Update to review Feb. 2, 2020 - 2 STARS
We visited here for lunch today. We got in the drive thru line around 2:02 (I know the exact time based on the receipt from when we left McDonalds next door) and we didn't get to the window to get our food until 2:26. We sat at that window for another 7 minutes, so I assumed they had to cook our food.
What we ordered: one crispy chicken sandwich combo meal and one French Dip and Swiss combo meal.
What we got: one crispy chicken sandwich that tasted like it had been sitting under a heat lamp for an hour (it was only lukewarm and the chicken was hard on the outside and somewhat rubbery on the inside) and one Swiss sandwich - NO DIP. The fries were hot, but soggy, which means they weren't fresh either.
So why did we sit in line for that long, and then at the window for that long, just to get food that wasn't even freshly cooked, and some that was missing? How do you give someone a French dip and Swiss combo without the dip? Our last experience here wasn't that pleasant either, but at least all of the food was correct in the bag. I guess we should have checked it before we left, but then again we shouldn't have to double check someone's else's work.
ORIGINAL REVIEW- I'm not really sure if there was an issue with the headset that she was using or what, but I had to repeat my order multiple times. I was trying to order TWO French Dip & Swiss combos with Coke to drink, and a crispy chicken sandwich combo with Dr. Pepper. Somehow, she got a roast beef classic sandwich and Diet Coke our of that order. I correct her, she repeats it back to me, still wrong. Finally understands I want a French Dip & Swiss combo but completely misses that I've repeatedly asked for TWO of those. Then apparently gets confused thinking I wanted just those two meals, and not my chicken sandwich combo. I almost drove off, but there way no way out of the drive-thru and a car was in front of me, so I told her my order one more time and she finally got it right. To my surprise, everything was correct in the bag (we checked before driving away) and everything tasted great. It was around 2:30pm, and the place wasn't busy at all. I'll give the benefit of a doubt and blame it the communication errors on the headset. read more