My review pertains to the plumbing supply counter, not the showroom. As a plumbing professional, I have to say that they are a pretty good plumbing supply company, stocking a wide variety of pipe, valves, fittings and materials to deal with both new and old plumbing. Unlike some other area plumbing suppliers, Ardente has rarely run out of commonly-used supplies. My biggest complaint is their small parking lot (I've been blocked in before), and the fact you have to literally drive around the block to get to their warehouse loading dock to pick up larger items like water heaters or toilets. Also, I don't like the brand of PVC fittings they sell (Genova); I have had problems when gluing them, as it seems like they are out of tolerance and fit too tightly over the pipe. When I started my career, several old-timers worked the service counter. Nowadays, they have younger guys behind the counter, who provide decent service for the most part. I have had a younger guy in the warehouse give me an attitude, though, when I asked for help loading an item in my truck. read more

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My mom had her bathroom remodeled. Paid for a grab bar to be installed on right side of shower. They had it installed on the left side!! Now shower door won't close tight (because grab bar is in the way). They are so unhelpful and staff is unprofessional in rectifying their mistake 0 stars don't trust this company!!!!! read more

Ardente Supply Co Inc - This is the grab bar on wrong side of shower. - Appliances & Repair Near Me - Providence, Rhode Island

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We are putting in a whole new kitchen using Ned Capozi from Modern Industries, & we're in the market for anything related to kitchen. We just had a wonderful experience dealing with Christine at Ardente Supply Co. She was extremely knowledgeable, patient and always ready willing & able to make a printout of the products we seemed to be interested in. She pointed out what would be our best choices for our particular needs without even asking. I definitely would recommend Ardente Supplies without any hesitation. Barbara Singh read more

Called this business to ensure hours open. Went ok with my family there was a woman helping another customer a brief hi. One gentleman was on the phone, another gentleman at a desk said hi and that was it. Walked around and not one person spoke to us, not even to say make an appointment for a later date. I just cannot understand the lack of acknowledgment and customer service. Truly unacceptable coming from someone who works in the service industry. Disappointing and my business will go elsewhere. read more

On February 3, 2023, Friday evening, which was the coldest night of the year (-9 Degrees Fahrenheit) I had a major plumbing problem. After taking my shower and turning off the Symmons Temptrol control valve, hot water kept running (not dripping) and I had no shut-off valves in proximity to the shower to stop the hot water back flow. Back in 2010 I purchased a high efficiency boiler from Bruce at Ardente Supply Co. which has an indirect hot water tank associated with the boiler. I was fearful to shut down the boiler while attempting to fix the problem since the boiler provides both space heat and domestic hot water. The next day, February 4, 2023, Saturday, the overnight temperature was the second coldest night of the year (-2 Degrees Fahrenheit) and I still could not do anything to stop the hot water siphoning from the boiler. After two days of record setting temperatures and another day, Sunday, that the problem could not be addressed, I decided to call Bruce at Ardente supply on Monday. Bruce has helped me over the years addressing both electrical and plumbing problems with my boiler and supplying various plumbing parts for a number of home remodeling jobs. After discussing my siphoning problem with Bruce, he told me what I needed to do to secure boiler operation and how to rebuild my Symmons Temptrol shower valve. I do not know what I would have done if Bruce did not come to the rescue. Bruce, your expertise in HVAC is truly exceptional and I feel that my experience might help someone in the community with a similar or any heating/plumbing problem. Bruce, kudos to you... Rick P. read more

This showroom is "open to the public" in concept only. If you're not bringing in a commercial job, they'll stall and flip pages until you go away. Horrible attitude, they just don't give a s**t. The guys at the parts counter are awesome, helpful and knowledgeable so it's sad to have the showroom staff make them look bad. read more

Letter to the owner of Ardente Supply Providence RI recently: Hi Mr. Paul Ardente, I send this email with high praise for your sale's person Jonathan Brisco. In short, Jonathan is industrious to a fault, has unrivaled product knowledge and maintains a low key posture that could serve as a template for many of the overzealous,"Sparky the fire truck dog" types (the latter which many level-headed customers find both distasteful and annoying). Lastly, his throughput on customer concerns/questions -- even months after the initial sale and installation -- far exceeds traditional customer service standards. Bravo to you Paul Ardente, Jonathan Brisco and your entire team! Jeffrey J. Drury read more

Awful service. Went on a weekend and they were to busy to help me. Ok I get it, first come first serve. Came back early with my wife the next weekend because it had a good selection. Service this time was worse. We were treated like we couldn't afford anything and they couldn't' bother to answer questions. I asked about a light fixture and he looked at me and said uhhh maybe $500. I asked to have the price checked and it was actually $250. Well pal that's a big difference. This place lost our business and we were ready to throw down some serious $$$ for our remodel. I'd seriously consider getting a new staff. I won't be recommending this place to anyone of my friends or family. read more

