I live in the western suburbs of Chicago, and for many years my local family members and I have used a large local HVAC contractor for new installs and service. But that contractor was unavailable when I had a recent furnace issue, so based on a recommendation, I called Arctic. They were busy but told me that they would make room for me that same day. The service tech who came out quickly diagnosed the issue--it resulted from an install error by my original provider. He got the job done and we had heat again before we turned in for the evening. His explained everything he did, and the hourly rate was very reasonable. Honest work at a reasonable price is not easy to find.
I trust these guys.
And they do warranty work too. read more