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Saint Ann, MO

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Arch Moving

2.8 (78 reviews)
Closed • 8:00 am - 5:00 pm

Services - Arch Moving

In-state moving

Packing

Packing supply sales

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Recommended Reviews - Arch Moving

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broken window

I wish I didn't have to write this review, but I don't want others to have a disappointing and frustrating experience with this company. I have worked with Arch Moving 2 times in the past, and so when I hired them again I had expected similar service. Unfortunately, under new management I did not experience a level of customer service I would expect. They increased their fees (first for the truck there is now a $75 fee), and the moving rates for a two man team were 160/hour. I could have swallowed that if they had sent an experienced two man crew, but one of the movers was a young person who clearly had little to no experience and could barely manage the heavier items. At these rates that was hard to understand. They then broke a small glass window, and I was told by the mover it would be covered. When I spoke with the claims department they told me it is not covered per the Missouri Dept of Transport, meaning they don't legally have to cover the damage so they won't. This is not the customer service I would expect at these prices. I would not recommend, and I will never use them again.

Scratch in hardwood

My experience with Arch Moving was deeply frustrating and disappointing. The movers they sent were clearly young, inexperienced, and unqualified for the job. Two of them couldn't have been older than 18, and one was still in training. Their lack of skill and care resulted in significant damage: my hardwood floors were gouged, my ceiling was punctured, and my mattress was dragged on the ground without covering, leaving it filthy and unusable. They also forgot a heavy file cabinet at my old home, forcing me to go back and retrieve it myself, and left several pieces of furniture--like a chest freezer, a glass table top, and a nightstand with a granite top--wrapped and unassembled at my new house. I had to finish the job they didn't bother to complete. They had offered 2 days later to send a crew out to unwrap and assemble everything that was missed, but at that point my wife and I had already did it ourselves. While Arch Moving offered $350 to address the floor and ceiling damage, most of that went to the repair company they work with, leaving me with just $100 after repairs. To be clear, the Surface Experts team was kind, professional, and did their best to improve the appearance of the damaged floors and ceiling. However, they are not a flooring company, and the repairs couldn't fully restore the floors to their original condition. A professional flooring company quoted me over $3,400 to properly refinish the floors, which Arch Moving refused to cover due to their limited liability policies. They also gave me $100 for the ruined mattress and inconvenience, but that barely begins to compensate for the damage caused by their inexperienced crew. Arch Moving's attempts at reconciliation were appreciated but ultimately insufficient. Their hiring practices and lack of oversight led to completely avoidable damage to my home. If you care about your belongings and want a smooth moving experience, I strongly recommend looking elsewhere. Photos of the damage are attached for reference.

This is the company's JOKE of a response to my initial GOOGLE REVIEW.  NO ACCOUNTABILITY, plus I have already talked to them via phone/email
Destiny R.

