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    Arctic Moon Bakery

    4.0 (3 reviews)

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    4 years ago

    Helpful 4
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    3 years ago

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    5 years ago

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    Alaska Cake Studio

    Alaska Cake Studio

    3.5
    (138 reviews)
    3.9 mi
    $$

    Ordered a wedding cake for a casual elopement…read more Cake execution: pretty awful. To be honest, the cake wasn't all that pretty to begin with but it got worse as the day went on and it thawed out more. Picked up my cake around 4pm and by 7pm it was a tilted Mad Hatter cake. I assure you, it was not damaged during transport. When we cut into the cake to serve slices, an entire chunk of cake was missing from the bottom tier and "spackled in" with frosting. This caused the cake to collapse and the top tier slid off to one side. There was also no dowel support between to the top and bottom tiers. Just a cardboard round which slid on top of the buttercream. That probably would have been ok if it weren't for the missing chunk of cake. People asked me if I made the cake myself. Hahaha. It was pretty embarrassing. But luckily this was for a very casual elopement, not a big wedding, otherwise I would have been pretty pissed. My parents did pay a decent amount of money for this, roughly $275. I've seen far better from Walmart's bakery. The shop got stars for the following... Cake flavor: very good! I ordered the champagne cake with strawberry filling for the bottom tier and chocolate cake with chocolate fudge filling for the top tier. All covered in white chocolate buttercream frosting. The cake and fillings were delicious. The frosting was a little gritty, I assume from using granulated sugar, but still tasty. A little too sweet for my liking but it was still good. The cake layers were nice and thick. Customer service: Great! Response time from the shop was excellent. They promptly responded to my emails on the quote and design request. I called the shop when it was about time to pick up my cake and didn't reach anyone at first, but they called me right back. I guess I could have called the shop to let them know the issues with the cake but I have a feeling once the cake leaves their shop in good condition, they would put the blame on the customer. I just won't use them again, for cakes anyways. Anyways, thanks for reading and check out my Mad Hatter cake.

    UPDATE: Well, folks…read morewe have heard back from the bakery's "Will M" who takes NO responsibility for the unusual and unheard of practice of hiding plastic straws in the cake and covering it with frosting. Has anyone ever bought an 8-inch cake with 3 thin cake layers and found plastic straws imbedded in it? Yeah, me neither. Nice try Willie, deflecting from the truth with an attack about how I spoke on the phone with your rude employee Joe who got hysterical about my plans to note this experience on Yelp. I was never angry nor abusive when calling to inform the management about the cake issues. I had zero demands, just a request that a bakery manager or owner return my call --of course no one did. The facts are simple, I live in North Carolina and ordered this cake by phone. I had this small cake delivered by a florist who picked up the cake and delivered it with flowers to my 86 year-old parents, (for Mother's Day) one of whom is wheelchair bound and doesn't leave the house. This was noted at the time of the order and explained to the nice young lady who took the order as to why a florist would be picking up the cake. So how does one photograph transparent pieces of plastic in a cake slice, Willie? The cake was inedible. Periodt. Now, instead of recognizing the situation as an opportunity to repair the situation, keep a customer loyal and repair the bakery's reputation, perhaps even reevaluate or change your weird practice of hiding straws in cakes or even an offer to make good somehow, Willie M. chose to be defense and aggressive. I believe warning people about hidden plastic straws in desserts is exactly why we all read YELP reviews. Seriously, do not waste your time and money ordering anything from the AK cake studio. Not taking accountability for a self-inflicted screw up is a major red flag. Their immense number of negative reviews should have been my first red flag. Oh well. Go elsewhere , folks and enjoy a cake that doesn't require plastic rods to hold it in place. Those plastic straws shred when you cut into the cake leaving plastic particles through out the slices. What a dumb practice. Original post: Weird experience that resulted in throwing out the entire cake! Apparently this bakery inserts plastic straws called "supports" into their cakes to "stabilize" them. These straws are not visible and customers have no way to know these straws are hidden in the cake. My 86 year old parents received this chocolate cake and upon eating it found numerous plastic particles through out their slice. Of course they threw it out! They only let me know yesterday as I mentioned ordering another for my Dad. They were adamant I not use this bakery again. So of course I called the bakery today to describe the issue about a cake I ordered for Mother's Day. I asked to speak with the owner or manager and was told by "Joe" neither was in today. I explained the issue and Joe began a bit of a rant about why they use plastic hidden supports due to instability of the fillings and butter in the cake. I asked if there was anyway a recipient would know of these straws and was told there is a label on the box that say something about "supports." I don't know that any cake customer who would know that supports means plastic clear straws through out the cake and said so. Also told Joe that had I known these invisible cake straws were hidden inside the cake, I would not have ordered from them. I asked him to have the management call me with a plan to rectify this bad experience because my parents threw the cake out after finding plastic particles in their servings. Joe's attitude got hostile when I said if nothing happens I will go on Yelp to warn future customers about these plastic supports. He took that as a threat and said so claiming I was trying to "harm the business." I told him how is it harming the business to warn customers this bakery uses hidden plastic straws in their cakes? Again, these straws are not visible (they are clear plastic, do not protrude above the cake's surface and are fragile enough to be broken when cutting into the cake.) I suggested they not use these straws as any customer would be badly surprised by that practice. Of course he tells me no one has ever complained (to him) about it before. He refused to tell me the first name of any manager or owner! Who does that? He told me he would pass on my message but somehow I really dont think he will. I will update this review should this bakery fix this experience. I cannot believe how unpleasant "Joe" was and how irrational he became. Ugh. Do yourselves a favor and get a better experience and a "stable" cake elsewhere in Anchorage.

    Photos
    Bar style seating from inside looking out
    Bar style seating from inside looking out
    Alaska Cake Studio
    Alaska Cake Studio

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    Arctic Moon Bakery - bakeries - Updated August 2026

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