Great lab! I needed to get in somewhere the same day, and they got me in no problem. Clean and…read moreinviting. The process was quick and the staff is super friendly!

Each staff member was attentive to needs, offering quality standard of care. Answered all my…read morequestions. Very responsive even via email. Highly recommend for anyone looking for great service and care.

I have had many types of lab work done here. All the staff have been courteous, efficient and…read morepersonable. And the lab results are sometimes available the same day the lab work is performed.

It is INEXCUSABLE to send wrong directions home with a patient! The stool sampling instructions do…read morenot match the lab containers in the pack. Who is editing and checking the wording to match what is being given to use for the samples? There is NO PEACH COLORED CAP NOR IS THERE A PURPLE CAPPED CONTAINER! THIS IS A LIABILITY ISSUE! And did anyone in control of preparing this test kit ever think to ask if the patient is at all color blind?!! Totally incompetent testing protocol!

Great staff. Very helpful…read more Patient while explaining your procedures and answering all your questions.

Nice staff, easy appointments, quality care. Brain MRI was done professionally…read more This would be a five star review but it is VERY VERY difficult to get the images from Radiology Regional to my doctor. You need to go on a wonky website, do many steps, and figure out the information to send to your doctor. Very hard to reach a human to figure out how to make it work. The site was too complex with too many steps and I ordered a CD instead which takes a few days to get. I will likely use the radiology service associated with my doctor group next time to avoid the inconvenience and annoyance. I went to Radiology Regional because my doctor-associated radiology group was booked.

My family has been using this lab for ten years rather than sit with the herds of people at Quest…read more The staff have always been professional and accommodating. It's usually an in-and-out experience even without an appointment (which we never make). I'm sorry that Deborah had a bad experience, but if I had to bet I'd guess that whoever offended her was given their walking papers because I've been helped by almost every technician and none of them have ever treated any of us rudely.

Sophomoric moron, juvenile, immature, petulant, childish, staff. Be prepared to have your dignity…read morerobbed by adults with a middle school mentality. Some people really shouldn't be in healthcare services if they don't know how to behave. Other than the staff, the experience went well. The offices are well designed; spacious, comfortable, well lighted, airy with beautiful photographic prints. Much better than the cramped, overcrowded, spaces of other small offices. The lab results are quickly available. The wait time is much shorter than other commercial labs. They are better able to tackle insurance issues than other smaller labs. Truly torn between enduring the moronic staff and getting fast results. I guess you have to suffer a little for the necessary.

It's always a pleasant experience at Cay West, the facility on Del Prado across from Cape Coral…read moreHospital, not so much. The people at Cay West are always friendly and professional and don't seem overworked and aggravated. I was asked to step up to the desk within 10 minutes and another 5 minutes I was in the changing room prepping for my MRI, the ladies in the MRI area got right down to business, they made sure I was comfortable asked me a few routine questions and we got to work, total time less than an hour, perfect. Great Job Cay West !

Rad Reg updated their portal and somehow, I ended up w/ 2 accounts. I was unable to download…read moreimages and was told to call my ofc at Cay West to have someone "merge" the accounts. I sent over 1/2 dozen emails and help request w/ NO response. I tried calling as well and there is no "person" to speak to regarding my situation with their new menus. Its the WORSE customer support experience I have had in years!

Great team! Everyone is so helpful and very well…read moreknowledgeable in so many areas. The facility is always clean and I notice them wiping areas down after each use. I came for sessions after an injury, and they took the time to listen to my problem areas and was very patient with me. Highly recommend Johnny, Kevin, Laura or Jessica!

The therapist are friendly and professional! Service and care is always provided to their clients!read more

My first impression walking in, was disgust. Many, many people clogging a depressing lobby,…read morewaiting to be called for their procedures. Medical care here, has so far fallen short of what I was used to in Atlanta. One of my new doctors sent me to Radiology Regional for standard x-rays. Well .... ended up being not-so-bad. No longer eligible for a certain insurance-covered prophylactic low-dose CT scan in GA, the self-pay option was ridiculous. In the thousands of dollars. For the fun of it, I asked a receptionist at Radiology Regional what it would cost me without insurance. $179!!!! Sold! I've got mixed feelings about the personnel. Some are sort of gruff and a little snooty. Some are kind, bordering on friendly. But the bottom line is, they get the job done. And if you pay out-of-pocket, the rates are affordable.

I had a very uncomfortable, disappointing experience at the 805 Del Prado, Cape Coral location…read more Their sign-in systems were down, which I understand can happen, so I patiently stood in the designated waiting area waiting to be helped. What upset me most was not the delay -- it was the unprofessional behavior afterward. After I spoke to an employee, I could overhear comments being repeated and mocked to coworkers nearby. No patient should feel laughed at or talked about while simply trying to check in for a medical appointment. It was embarrassing, uncomfortable, and completely inappropriate in a healthcare setting. Technical problems are understandable. Treating patients with disrespect is not. I hope management seriously addresses professionalism and patient treatment at this location.

Fast and very helpful No hassle. Just fast friendly service. No appointment. Just showed up and…read morewas seen immediately

Nothing with office selected YELP sort processes don't work! Asked for FEMALE Doc who speaks…read moreENGLISH as a first language ! Poor sort process! No results given!