit. I did all of these checks and then when it came to time to consider ordering one I called back and I believe I spoke to the same person again I ordered one it was completely plug and Play so anybody could replace it I also called him twice again and both times immediately I was contacted back and he went far out of his way to make sure that I had all the help I needed and all the settings work correct the way that I wanted them. I do all of my shopping online and have for years. This company's owner is hands down the best customer service I've ever dealt with in my entire life. If you have any hesitation don't worry this guy will take good care of you without you needing to ask a million questions. He'll answer all the questions you would need to ask that you don't even know. Jeffrey Parker Washington State. PS: the computer controller has so much more low end torque which it really didn't need but comes great and handy for if you need to burn out and turn around on a skinny trail. And the LCD screen has so many more options than the stock one and sensors for when your tail lights are actively on and headlights it's incredible not to mention the trip meter and odometer. You most definitely won't be sorry plug and Play read more