I had a horrible experience today at this location. To the employee who waited on me, you have some serious mental issues and need help!! I just sold my house and needed to downsize. I pulled up in a sport utility vehicle full of items I was donating, about 10 boxes including cookware and utensils, silverware, sports gear, electronics, holiday decorations, and about 80-90 articles of clothing, to name just some of what I had. All of it was good quality, no junk. A male employee approached me with a bin on wheels, grabs the first box and slams it into the bin, hard enough that it got my attention. He then grabs the 2nd box and does the same thing, causing 2 boxes of glass Christmas ornaments to pop out and land on the ground. He then starts to wheel the bin inside and is literally dragging one of the boxes of glass ornaments. When I pointed out to him what he had just done, he got visibly angry with me and told me if I had a problem, I could take my s#*t somewhere else. I told him to relax and just be careful with the fragile items I was donating. That's when he told me he was not going to accept my items and if I continued to offload my vehicle, he would call the police, and I would be charged with illegal dumping. I walked up to the entrance of the warehouse and yelled to see if anyone else was working but he was alone. He didn't like that I did that, so he grabbed his phone and called the police. I immediately started putting my stuff back in the car. As I am doing so, I'm listening to him tell the police that they need to hurry because I am threatening him and he fears for his safety. He told them I was acting hostile and confrontational. ALL LIES!! I then pulled around to the front but stayed about 15 parking spaces away from the building. I wanted to see if the police showed up to tell them that everything he said on the phone was a lie and they should check the video. He shouldn't be wasting police resources with lies just because his feelings were hurt. He then walked out front, I assume to wait for the police, and spotted me sitting in my car. He immediately started grabbing his genitals and yelling at me to s#*k his d#*k and that he was going to c*m down my throat. I put my window up so I could no longer hear him, but he kept grabbing himself in a very animated manner and yelling. This is the mentality that Arc decided to put in charge of their donation center! Pathetic!! I understand that this is not a high paying job and Arc is probably limited to who they can hire, but you couldn't possibly do any worse than this guy!! After a few minutes, when the police didn't show, I left and took my donations to GoodWill. They were happy to help me and even made a few comments about how nice some of the items I was donating were. It made me feel really good about helping out. You lost me forever, Arc. In case you are not sure who this individual is, he is missing 2 teeth in the front of his mouth, one upper, one lower. read more

So grateful this location is back to accept donations. When I arrived, I was second in line and even with only one attendant, the drop off went quick. Post Covid reopen, please note items not acceptable for donation (quite a few new items listed). Be sure you are aware of the items you pack up and that you pack up items you won't miss. ARC will try to help reclaim "accidental donations" but cannot guarantee. As always, don't forget a receipt for tax deductions! read more

See all

Carlos was so incredibly helpful and careful with a piece of antique furniture I dropped off. I called ahead to see if someone was there to help me get it out of my truck and he was more than happy to help. I miss this kind of customer service. Thanks Carlos!!! Jill read more

FYI this location does not accept mattresses even though the sign says they do. Had to throw a brand new, never been used crib mattress away which is really sad when so many people could use that. read more

I have been donating here for years. As an owner of a small staging company, I am a frequent flyer The personal changes there have made such a big difference. Carlos and not sure the other guys name are so helpful and friendly. As long as the welcoming vibe continues, I will donate there. read more

So nice to find a donation station close to where I live! The people working there were friendly and it felt great to donate!

ARC is a fantastic organization. Having a sister who benefits from the work they do has made me and my extended family big fans. This location is only for dropping off donations. It is very near my house and is really convenient to stop by and support them. Yesterday, I donated well over a $1,000 worth of great quality items for a huge home cleaning spree. The only employee I have ever seen at this location (John?) was once again there and took all my stuff. I want to tell anyone who drops off here that he comes across as very rude and short tempered. A long story short...he assumes that you should know where to put things automatically and if you don't he gives smart A$$ comments to you. If you ask him where you should put an item he will say something like, "inside!" (you can't win). We were loading a pallet with some large furniture and I did not do what he was thinking I should do and he dropped his end and yelled out a profanity. At that point Itold him that I just wanted my receipt and that I was just trying to help him. He stated that the profanity was aimed at himself and that it was not directed to me. I became angry and told him that instead of assuming that people know what he is thinking, he should actually tell them what he is going to do and what he wants them to do! Needless to say, I left very angry and am just now getting this off my chest. I could tell that he was concerned with the way the encounter was ended and attempted to ease things. He told me that he did not want to lose my business and I told him that I will still donate to ARC(I will find another store). If any management from ARC sees this, please see that this young man gets some training in customer service and discuss with him the importance of listening to others. I don't see him getting employment outside of what he is currently doing and I would hate for him to leave ARC with such skills. read more

ARC Donation Station - Donation Center Near Me - Aurora, Colorado