This location is always clean. Staff is kind and welcoming. Food is constant…read more Double drive through never used

Ordered my food. Paid for it. Then told to pull around as my chicken sandwich requires 2 more…read moreminutes. I then waited 10 minutes out front before ettering the store and waiting in line. My food was sitting in a bag on the counter. It was cold. I was not offered Hot food. The assistent manager was the one that told me to pull around and the one that gave me my bag of cold food. She did not apologize for the poor service, nor the cold food. She insisted it was hot, but while the sandwich was warm, the fries were COLD. A bag left open gets cold quickly. I'll just go to McDonald's as they take pride in serving hot food in a timely manner. ​

We used this Dickey's location to cater a small event we hosted this weekend for friends. We love…read moreDickey's in Tucson and have used them for catering dozens of times, but this was our first time ordering/having food from the Pinetop-Lakeside Dickey's. I was, quite frankly, a little hesitant when I read some of the reviews online, but decided to give it a go since we have yet to find a really great place on the mountain for pulled pork or brisket. There are certainly plenty of choices for barbecue (that and Mexican food) up here in the area, but we haven't been super impressed with the flavor or moistness of the meat from any one of them. So, I called the restaurant and spoke on the phone with a young man named Aaron. I told him that I had some reservations about using them because of some of the online reviews, but that I was willing to give them a go and was counting on them to deliver a delicious meal that would impress my guests with the flavor, quality and quantity of food. I mean, really, what's more embarrassing than hosting a party and having the food be bad or even just mediocre? Or worse than running out of food?) Aaron assured me that the food would be delicious; that our guests would like it, and that there would be plenty of it. He was very polite and took quite a bit of time with me on the phone, so I decided to put my trust in them to deliver great food. Oh, my gosh, are we glad that we gave this Dickey's location a shot!?!? The food is EXCELLENT!!! The meats were ALL so flavorful and so moist, tender and delicious. every one of our guests LOVED the food! The chicken had the perfect hint of smokiness that good barbecue should have and was tender enough to cut with a plastic fork. The brisket was juicy and flavorful. The pulled pork was delicious and was not at all dry; as pulled pork can sometimes be. The macaroni and cheese was creamy and had just the right amount of richness to the cheese sauce. The "wings" we're not really wings, and were rather more like a big chicken nugget, but it was all moist, tender white meat and they were much easier to eat than your typical chicken wings. The guests really seemed to love them. No one had any complaints or negative comments about the food at all. Everyone asked where we had gotten the food, They all said that they had not tried this Dickey's location. or even any Dickey's, and would definitely now be going there on their own. The employees we spoke to on the phone were all very polite and very helpful. A woman called the day of the party to confirm my order and clarify a couple of things. She made a couple of suggestions, which I followed, and which actually turned out to be the right choices to enhance my order. I thought that it was excellent customer service and showed attention to my order to call on the morning of my party, just to go over everything on my order. After working 15+ years in customer service in public relations, I can recognize and appreciate when I am receiving good service. I found out later than she and her husband own the restaurant. The person who delivered the order, Robert, turned out to be her husband. He was great and helped me to get things set up in my chafing pans. I enjoyed talking with him while we worked. It turns out that he is a veteran with 22 years of service in the infantry, which is really impressive and, I believe, shows the content and strength of his character. We have nothing but the utmost of gratitude and respect for anyone who serves, or has served, in our military or as first responders, so I was very glad to know that we were supporting a veteran-owned business. Everything about our interactions with this Dickey's location was perfect. The customer service, the attention to detail and the quantity, quality and flavor of the food were all fabulous and far exceeded our expectations. We will definitely be using them again for catering and will, I am sure, become frequent visitors to their restaurant. Thank you to Dickey's Pinetop/Lakeside for helping to make my party a huge success! You made me look good. Thank you!

