We used this company, Archstone, for new countertops in March 2022. After comparing quotes from numerous companies Archstone was by far the best. price. The quoted timing on delivery and installation was spot on. Our experience was very good and we found them to be very competitive and professional. I would highly recommend this company. read more

Not sure why Archstone Kitchens is not on Yelp as they were simply awesome. I was redoing my kitchen and was planning to replace everything with IKEA. All worked well for a good price except the countertops. My wife liked the most expensive one which was the IKEA Swan Cotton (Quartz) which came out to be $4100.00 - ouch. IKEA was having a sale, so we could get it for $3900. Wanting to compare around, I put a request for a quote online at Vancouver Counter tops. They didn't have the IKEA Swan Cotton listed on their site so I picked the closest one and in the notes said, we would like whatever matches the IKEA Swan cotton best. They got back to me the next day saying they could do it for $2400 and they can get us the IKEA Swan Cotton!!! I also learned through the process that if you don't want a seam (for example on a corner piece) then you need a jumbo piece. This cost an extra $400. But was well worth it for no seam and I also had the counter top go into the window sills and around some wall parts. It looks very professional. Apparently, the standard IKEA options don't allow for this and there is simply no pricing for this. On top of all this, my contractor was pressing me to get it done right away. Archstone said it would take two weeks but after sharing my situation they were able to get it done in under a week. Overall they were affordable, professional and friendly not to mention returning my calls quickly, taking credit card over the phone, coming when they said they would come and of course the counter tops look amazing. And personally, I love the quartz over Granite or other types. Bright, can handle heat, moisture and don't need any maintenance. I absolutely recommend Archstone. Cheers Kuhan read more

Archstone was not the lowest (or highest) quote but they had the stone my wife and I wanted. Turnaround time was fast once product was in stock, measurements made for precise cuts, install was efficient and detailed. I did not have a good feeling after reading reviews but staff answered all questions and delivered on promises. Very satisfied and highly recommend. Ryan read more

These guys have been great! I've heard horror storied about countertop installation and although there was a minor issue with the sink cut out, they came out within an hour to look at it, and rectified the problem on site less than a day after. They have been great to deal with and the price was by far the best I received after getting multiple quotes. Oh yeah, and a great product as well. read more

Hired this company to install granite counters in my Vancouver condo. the "4 hour job" soon turned into 4 separate days with multiple cancellations in between. They ended up chipping a corner off the new counter when they were moving it in the condo, rather than tell me, they kept quiet hoping I wouldn't notice as the corner that was chipped was to be hidden by the fridge. If it wasn't for the backsplash literally falling off the kitchen wall the evening after they finished "installing" the counters, I wouldn't have even checked the corner they chipped off. I contacted them the same day and sent them pictures, they're response was "you wrote the cheque, so that means you were happy with it." Honestly, just pay the extra money and get a more reputable company, it may cost you more upfront, but archstone will cost you more in the long run. read more

