We have rented skis, purchased clothing and gifts, and we always have a great experience. The staff…read moreis very friendly and helpful, and you are in and out with expedient service. They are an amazing local business, and a great value for ski rentals in particular.

They were very helpful and did a good job at getting our skis and boots and poles ready for our…read morelovely ski trip we had in March even though there wasn't any snow

I purchased a tube to take on my boat only to find it wouldn't hold air. I tried to return it but…read morewas told it was not returnable because it had been taken out of the box. I had to take it from the box to find it was defective. They are a horrible franchise with a horrible return policy. NEVER AGAIN!!

purchased a woodman 3-season sleeping bag - rugged exposure. the bag was butt-ugly tangerine…read morecolor. the size was good 80" long and plenty wide. the problem landed on me like an anvil when it came to repacking the bag! i am 6, 2" and weigh 220lbs. it took 2-months, my wife and every bit of strength i had to repack that sleeping bag. do not buy the rugged exposure sleeping bags unless they give you a much larger carrying bag to pack it in. what a faux-pas.. i wonder what dumb mf engineer designed the outer bag to be so small? must have save 7 cents per ubit by shrinking the size down. sfb! i will followup to let you know if big five accepted the return. wjc

This is a great BS. Family run. Great advice, great selection of parts in stock.Pices similar to…read moreonline $ for parts! Father son team that seems to know their stuff

Always the best service, fast and reliable. Charlie and…read moreCorey are great at sales, service and maintenance for all your bicycle needs. They can do it all from mountain Bikes to road bikes. They can even work on older outdated bicycle's .

Customer service is really unpleasant. 1st person I spoke to was super vague when I was trying to…read moredetermine what my options were for tent not working properly. Rather than directly and clearly answer my question about my options for repair, she said "you got 8 years out of the tent, that's pretty good" And when I said "is that how long you expect your tents to last?" she said "I was putting words in her mouth". What else does that mean coming from a company representative? Why not just say something straightforward like, "no, we really do want our tents to last a lifetime, I'm sorry it's malfunctioning." Henry, the owner, didn't give my questions any real thought or reply. Really annoying to get no clear answers when trying to diagnose the problem. In contrast I had to make another call about completely different company about malfunctioning equipment and got clear answers, a kind tone of voice, and helpful suggestions and options. Like night and day. Tarp tent really needs to clean up their customer service. I won't be buying from them again.

One of the premier "cottage industry" tent makers in the US. The designs are extremely interesting…read moreand push the boundaries of the envelope. They strive for function and durability and light weight. I've purchased two tents in the last year, a one man double walled tent for four season use and a two man single wall ultralight tent. Both are excellent with high quality materials and beautiful workmanship. They provide seam sealing service at a price. Website is easy to use and has great videos of the products. I've never had to contact them for help, but a friend had a pole snap the first time he used it and they were less than helpful when he contacted them. Granted, you never know when a user damages a tent if it was negligence or not, but that shouldn't be your default position when it comes to customer service.

This store is a beautifully curated collection of toys, trinkets, learning materials, projects and…read moreso much more. The interest range is varied, so it's easy to find gifts for everyone on your holiday list, but it's also a great place to visit "just because." I have never left with nothing. The Earth Store is definitely quality-oriented, although I do think it is a tad on the expensive side.

An eclectic store with a wide variety of unique gift items, all with a nature and science theme…read more Definitely not your run-of-the-mill gift shop. The educational children's section was always a favorite of my grandkids and I especially like the clothing and book selection. This is not a clothing or book store, it is obviously by design a specialty store offering what seems to be the best of the best of select items in their niche catagory.

I was made to feel like a criminal by the manager during today's visit. After purchasing my item,…read morethis older Caucasian woman dressed in a blue top (who I was later told was the manager) approached me in the parking lot and curtly demanded to see my receipt. I produced it and she compared the price on my item with the receipt, presumably to ensure I bought it (and didn't steal it or swapped tags with another item?). Then she handed it back to me without a word and started to walk back into the store. Nothing along the lines of "thank you, have a nice day" or any courtesy for patronizing their business. As she entered the door to the Restore, she swung back around and snapped at me about my car being parked in the handicap spot if I'm not disabled. I personally am not, but my mother-in-law is, and my mother-in-law was still checking out her items, and we had the disabled placard hung up in the car. Again, not a single word after this. She did tell me my trunk wasn't closed fully though, so I appreciated that. I guess she had to have the last word? I was made to feel like a criminal. I went to the counter where my mother-in-law was checking out and told her how the manager just rudely spoke to and treated me. The staff at the counter apologized and I replied it's not their fault. It's obvious to me the manager hates her job, so for the sake of ensuring continued business by well-meaning customers, she should either show some respect or let someone who can smile take her job.

