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    Old Navy - 07-04-2023

    Old Navy

    2.1(27 reviews)
    6.9 mi
    •$$

    After reading old reviews about location I can proudly say that this Old Navy is one of the best…read more I had ALEX help me with a return. He quickly opened the doors at 9:58am to help me. Alex was extremely helpful with my return- it took less than 3 minutes. So everyone writing about them not being helpful, they don't know where their stock and they're rude, this location and this young man ALEX deserves Five Stars

    Just had a horrible experience at this location. I needed to drop off a return that I submitted on…read moreOld Navy online. Went in store and Ninni, the cashier, immediately questioned "is this maternity", and it was and immediately said "we don't take maternity returns". Well, the online receipt says to drop it off at the store? She just kept repeating they don't take maternity. She called the manager (not sure her name, but red haired) and the manager came storming up already pissed/heated. Kept repeating they don't take maternity. I kept trying to ask why the online receipt said to bring it in store and kept getting interrupted and "we don't take maternity". So I got a bit frustrated and once again asked why the online receipt tells me to drop off in store if they don't take the returns and the manager gets aggressive and raised her voice and said "if you do this again, we will not help you"...... ummmm what? I am not sure why I was met with such anger, aggression, and hostility when I was just following directions. If I was simply told like "hey sorry the website is messed up" or "sorry we can't take it, this is how to fix it", I would have had no issue with the interaction. But, raising your voice at me and not being willing to help fix the situation is not ok. To Ninni and the manager I spoke to today, I hope you are a little more kind and patient with the next person that comes into your store with a return.

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    Old Navy - 07-04-2023

    07-04-2023

    Old Navy
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    Just Between Friends - Aurora - vintage - Updated October 2026

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