I am just finishing up a project with Archstone and they were so horrible from beginning to end. My advice: STAY AWAY! FAR, FAR AWAY! I wanted to replace the countertops in my guest bathroom and ensuite bathroom (both pork chop style). I first called Archstone and dealt with Erin, who was informative, pleasant and easy to deal with. I visited the warehouse to see larger samples of the slab and a few days later, I contacted Archstone to let them know the slab I had chosen. I dealt with Shell, as Erin was sick. In order to provide an estimate, I gave Shell the dimensions (in centimetres) of my countertops so she could let me know the number of slabs I would have to purchase. Shell's english was okay, but I was a little disturbed that she didn't understand the words "depth, width and height". Either way, I let it go thinking that Erin would be back and paid 50% deposit on my credit car. Shell advised that it would take 1-2 weeks to install the countertops and coordinated with Miao to visit my condo to take the measurements, which he did. Miao said I could purchase sinks for $100. When I chose my sink, Shell then said the price was actually. After not hearing back from Archstone for a week, I followed up with Miao the following Tuesday and was advised that they would be installing my countertops later in the week but that they would confirm with me mid-week. After not hearing from Archstone mid-week, I then had to ask whether the installation was on schedule for the end of the week. Miao then confirmed that my countertops would be installed on Fri, Oct 9 between 1-2pm. I waited and when 215pm came, I called Miao who said that the installers wouldn't be at my condo until 330pm because they had to have lunch first. I wish they had contacted me earlier to let me know they would be late, rather than me having to follow-up with them. When the installers came, they were not professional and I had to ask to ask them to take off their shoes when they entered my newly carpeted bedroom. Further, the installers had no idea they were supposed to install the sinks I purchased from them, which I had paid extra for. When the installers installed the guest bathroom countertop, I noticed the new countertop was at least 2" short in depth. I called Miao to discuss the shortfall and he was very defensive, saying that the depth was cut to the "standard size". I didn't care that my countertop depth was not the standard size - I gave him my measurements (20cm) and Miao came to my condo after to take measurements after! How could he rely on the standard depth? He started yelling at me and finally said that he would check my file. He called me back, calmer this time, and admitted that he was wrong and that he would redo my guest bathroom countertop and hopefully have it installed the following week. Once again, I had to follow up with Miao the next week. When I called Miao to confirm the date and time of the second installation, Miao said that the installers weren't picking up his number because he "messed up" another project that morning and that he messed up a previous project last month. He then tried to garner sympathy by saying that he was at risk of being fired. I later discovered that Miao IS THE OWNER of Archstone and that this story was completely fake. Miao said that I had a choice of the the installers coming on either Thursday evening or Friday morning to install the revised countertop for my guest bathroom. I chose Thursday evening,which came and went. At 9:30pm on Thursday, I called Miao and he confirmed that the installers wouldn't be coming. Friday morning it was. The installers did come the next morning. The depth for the revised countertop was short AGAIN - this time by about 1"!!! My partner and I called Miao and Miao started yelling at us again, saying that we were difficult customers and always changing our mind about the depth! We said from the very beginning that we just want to use the same dimensions as our old countertops. He then said that he was relying on MY measurement of 20cm for the depth and that I WAS WRONG. He said that 20cm was 7.2" (incorrect-it is 7.87") and he kept saying that I should take responsibility for my error. After talking for nearly an hour, he offered a discount. I wanted an apology via email. He agreed. The installers ended up leaving WITHOUT CAULKING THE COUNTERTOP and I had to call them back AGAIN to do it right. BTW, I called in a plumber and found out the sink was installed improperly (the sink was partially covering the holes for the faucet). Had to call Miao again, he yelled and things went from bad to worse. We argued for our installation fee back. A week later, Archstone unilaterally charged my credit card WITHOUT my authorization and WITHOUT sending me an invoice. Honestly, this was the worst experience. I created a Yelp account just to write a review for Archstone bc I never want anyone else to go through the annoyance I've had to go through dealing with them. read more

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The initial attraction is the low cost quote for quartz counters compared to other companies but the old adage is true...you get what you paid for. The company crams in multiple client installations per day so everything is rushed and disorganized with missing parts that require multiple returns. The installer did not clean up the flying debris and old nails left in the kitchen.The quality control in fabrication and installation is poor. Under mount sinks had gaping gaps. While they came back to fix a few problems, they would not fix a bad counter seaming piece. They didn't actually say "no"..they just said..."will get back to you" but never did despite multiple phone call requests. Company would not take credit cards also and would not issue proper receipts despite requests. I would avoid them. read more

We used Don's service twice. First job for him is the kitchen backsplash. We ordered a quartz tile (Caeser Stone) for 3 walls. His work team delivered the backsplash right on time and finish it in one hour, and the tile fitted perfectly. They have a great professional team. Next job is window sill, Don used the same colour quartz to match the backsplash and added the corner turn seamless. His service is the best, the quality of work is excellent, and the price is unbeatable. We highly recommend Archstone to our friends. read more

Extremely competitive pricing, efficient, pleasant staff and superb installation! Although I had some misgivings as sometimes cheaper may not be better, Archstone Kitchens delivered BEAUTIFUL quartz kitchen counter tops at a price 40% below the other estimates. Don has a great crew and does great work! read more

I replaced my Kitchen and had Archstone do the countertops, though the price was reasonable the installation wasn't that great. I'm a G.C. and this was my own place, if I was doing the job for a client I would be embarrassed. Don miss-measured my countertops and when I sent him an email to come and take a look, you guessed it, no reply! I would never recommend this guy to anyone, even if his price is reasonable! And since I paid him immediately following the install, he's long gone. read more