The worst customer service that a business can have, do not buy anything in these times, it only sells you but if something is defective they do not change it, lose your money and they do not answer you, what kind of business is this that you buy without a guarantee? if they do not want to lose if money goes to another place where they give you a guarantee and do not throw your money away read more

This, my friends, is totally why I should have checked my fellow Yelpers' reviews before heading out the door, for reals. As much as I hate to sound like a negative Nancy, my experience yesterday left me at a total loss for words. This is quite possibly my first review where, if given the opportunity, I would have given a "zero" rating in a heart beat. My parents are in the middle of renovating their home. From the electrical wiring, plumbing and physical labor to home design and sorting out what goes where, it's 101% a family effort. 59324019 trips to Ikea later, my father was in need of important (and costly) parts for the kitchen piping. I went along for the ride since I am car-less and thus, have no life for the next several months. Once inside and at the counter we waited patiently to ask if they stocked what he needed. The older (possibly manager?) clerk was on the phone while two younger dudes were rummaging through their desks paying zippo mind to us standing in confusion. Ever so patient and assuming they were legitimately busy, we chatted about the family project in a polite effort to grab someone's attention. Nothing. Poor customer service? Perhaps even a little rude? Certainly. But here's where things turned fugly. Not even a half a minute after we audibly (but still politely) asked for help, another gentlemen entered the store and stood behind us to form a line. One of the younger clerks then, literally, stared through us, greeted the dude and asked how he could help, leaving my father and I wide eyed, shocked and a little confused. As we approached to request a manager, an older couple wandered in & were treated to the same friendly welcome. Deciding high blood pressure and exchanging words ultimately wasn't worth it, we simply walked over to one of the younger clerks, advised since our money and unwelcomed presence obviously weren't good there, we were taking our business elsewhere and left. Not surprisingly, not a single person made an ounce of effort to stop us, apologize or other still even acknowledge we were alive/breathing. Folks, I can't even begin to describe how utterly unwanted, unwelcomed and awkward I felt standing by the counter watching as my father was completely mistreated. It was kinda surreal. And while it's 2010 and I really, really -really- hate to bring in the "race card" when I like to give people the benefit of the doubt, judging by the empty, glazed over stare they shot through my father and myself, it's gotta be said. I actually felt so uncomfortable, my hair was standing on end. No matter how poor the experience, I don't think I've ever felt so out of my skin in my entire life. Looking back, I can't figure for sure if it had more to do with the colour of our skin or just blatant, horrifying customer service but somethin' deep down tells me it was a combination of both. No thanks. read more

Terrible customer service. Walked in to drop a shit ton of money on a new bathroom, including deep soaping whirlpool tubby, and was pretty much ignored. Do they expect you to know everything about tubs and then drag yr choice to the front for purchase? Thats not hot the bathroom sales world works... Took a quick walk around, nice selection, although i thought there would be more. Other couple in the store browsing looked confused and lost as well, and the two visible sales people were just puttering around their desks... Clearly its not a commission job... Try the Bath Exhibit in Greenville for some good customer service who will help you find what you're looking for, and take the time to answer questions. read more

Needed a seat to match a older style toilet. They are very helpful in matching the color and looking up the make. The showroom is super nice, pretty bathroom displays brightly lit all over. Picking up the item once they located it the warehouse at the service desk/ men area/ older not updated is on the other hand not as much fun. If I had it my way I would have liked to skip the service desk area BUT if you need it they got it!! read more

Thank you Evan for an excellent deal on a boiler/hot water tank combo unit! Delivery next day!! Fair and honest prices. Will do business again!! read more

brutal customer service. i placed a $10,000 order and we had bad faucet and toilet paper holder, along with a missing toilet paper holder on an order they had for 6 months, paid for i might add. recently, the bad faucet they could not replace for 4 weeks plus as the manufacturer is out of stock. i bought one today for $20 more on line!!!!!!!!! terrible company and owner!!!!!!!!!!!!!!!!!!!!! read more

I recently ordered a part for my TOTO toilet. Telephone sale went smoothly. They will call me when the item arrives. They sent me a receipt via e-mail. Thank you for making my search for my part solvable. read more

If you have a plumbing need I would highly recommend Ardente. I stopped in to make a return and to get a replacement part. Although they did not have the replacement part I needed Evin had a great resolution. Thank you for above and beyond to assist me today! Unfortunately these days you do not find many Evin's. Thank you Evin for stepping up and assisting me! read more

Evan is simply the best! I had a huge leak in my basement, with no water or heat in my house with 3° weather. He had someone on it in no time. Within a half hour everything was up and running and i couldn't be happier! He is the most sweetest person and will recommend his best! Thanks a bunch Evan! read more

Completely unprofessional and uneducated. They do not care about the customer and if you buy a product from them and something happens they will pass you on to the maker's field technician. Will never buy from here again. read more

I needed a fan/motor assembly for a Quiet-one and Beacon Morris kick space heater, no other suppliers had this and they did. They also beat Pexsupply.com by 20%. When you need that hard to find part this is the place to call first. read more