I was so baffled by my experience at this place. Before I start, my mom had bought a Groupon for something like "3 massage treatments plus chiropractic exam (including x-ray)" from here and she expected for me to be able to receive a massage on the day she made my appointment.
On to my first appointment, everything seemed fine. (keep in mind, my mom told me that I was to have a massage done on this day so I was expecting one) I filled out my forms and then was told to change into those hospital gowns. Dr. Pevey then did some basic chiropractic tests, asking questions and pressing on the spine, the x-ray, and then was told I was done for the day. I was confused that I didn't get my massage so when I asked the receptionist, she said that the doctor didn't want to do any treatments at all before examining my x-rays. That seemed like a stretch, but it made sense until she tried charging me $65 for an adjustment. 1) that's a pretty hefty price for an adjustment (my mom and I have been to multiple and know other chiropracters) and 2) didn't she just tell me that the doctor doesn't do any treatments before looking at my x-rays? Anyways, we got that cleared up pretty quick and the receptionist penciled me in for another appointment for the doctor to go over my exams and discuss my treatment plan. He informed me to bring whoever would be paying for these plans with me (my mom) into the consultation.
I go home to tell my mom and she's a little annoyed that I didn't get my massage that day because she was informed that I would. She calls them and asks the receptionist (Joanne?) when the masseuse would be free and was told the same thing that the doctor refuses to assign any treatments to me before going through the consultation. Fine, so we changed the appointment date to a weekend when the doctor had time to give me the consultation, my mom was free, and (from Joanne!) I could get my massage afterwards.
Now to the 2nd appointment, my mom and I go in and it's another, younger receptionist who asks my mom to put down our insurance information. My mom informs her that we don't have insurance for these treatments and the receptionist IMMEDIATELY makes a stink face. We decided to ignore that and wait for the doctor. Once inside the consultation, we go through the typical chiropractic consultation except that Dr. Pevey was trying to throw every single sales pitch at us. We informed him that we were here for the 3 massage treatments that we paid for and are already going through treatment with another chiropractor, but he wouldn't take no for an answer. Then, he started saying things like, "Well, if she's (me) not going to commit to coming 3 times a week and being consistent, I won't even take her as a patient" which is about the most entitled thing. After what seemed like hours of Dr. Pevey giving a reason why I should switch chiropractors and my mom gracefully declining him, it was finally over. We walked back to the lobby with Dr. Pevey where the younger receptionist (not Joanne) was and stated that we were going to wait for the masseuse.
THERE, the receptionist, with the worst attitude, goes, "UM, you're not getting a massage today." And that's when we had it. My mom started by telling the doctor (ignoring the receptionist) that Joanne had told us we could get a massage on that day. We were then informed that THE MASSEUSE WASN'T EVEN IN TOWN. He asked the receptionist if she could look at the next available time for their masseuse ( which we already paid for) and she rolled her eyes while angrily flipping through the book. The next available appointment wasn't going to be in for another TWO - THREE WEEKS. Dr. Pevey tried his best to stay professional and keep our business and we might have given one more chance if it wasn't for that receptionist's attitude and unprofessional service. The harsh tone and attitude in her voice on top of the big sighs and eye rolls is something I might've done at 13-15 years old, but definitely not at her age or at a JOB.
TL;DR
-I'm sure Dr. Pevey is a respectable man. Certain things he said during the consultation rubbed me the wrong way, but he was trying to get business.
-His older receptionist, Joanne, seems like a nice woman and I'll give her the benefit of the doubt and say she might have forgotten that the masseuse wasn't in for the next 2-3 weeks.
-His younger receptionist who was working that weekend should not be working a service job. She has no professionalism, was very rude to me and my mom, and it was so transparent that she was annoyed and did not want to be there.
S/O to Groupon for understanding and giving us a refund! read more