INITIAL REVIEW: Absolute Nightmare--Avoid at All Costs, Especially If You're a Woman Moving Alone! I had the worst moving experience of my life with Arch Moving Company. As a single mom moving with my disabled mother and young daughter, I never expected to be taken advantage of and treated so poorly. The entire experience was a disaster from start to finish. The movers were unprofessional, lazy, and rude. My 11-year-old daughter cried twice during the move because of their inappropriate language and behavior. Instead of feeling safe during this stressful time, I was threatened with a felony charge while trying to pay the bill in front of my daughter--even though I had my bank card in hand. Joshua, one of the managers, later apologized for mentioning a felony charge in front of my daughter, blaming it on a stressful move the night before where another customer supposedly refused to pay. What kind of excuse is that? It's clear I was being stereotyped. T The movers caused significant damage to my property, including completely destroying a custom granite coffee table that had been safely moved twice before by professional movers. This was no ordinary piece; it was a several hundred-pound granite slab that was part of an antique table. Instead of handling it with care, the movers recklessly stood it up behind a flimsy bookshelf--something that should never have been done. Joshua himself admitted the granite should never have been stood up, acknowledging their mistake. Yet, despite knowing this, the company has refused to take responsibility. In addition to the destroyed granite, my dining room table was also broken during the move. While the movers quickly reported the damage to my dining room table, they purposely did not inform me about the broken granite, showing their dishonesty and lack of professionalism. Despite these significant damages, Arch Moving refused to discuss any compensation unless I paid them an additional $1,700--money they claimed I owed after they denied my repeated requests for extra movers. I was quoted $1,300 for a 6-hour job but ended up with a $3,700 bill--nearly triple the estimate. How did this happen? The movers lied, claiming I refused to pay for additional help, which I never did. I specifically requested more movers multiple times throughout the day. Initially, the company said they would send additional movers, but then they blamed the lack of clarity on the movers themselves, saying they didn't make it clear extra help was needed. I heard the movers begging for more assistance over the phone, yet when I asked to speak with their supervisor, Joshua, he was conveniently unavailable. When Joshua finally arrived late that night, he told me the end of the move was "on him". Yet, I was still charged for those additional hours. The company then claimed I had "misinterpreted" Joshua's words, blaming me for their miscommunication. To make matters worse, two of the movers left before the job was done. They complained about not wanting to take my son's clothes upstairs, and then they threw my clothes all over the basement. My home was left in complete chaos, with broken furniture, scattered belongings, and a feeling of utter violation. Arch Moving Company is not just unprofessional; they are deceitful and take advantage of women, especially those moving alone. They overcharge, provide terrible service, and then bully you into paying outrageous fees by threatening legal action. Now they're threatening to report the $1,700 overcharge to the credit bureau, despite refusing to provide the additional movers I requested. They won't even discuss the damage they caused to my property. Instead of addressing the damages they caused and the distress they put my family through, they focused on extracting more money. They refused to discuss or acknowledge the damage to my property unless I paid their inflated bill in full. They are pinning their miscommunication and poor management on me while ignoring their responsibility to deliver professional, respectful service. They even left their moving pads on items! UNPROFESSIONAL

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2 years ago

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8 years ago

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6 years ago

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5 years ago

Great Service!!! Fast, friendly, and efficient. Ronnie and Quentin were great and extremely helpful!

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6 years ago

Chris M and Jawuan were great guys who worked hard and took good care of our stuff. They were friendly and made the move go smoothly!

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5 years ago

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7 years ago

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9 years ago

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Page 2 of 2

Ask the Community - Arch Moving

Review Highlights - Arch Moving

“Demetrious, Antonio and Chris were so helpful and made moving a great experience.”

Mentioned in 4 reviews

Read more highlights

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All My Sons Moving & Storage

All My Sons Moving & Storage

(39 reviews)

Do NOT waste your time and money going to this company. They are extremely incompetent…read more I was told they not only had availability on a Sunday, but that it would be cheaper to schedule a move for a Sunday. So, that's what I did. The movers arrived and asked me if I needed more time to pack. I had only hired them for heavy pieces of furniture which do not need to be packed. Which I stated to them. One of the movers, a woman named Lynnette, took photos and videos of my belongings WITHOUT MY CONSENT and called her boss to explain how I was not move ready when I just needed them to move furniture. Very unprofessional and honestly just plain rude. Another man who arrived asked to purchase my lawn mower that was not at all for sale. They absolutely refused to move me. Their moving consultant, Kobe, called me to let me know that I was not move ready and that they had availability to move me Monday or Tuesday. I needed to move SUNDAY, had planned everything around the SUNDAY move. I work for a living and was unable to take time off. When he tried to force me to reschedule I asked him to call me back at another time due to how upset I was with the whole interaction. Tuesday morning, I get a call from a mover telling me they are 10 minutes away. Huh? I never scheduled anything for Tuesday and was under the impression I would receive a follow up call to reschedule the move. Contacted them and they told me I said that Tuesday was fine and if it wasn't a good day that I had planned to call back. Complete and utter lies. As of now, I have not gotten my refundable deposit of $100 back from them. Now I have to find different movers. I am living between two different houses (luckily due to friends and family I was able to move the absolute bare minimum on Sunday, but not everyone has that). It is had been a NIGHTMARE. Please please please if you value your time and you need movers go somewhere else.

