Incident 9/18/19 at Goodwill 5509 E Iliff Ave, Aurora, 80013, Colorado
On 9/18/19 I was shopping at above Goodwill store (where I frequently shop and spend at minimum $1000 per year probably more like $3000). I was looking at the purses on a Metal Rack hanging on the end of the 5th isle from back of the store was loose, which I didn't know. The metal rack fell off along with the purses and slippers/shoes on my left ankle and then bashed my right top of foot and ankle. The worker did not speak English and shooed me away, picked up the fallen purses and slippers and rack. I decided since there was a cut on my ankle and bruising already started to appear I would inform someone. A really nice lady helped me, she was in training but had been a manager at a retail store for several years. She started filling out he incident report and then got the Assistant Manager. The Assistant Manager treated me like a low life peasant, and he was the king, basically accused me of lying and the non English speaking woman said she didn't see it happen (there were cameras at every angle and why did she pick up everything and shoo me away? IDK? Strange, no apology). I have a TBI and when they said she didn't see it, I did say "Bullshit". The nice lady, "Crystal" got me an ice pack since the assistant manager Salissi was so rude and snatched the paperwork out of her hand, I decided this was unacceptable and called Goodwill Corporate to report everything. Played phone tag for a couple weeks. Finally on 10/10/19 I spoke with Anthony from Corporate and supposedly they did training at the store for how to handle customers and incidents, but because I swore (which I had told him that due to my TBI sometimes I have no control of my mouth on 9/18/19 during our conversation I also apologized to the people at Goodwill store for swearing) I had also explained had Salissi not been so rude and condescending, I probably would not even have said anything since I used to love this store. These were taken on 9/18/19.
Here we are almost a month later and the bruising is way worse as of 10/11/19. Still no apology. I find it so sad that this company is a billion-dollar business that makes its money off of donated items that are 100% free for them! They treat their employees like poop, yell at them and make them cry in front of customers (which I have seen on numerous occasions and reported). I couldn't even get an official apology or any compensation (a gift card would have been nice, but per Anthony, because I swore they didn't feel I deserved one - I am sure the truth was embellished about me swearing). I guess I won't shop here anymore and line these people's pockets with money and continue supporting the "Cause" - they do not deserve it, the mission is not the mission, it is just a façade. read more