Had an unpleasant experience at Dickey's today. Party of 3 with a check amount of $39.75. Had an…read moreissue with the smoked turkey being dry and some pieces were hard. The cuts were also unacceptable. I pointed this out to the employee and requested a refund for the turkey which would have been about $2.50. I was told a refund wasn't possible but they would replace the item with something else but that wasn't an acceptable option for me. Anyway, going forward, if I ever eat there again, I will determine the food quality prior to making payment and suggest everyone visiting this location do the same. Dickey's isn't a low cost food choice and they should pay more attention to what they serve their customer to avoid this in the first place. I won't make this mistake again. Thanks for your attention.

Great service the staff are very friendly if you go anywhere from 10:00pm-5:00am Mai will cook you…read morea killer Milkshake!

Arrived at 3:30 am after a very difficult time and the waitress Mae perfectly kind and attentive…read morebut the Food. the Food tasted like a home town diner and just really touched me.

The people who work there are very inviting and friendly. When you walk into the store they talk to…read moreyou and try to get you to eat there like they actually want your business. So I don't really usually go to eat at fast food places but Carls is pretty much as good as it gets for fast food restaurants and the people at this location keep it clean and serve the food fresh and well prepared like they actually want you to be happy with the food and come back, they always say hi to my kids and I when we are going into Walmart and often my quick trip to Walmart ends up a meal out at Carls Jr. The cost adds up a little bit but it's okay because I have never received any food that I think was sitting around waiting to be sold, I think it's made after you order it and that's a big deal for me because I don't want to eat anything that has been sitting around. The main thing is that the people who work there are clean and inviting, they don't make you feel like you are putting them out instead they make you feel like they hope you will come in and order. I like that you can get triple burgers instead of double, One of my boys likes the chicken tenders and it seems like they are way better quality than nuggets typically so I would recommend this location to anyone who is willing to eat fast food occasionally.

Worker was very grouchy, bad attitude. Only one person working and I saw several people walk away…read more After she told them she was by herself and they'd have to wait. She was definitely overwhelmed.

I can't remember when I had such good chicken from a gas station. Except when we were in Louisiana…read more There is no Popeyes up here on the Mt. so we thought we would give this a try. Chicken was succulent and juicy. The sandwich was pretty spicy, but the chicken pieces were not. Both were really good. Jambalya had great flavor but just a bit dry.They have a special from 10-2pm. Don't miss out, If you like fried chicken.

My expectations were high given other reviews. Service was friendly, but it tasted like gas station…read morechicken. Would not recommend.

Dominoes is pretty reliable in most every town we've been in. They aren't craft or Neapolitan-style…read moreoven pizzas but to us, they are good...and tonight was very, very good. I've been wanting pizza for a while but hubs wasn't ready until tonight. We were starving after a day of moving more things. Hubs saw the Mix and Match deal on TV but I didn't see it on the app (I'm still getting there) so I called. Louis answered and was really helpful in getting me what I wanted. We called early and had it set for delivery when we wanted it. So nice to be able to preorder! We got the Mix and Match deal. You pick any two or more of the following menu items for $5.99 each: medium two-topping pizza, salad, oven-baked sandwich, stuffed cheesy bread, eight-piece chicken, pasta in a dish, bread twists, or marbled cookie brownie. We got 2 medium pizzas with Italian sausage and mushroom-one thin crust and one hand tossed. We pre-ordered it for $4:30 and they got there a few minutes early. Our pizza was delivered by Cynthia who was very nice! She greeted us and we traded money for pizza. We dug in right away while it was really hot! So sorry, there are no pics tonight. Oops! Delicious!! There were lots of toppings on the hand tossed and the crust was crisp on the bottom. The thin crust was perfectly thin and very crispy. The sauce was just right-not too much or little with a slightly zesty touch. I freeze the rest for later so we can have it again. We will definitely order from Dominoes there again! Excellent job, all!!

Not enough cheese. Ordered two and they both look like this. Not the first time. The service is…read morefine. The food is alright I just wish they'd make your food how it's advertised.