While I do not frequent this Safeway location, I shop at other Safeway locations regularly, and…read moresometimes will stop by this location to pick up a random item on a rare occasion. I stopped by there today on the way back from the airport to pick up some flowers for my wife and also to grab a Starbucks in the Safeway, and while I found some flowers, I left with different flowers than expected and no Starbucks, and I was disappointed with the service I experienced.
First, I stopped by the store's Starbucks where there was no one in line, and I waited at the front of the line where the employee saw me and continued doing something that wasn't clear (making a drink or cleaning something). She didn't acknowledge me and when she finished, she didn't offer to assist me. I ended up walking away when it appeared she wasn't in the mood to assist someone. I then walked over to the floral section where the floral associate said that the flowers I was looking for weren't in stock and were not being replenished. She pointed out a similar priced bouquet of flowers though I told her I wasn't concerned about the price but was looking for a similar color and type of flower. She hadn't shared any suggestions for what I could get, so I just selected flowers I thought my wife would like and departed. On the way out, I saw the Starbucks associate cleaning something in front of the front counter with no customers waiting for assistance. I did not stop back at the counter.
I have enjoyed Safeway and Albertsons stores in general and their promotions from their annual Monopoly game way back when to the Flavor Adventure through the app a few years ago, too. While I haven't taken advantage of the curbside pick-up at other locations, I know it is offered here even if I hadn't used it. I do have a membership for FreshPass (which I got this past year at the 50% off promotion). There are great sales from the weekly doorbuster sales to daily promotions to Friday or weekend promotions to general sales prices.
For approximately $99 per year (or the occasional $49 promotional price), you can sign up for FreshPass, which includes unlimited free delivery on orders over $30, $5 monthly credit for annual subscribers, earn 2X points on our exclusive brands, save 5% on O Organics, Open Nature, or Signature Pet Care, points don't expire, a VIP phone line, and monthly exclusive Starbucks perks. I really appreciate the $5 monthly credit and the Starbucks perks (to buy a grande-sized drink for only $2 every month). Between those two alone, you more than make back when you spend on the program. Even if you don't join the program, you can earn points for every purchase to redeem for free items, store discounts, or gas discounts plus extra points during your birthday month.
While there are certainly things that this store can better do in the future to meet customers' needs in terms of customer service, the store looked in good condition and items seemed to be in stock.