One star for Julie's attitude. 5 starts for the LOADING crew!…read more Who knew that at a store such a the habitat restore you have to make sure to use perfect vocabulary with their highly educated staff. Julie was so incredibly UNHELPFUL when I came in today to pick up my items we purchased on Tuesday. She can't seem to find the correlation between the words pickup and loading and was so condescending when I had to spell out for her I was here to pick up my items. When she finally was able to compute that, everything went fairly smoothly until some moron blocked the parking lot with their trailer and then she came out and asked me if I was carrying my furniture I bought to my car...lol I would pay someone to do that for me Julie, if that was the case. Regardless of my awful experience with her, and her disgusting attitude, we got our items we paid for and are happy. Hopefully Julie sees happier days soon.

I saw the one star review and had to comment. I have been in this store many times and never had…read moreanything but great service. Their employees are knowledgable and friendly. I was running late one time to pick something up. I called them to let them know and asked them if I should try the next day instead. They said not to worry and would stay after closing to take care of me. That is customer service! She must have said someting that resulted in the experience she had. I enjoy and appreciate doing business with them. Hatred for America? They are true patriots. Hatred to California- maybe the politics.

The crew at Mustang are a great bunch of people. They all come with a wealth of knowledge and…read moreexpertise and are glad to take the time to answer any of your questions. Only one way to say it-" They all rock" ! Charles Crow Penn Valley

Been shopping here for years, exceptional service and knowledge to get you into a shoe that not…read moreonly fits, but is also functional for your needs.If they don't have the shoe you want they will order it for you.

What a gem of a find! A store that had quality, function, style, as well as exceptional service…read more My special needs bunions and pronated fallen arches found their happy place in the Hoka shoes recommended to me by the owner. It's rare to find a selection that offers extra arch support and width in a more personal well curated business. We were greeted with a friendly smile by the owner who was busy with other clients when by the end of our visit were all engaged in conversation together. My happy feet thank you Trkac!

This Target location is well stocked, well organized and very clean!…read more This was a breath of fresh air for me while visiting the area since my home target is always a hot mess. The shelves were well stocked, nothing on the floors blocking isle ways, ect. Overall a pretty seamless and comfortable shopping experience. Nothing bad to say about this location!

Stephanie at the customer service area has really helped turned this place around. She values her…read morerepeats customers and tries to go out of her way to keep them updated. I appreciate her and I hope target recognizes her hard work.

I asked to catch trout, and I caught trout! Beginning to end I had a wonderful experience booking…read morewith Tom. It was my first time fly fishing and Tom was an amazing teacher. Being on the boat for less than an hour I caught my first fish. Tom knew exactly where to go to catch specific species and knew how to do it AND teach it quickly. He was so obviously experienced it was a joy to be one of his clients and learn from him! He also rowed a boat up and downstream the river like an Olympian, lol. He knew so much about all the fish, birds, bugs, too. He was super nice and gave me the guidance I needed to catch what I wanted and was endlessly patient, kind, and encouraging even with all the mistakes I made. As a woman who has been on other charters where the guides treated me inferior to men, I had the opposite experience here. Tom went above and beyond to make sure I had an exceptional time. We will be booking again.

It should be noted I rarely leave reviews about a business unless I've experienced exceptional…read moreservice or extremely horrible service. With that being said, I can't rave enough about the Reel Anglers Fly Shop and the owner Tom. I first met Tom a few months ago. I called his shop and was looking for a guide for the Lower Yuba River. I had been there several times and couldn't figure out how to fish it. I looked online and saw several other guides, but I chose Tom because of past reviews, his knowledge/experience with the River and the conversation I had with him over the phone. We met on the River. Tom was on time (ready to go) and eager. I brought a friend with me who had zero fly fishing experience. Tom spend about 15 minutes with him and showed him the basics. His teaching method was perfect. He didn't overload my friend with a ton of information, but gave him enough to grasp the concept and build on it. We fished the full day. Tom provided an excellent guide service 2nd to none. He told us where to cast (provided additional instruction to my friend about casting), told us to mend the line when needed, put new flies on when needed, dressed the flies, and he rowed his butt off. My buddy and I had plenty of opportunities to hook up but we missed them. No fault to Tom. Needless to say we did not get skunked! We had an awesome time on the water and like I said the service that was provided was top notch! The review doesn't end there. Due to my experience with Tom, I thought I would visit his fly shop in Grass Valley - it's about 20-30 minutes away from where I normally fish. His shop was well organized and had all of the gear you would need for fly fishing. I've mentioned this before, but Tom's knowledge really shines. I asked him what flies he recommended. He picked out a few - that day I got several to the net on the flies he picked out. Lately, I haven't had the chance to go to the fly shop so I made (2) phone orders with him. Here's why I'm writing this review - there was a mix up on getting my order shipped by Tom's local shipping business. My package was sent to Tom's fly shop instead of my home. I called Tom on Thursday of this week and told him I didn't receive my package and that I was heading to the River on Friday. Tom told me he would meet me there, give me flies that I would need, and at no charge. I couldn't believe it - because of that I will be a customer for life! I'm looking forward to the next drift trip with Tom! Thanks again!!