We recently hired this moving company, and while the initial experience had a serious hiccup--two…read moreworkers unexpectedly walked off the job mid-move--the way the company recovered and the quality of the final service turned what could have been a 1-star rating into a solid 5-star endorsement. ​The management was reasonable and swiftly provided a one-hour credit for the delay, which was greatly appreciated since moving is expensive. Most importantly, the work saved on my back was worth every penny. I found their replies to be prompt once I reached the correct contact number. ​The true heroes of this move were the remaining crew members: Myron and Lynette. No one can control what workers do, and it was clear the worker walk-off was not the owners' or managers' fault. Myron and Lynette are the definition of true customer service. They were committed to finish the job,, saying, "No matter what, if it's just us two, we are going to finish the job." That level of commitment is amazing. ​They went above and beyond to ensure the job was completed with excellent quality. They stayed and worked tirelessly until the manager arrived with two replacement workers (who were fantastic and much better than the two who left--I regret not getting their names!). ​In the end, all things wrapped up extremely well. I was completely satisfied and happy with the move. I would absolutely use this company again, and no other. They earned this 5-star rating entirely because of the dedication, commitment, and quality service provided by Myron and Lynette. I hope the company recognizes how invaluable they are.

2tep By 2tep Moving Service

2tep By 2tep Moving Service

(11 reviews)

If I could give this company zero stars I would! I contacted the owner Darrell about two weeks ago…read moreand informed him I would be coming in town to help my mom move. My mother is downsizing after 25 years. I called and he was working so he called back. My mom is moving from a 3 level home into a 2 bedroom apartment. I told him everything and asked the rate and how to confirm the date; He informed me that he would be there with a few guys and the rate is $175/hour and we agreed and said he didn't need to come out and see anything. I asked if he could break down her bed and he "said I normally don't but I can do that". He didn't bring any tools to breakdown the bed and I had to borrow tools from a neighbors; he the states he would not be putting it back together. I got on task rabbit and hired someone to put it back together; no problem. I ensured he had my mother's number since I would be flying in that day and he had the starting location. 8/2 the day of the move he texted us he would be a few minutes late since he had to pick up his uhual truck so he showed up around 1023am and finished at 3:15 which would be 5 hours. He tried to charge us for 7 hours and my mom said you haven't been with us 7 hours; I stepped in since I was paying him then he said it would be 6 hours as my mother had some items that wouldn't fit into her new place and we asked if he would bring them back to her home which he agreed. But as soon as I sent the payment $1050 he flipped ; The sofa he agreed to bring back he refused to touch; he had 2 items still on the truck and he agreed to bring those items back but refused to bring the sofa as he had first agreed. We get to the original location and I called to let him know we were here. He arrives and he's aggressive, yelling and rude; he opens the truck door and starts dumping the items in the street; I asked if he could put it on the porch as he agreed and he refused stating " are yall going to pay me to put it on the porch" ! I started recording him putting the items in the street and only then did he startedplacing items on the porch. He started yelling " I already spoke to my lawyer so it's nothing" His brother was agreeable to placing the items on the porch but Darrell refused at first. He told us we were putting his business in jeopardy and " I have to feed my kids with this business" , " yall unprofessional and unorganized"; we aren't professional movers and my mother hasn't moved in 25 years so him expecting her to get everything perfect is crazy. She didnt know the sofa wouldn't fit in her hallways and he had no problem removing them until the money was sent. I told him I had been nothing but nice to him and paid him so I didn't understand why so rude now when he agreed to bring back the items. He yelled at me " you a black woman and yall lie, that's all yall do, yall can't be trusted". I have the entire interaction recorded and he is the only aggressive, rude and yelling person! 3:02 pm I paid him and in that moment and he totally flipped the script almost immediately. Before he finished I asked for his lawyers contact information and the contract he brought up which he refused to give me either but brought them up. He showed up at 10:23am and was unloading the items on the street at 3:47pm. He told us how we wasted his time although he had been paid in full at 3:02pm and agreed to bring the items back and said " yall think this is slavery"; he agreed to bring the items back under no distress so I was confused why he was behaving so rude and aggressive. A google search of the owner will tell you everything you need to know; sorry I didn't do it before hand. Darrell Lardge Update(5:50pm 8/3/24) : he is now calling me and my mom multiple times after we left the review threatening us with legal action. We haven't told one lie so we will not remove the review but now worried about safety with his behavior. He's calling and text us both.

Darrell and Terry did a fantastic job moving us in. These two definitely had their work cut out for…read morethem as they had to muscle everything down two stories and back up three in the new place. Though they had their work cut out for them, they finessed everything into place. Our furniture is in pristine condition. They offer competitive pricing and clear communication. I highly recommend them.

Arch Moving - movers - Updated October 2026

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